Trainn

🚀 Launching the Trainn Referral Program Invite a friend to join Trainn and earn rewards!💰💰 Once your friend becomes a paying customer, you'll earn 50% of their monthly subscription fee every month, up to a total of $150. Learn more about the program here - https://lnkd.in/g8e63gtr #referrals #saas #customereducation #referralprograms

New Episode Alert! 🎉 With the amazing Dan Braithwaite Imagine getting 10 years of training wisdom in just 1 hour! That’s what happens in Episode 7 with Dan Braithwaite, where he shares how his Virtual Instructor-Led Training programs consistently hit NPS scores of 90+. Tune In: Apple Podcast: https://lnkd.in/g3AX7TTr Spotify:https://lnkd.in/gnzDXZPC In this episode, you’ll learn: - VILT vs. E-Learning – What’s better? - How to structure, design and execute an engaging ILT session - Prioritizing ILT topics from support tickets - The "Tell me, show me, let me try" framework - Ideal length, topics for an ILT session? - Helping shy learners speak up - Questions that “read” your audience’s needs - Measuring real engagement in ILT - How to end an ILT session. #customereducation #podcast #saas #trainn

What is customer education? In short, empowering customers with the knowledge and skills they need to excel in their roles—whether they're using your product or not. Thankful for the opportunity to share my thoughts with Trainn alongside some amazing people: Vicky Kennedy, Dan Braithwaite, Monica Sindwani Walsh, and Vivian Toledo Augusto. (This also seems like a good time to remind everyone I'm NOT a customer education expert, but these people are: https://lnkd.in/eERy3Ue2)

How do top customer educators define customer education? We asked Monica Sindwani Walsh, Vicky Kennedy, Shannon Howard, Dan Braithwaite ,Vivian Toledo Augusto and they answered! Follow the Customer Educated Podcast for more such content! Apple Podcasts- https://lnkd.in/gaf7GPQn Spotify- https://lnkd.in/g5gVw2dc So what's your definition? #customereducation #saas #podcast #customereducationpodcast

Tool Spotlight: Trainn I’ve been using Trainn , a tool that captures your screen and converts it into AI voice videos. It's a game-changer! Why Trainn ? It’s user-friendly, allows easy editing, and offers immediate customer support via chat. For #TechWriters If you're in tech writing, #Trainn is perfect for enhancing video content and creating user guides and user manuals. Let’s Connect! Feel free to reach out if you have questions or want to chat about video content creation. #TechWriting #ContentCreation #VideoTutorials #Trainn https://trainn.co/

Struggling to Create Explainer Videos for your Saas Product? 😫 Not anymore! Join our LIVE Video Creation tour, to learn how to create instructional videos in just 10 mins with Trainn’s AI. Register Now- https://lnkd.in/gnGN9Xfm Topics Covered: 📹 AI-Powered Video Creation: Learn how to leverage Trainn's AI to produce professional videos quickly. 🎙️Advanced Editing & Voiceovers: Master AI voiceovers, advanced editing techniques, and strategies to make your videos stand out. 📝 Creating Manuals, Guides & Documentation: Explore how Trainn can streamline the creation of product manuals, guides, and documentation. ▶️ Distributing Your Content: Discover 10+ methods for sharing your content effectively with Trainn. 📊 Master Learner Groups & Video Analytics: Discover how to set up learner groups and track their progress with Trainn's analytics. 🤔 LIVE Q&A: Get answers to your questions in real time. Register for US Timezone- https://lnkd.in/g3GD-w9N Register for India & EU Timezone- https://lnkd.in/gXY8Ezpv #videocreation #saas #customereducation

Attention Customer Education leaders! Does your customer education program nail these three key things about your audience? Read to find out. #customereducation #customersuccess #saas #b2b #customers

“But customers always end up asking for a short video to troubleshoot the issue." - shared one of our customers. A common issue with knowledge bases that we find is the lack of variety in help content. Most companies publish and stop with help docs. But is that the best way to serve your customers? Especially when your KB acts as a 24*7 available self-service resource for your dear customers. Knowledge base + Quality content is no longer enough with rising competition. Adding your customers’ preferred form of content into the mix becomes crucial at this stage. Our take on how you should go about it: 1. Understand the major types of queries your customers are asking — how-tos, troubleshooting, feature requests, admin-related issues. 2. Ask your customers their preferred forms of content - short how-to videos, step-by-step guides or docs mixed with videos. 3. Choose a Knowledge Base software that helps you build these content types If you’re in the process of choosing a KB, check out our research on the best Knowledge Base software you shouldn’t miss in 2024. Linking it in the comments. What's your take? Have you seen success with multimedia knowledge bases?

Often, we notice our customers trying to decide on how to choose the right mix of content for their Knowledge Base — help docs or videos or do we add guides Here is an easy-to-grasp and straightforward approach. You can start by considering your product’s  1. Complexity  2. Technicality 🧩Product complexity:  This defines the learning curve required to use your product efficiently 🧑💻Product technicality: This defines the level of coding knowledge required to use the product. For example: for a low complexity and low technicality product: Use guides and bite-sized videos to convey the basic features of your product We researched and wrote an actionable guide on setting up your Knowledge Base that explains this framework (with examples). Link in comments.

Setting up a knowledge base can be overwhelming, but it doesn't have to be. After extensive research, we created a chart of the different types of knowledge base software, helping you choose the best fit for your needs. 👥 Audience-Based: Internal Audience: For employees. Content includes: 📄 Troubleshooting docs 📚 Onboarding & training materials 🏢 Company procedures External Audience: For customers. Content includes: 📖 How-to guides 🎥 Product tutorials ❓ FAQs 🛰️ Host-Based: Self-hosted: On your company’s servers, custom-built or open-source. Third-party Hosted: 💻 Dedicated SaaS tools 🛍️ Product bundles 🔌 CMS plugins Curious to know which one is the perfect fit for you? Explore the pros and cons of each type in our detailed guide in the comments! 📊🔧