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Often, we notice our customers trying to decide on how to choose the right mix of content for their Knowledge Base — help docs or videos or do we add guides Here is an easy-to-grasp and straightforward approach. You can start by considering your product’s  1. Complexity  2. Technicality 🧩Product complexity:  This defines the learning curve required to use your product efficiently 🧑💻Product technicality: This defines the level of coding knowledge required to use the product. For example: for a low complexity and low technicality product: Use guides and bite-sized videos to convey the basic features of your product We researched and wrote an actionable guide on setting up your Knowledge Base that explains this framework (with examples). Link in comments.

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