triPica’s Post

The search for new scalable revenue streams continues within the broader #telcoindustry, with API enabled business models being one of them. Unfortunately, as this article highlights, many operators have not been able to capture the opportunity. A recent case in point was the announcement in September that a global consortium of Tier 1 operators have joined forces to drive Network API based innovation. This however falls short of the true potential operators can aspire to in their efforts to monetise via their APIs. Read the article for insights on what a broader, more comprehensive approach to telco API monetisation entails. #api Saad Syed Chetan Chiba Khaleelo Khan Alkis Flemetakis

How are telecommunications companies leveraging API monetisation to enhance customer engagement, foster innovation, and create new revenue streams? BSG Telecommunications Industry Leader, Andre Truter, explores the transformative potential of APIs in driving business success and how companies like MTN and Vodafone are leading the way in this space. Discover the strategies they are employing to overcome challenges and unlock the full value of their API offerings. Read all about it here: https://lnkd.in/dJ3XubyX #telecoms #APIMonetisation #techtrends #technology #technologyconsulting #innovation #businessgrowth #DigitalTransformation

Are you in a highly scrutinized industry like the Telecom industry? Do you serve the Telecom industry? You may want to take this opportunity. For our next #IAMCXPodcast, we want the help of our audience to design the conversation. We found that many of the global top 30 telecoms rely on Customer Experience (CX) and Voice of Customer (VoC) technology, and we want to find out why. Here's where we'd like your help: use the link below to rank the questions most important to you and we'll ask our guest speaker to provide the insight on the top 8-10 questions. Would you want to know which challenges telecom has that can be solved by CX & VoC tech? Would you want to know how Telecom can be empowered with CX & VoC tech? Would you want to know if the investment in CX and VoC tech is worth it? Tell us...and we'll ask them for you. Don't guess...#IAMCX! #customerexperience #vooiceofcustomertech https://lnkd.in/eUSedkpw

Are you in a highly scrutinized industry like the Telecom industry? Do you serve the Telecom industry? You may want to take this opportunity. For our next #IAMCXPodcast, we want the help of our audience to design the conversation. We found that many of the global top 30 telecoms rely on Customer Experience (CX) and Voice of Customer (VoC) technology, and we want to find out why. Here's where we'd like your help: use the link below to rank the questions most important to you and we'll ask our guest speaker to provide the insight on the top 8-10 questions. Would you want to know which challenges telecom has that can be solved by CX & VoC tech? Would you want to know how Telecom can be empowered with CX & VoC tech? Would you want to know if the investment in CX and VoC tech is worth it? Tell us...and we'll ask them for you. Don't guess...#IAMCX! #customerexperience #voiceofcustomertech https://lnkd.in/er3DEs7q

Discover the power of customer insights in the Telecom industry! 📱 Our latest blog delves deep into the crucial role of #network transaction analysis in understanding customer preferences and optimising services. Learn why network transaction analysis is essential for Telcos, enabling them to extract valuable insights from raw data to improve operational efficiency, enhance customer experience, and drive business growth. Read more here https://lnkd.in/dc8DeP_x #AdaptIT #AdaptITTelecoms #Telecommunications #Telecoms #CustomerInsights #NetworkTransactionAnalysis

In today’s fast-paced digital world, mobile virtual network operators (MVNOs) must adapt quickly to meet the demands of tech-savvy consumers. Innovative solutions are revolutionizing the MVNO landscape, offering a complete digital transformation package: - Launch digital brands in weeks - AI-powered customer experience - Zero-touch network operations - Advanced data analytics for personalized services - Seamless eSIM activation This cutting-edge approach allows MVNOs to offer fully digital services, catering to the expectations of digital-native generations who value speed, convenience, and self-service options. Curious about how this technology is reshaping the telecom landscape? Learn more about the capabilities and benefits of Digital MVNO-in-a-Box solutions in our comprehensive solution brief. https://lnkd.in/dQ2_MBmZ #Telecom #MVNO

In a hyper-competitive #Telecom landscape, exceeding customer expectations is paramount. At HEAVY.AI, we empower leading telecommunications companies to leverage the transformative power of data analytics to achieve this critical objective and gain deep customer understanding to optimize network performance and minimize service disruptions. HEAVY.AI can elevate your customer service strategy, discover how: https://bit.ly/3OUaS0P #Telecom #DataAnalytics #CustomerExperience

The telecom industry has long faced a struggle between juggling their customer needs with the financial constraints caused by continued infrastructure investments. But what if they could have it both ways? By examining and solving inefficient processes that result in disappointing CX scores and high levels of spending, telecom companies can strike a balance between their internal and external needs to increase their customer satisfaction at a fraction of the cost. 💡 In our latest article, we break down how telecom brands can embrace efficiency by: - Utilizing AI in contact centers to fill gaps left by agent attrition - Optimizing their back-office processes with automation - Leveraging predictive analytics to forecast customer churn and equipment durability 🔑 Learn how to unlock this transformative power at your organization: https://ow.ly/AW8s50QAeJF #Telecom #BusinessOptimization #DigitalTransformation #eClerxCustomerOperations

How does Active Intelligence Platform (AIP) empower telecom companies to leverage real-time data and insights to enhance customer experience and drive revenue growth? Explore more with Avnish Chauhan: https://hubs.ly/Q02v-MWP0 #DataAnalytics #CustomerExperience #RevenueGrowth #Telecom

The telecom industry has long faced a struggle between juggling their customer needs with the financial constraints caused by continued infrastructure investments. But what if they could have it both ways? By examining and solving inefficient processes that result in disappointing CX scores and high levels of spending, telecom companies can strike a balance between their internal and external needs to increase their customer satisfaction at a fraction of the cost. 💡 In our latest article, we break down how telecom brands can embrace efficiency by: - Utilizing AI in contact centers to fill gaps left by agent attrition - Optimizing their back-office processes with automation - Leveraging predictive analytics to forecast customer churn and equipment durability 🔑 Learn how to unlock this transformative power at your organization: https://ow.ly/AW8s50QAeJF #Telecom #BusinessOptimization #DigitalTransformation #eClerxCustomerOperations