TrueLayer’s Post

"Five key points for great user experience: 1. Security 2. Low friction 3. Speed 4. Low cost 5. Pan-EU coverage" *(low friction: anything that prevents a user from completing the desired action, for example, bugs, unintuitive user interface, poor UX design, slow loading time, or by simply not understanding your users well enough and not meeting their expectations. These challenges inevitably result in user frustration, reduced conversion rates, abandonment, and the eventual selection of a more effective application.)

🚀 Embracing Open Banking: Revolutionizing Digital Finance with Noda In an era where a single poor digital experience can deter customers, open banking emerges as a transformative solution. Spearheaded by PSD2, it facilitates secure data sharing, enhancing transaction simplicity and personalization. Michael Bystrov, Chief Revenue Officer at Noda, states: "Noda is leading the integration of open banking to revolutionize payments and improve customer interactions. Our technology simplifies processes and enriches the user experience, setting new standards in financial services." Discover how open banking can transform your business in our latest article on HackerNoon. https://lnkd.in/dyJ-gwTe #OpenBanking #DigitalFinance #Noda #Fintech #Innovation

As someone who has personally used several digital banking platforms, TPBank BIZ honestly stands out as one of today's most user-friendly and intuitive digital banking platforms tailored for corporates. A prime example of its user-centric design is the ability for users to personalize the navigation sidebar, cherry-picking only the features they really need and arranging them in their preferred order of priority. Surprisingly, many banks still lag behind in this regard, burdening users with lengthy navigation bars cluttered with features they seldom use. It's exciting to see more and more banks paying attention to digital UI/UX for corporates. #digitalbanking

#snsinstitutions #snsdesignthinkers #designthinking Heyyy All!!! I'm Happy to share My Article About low code development in Banking. LOW CODE DEVELOPMENT IN BANKING 🏦 FinBox 🏦 Low-code development offers several benefits to the banking industry, including faster time-to-market, reduced development costs, improved flexibility, and enhanced collaboration between IT and business teams. It allows banks to quickly roll out new features, automate processes, and improve customer experiences. •76% of customers expect an omnichannel experience – but only 58% of banks prioritise it •31% of customers would like improved customer support services – but only 12% of banks prioritise it •65% of customers expect a focus on transparency, ethics, and social responsibility – but it is only a focus for 25% of banks •44% of customers face medium to high friction in banking transactions. Low-code platforms have pre-built user interfaces; in financial services, for example, users can apply low-code programmes to mobile customer services-related issues to productivity enhancements to modernise legacy systems. Thank you ,🌹

What’s the role of open banking in the super app evolution? Open Banking unlocks a future where financial apps become indispensable partners, not just tools. A shift in the balance of power, more convenience, better financial education and how the financial super app UX can build meaningful relationships with their users. What’s next in this ecosystem; financial freedom, bulletproof investment flows, AI… What is Open Banking? The role of open banking in the super app evolution is enormous, it is essential for creating a smoother user experience... https://lnkd.in/exbjJh3F

Banks in Finland, why is your UX so complex? Keep it simple, make it easy for people to contact you and do minor changes themselves online. Have express check-out counters for the elderly who come into the branch. The more you mess up all the basics, the more you are driving people to choose online banking competitors from abroad. 💥

If your 2024 banking strategy focuses on improving user experiences, it may be time to invest in refreshed mobile banking capabilities that ensure a seamless, efficient, and personalized UX. Read more in today's blog by Wendi Klein, VP of Marketing >> https://bit.ly/4aVv3pr #banks #creditunions #banking #mobilebanking #digitalbanking #RDC #remotedeposit #bankingstrategy

🌐 Just came across an eye-opening article that highlights the importance of accessibility in the realm of banking and finance systems, particularly for users who are blind. It's remarkable to see how digital banking has become an integral part of our lives, but it's equally vital to ensure that these systems are accessible to everyone. Here are the key UX takeaways from this insightful study: 🔍 Inclusive Access: The study sheds light on the need for equitable and full access to banking and financial systems for individuals with visual impairments, emphasizing social inclusion. 📉 Limited Research: Surprisingly, there's a scarcity of formal research in this area, with most insights being anecdotal. This study stands out as the first formal, peer-reviewed research addressing accessibility issues for blind users. 🔓 State of Accessibility: The research provides valuable insights into the current state of accessibility problems within banking and finance systems, making it a crucial resource for future improvements. 🚀 Enhancing User Experience: By addressing these accessibility challenges, we can significantly enhance the user experience for blind individuals in the realm of digital banking and finance. Ensuring that these systems are inclusive and user-friendly for all is not just a matter of compliance; it's a step towards creating a more accessible and equitable digital world. Let's continue advocating for accessibility in technology! #Accessibility #UX #DigitalBanking #Inclusion #UserExperience #FinanceSystems #BlindUsers #SocialInclusion #DigitalAccessibility

Great story about how a fintech’s customer base doubled, while help desk tickets decreased 35% following their adoption of unitQ. This reduction in support tickets means the online bank is offering a higher quality customer experience — resolving issues faster with unitQ before issues even turn into support tickets! Read all about it now! https://lnkd.in/ge_69SSh #fintech #userfeedback #cx #customerexperience #customerfeedback #support

Today, 6 in 10 users prefer apps over websites. As more people rely on mobile banking, it's crucial to stay on top of UX trends. But how can you keep up while meeting user expectations? Check out the article below to learn the key UX trends that shape the future of mobile banking: