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Actively soliciting direct user input on working software can make all the difference when building something new and was one of the key practices that led to the success of Direct File. As Direct File Chief Bridget Roberts mentioned in her conversation with Accounting Today: “thousands of people used IRS Direct File every day during tax season to do their taxes. The experiences — and frustrations — of these thousands of people guided further improvements implemented in the middle of the filing season.” According to Roberts,  “...the team was 'constantly' making changes such as additional language support and more tips and guidelines.” At #Truss, we believe this is one of the most overlooked practices of “agile” software development – does your team get direct user feedback on your work, from prototype to fully released software? #userfeedback #agile #softwaredevelopment #civictech #directfile https://lnkd.in/g8ejd-GU

Inside Direct File: How the IRS built its free tax prep program

Inside Direct File: How the IRS built its free tax prep program

accountingtoday.com

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