Cartwheel’s Post

McDonald's move is likely to elevates shareholder value by focusing on core strengths. To sustain innovation in sales, traditional sectors, like McD must embrace digital transformation, prioritize customer experience, and invest in sustainable practices. Adapting to evolving consumer trends will be key for long-term success. #McDonalds #KrispyKreme #Innovation

No one forgets their first day at work, or for that matter any of their firsts. What makes these occasions memorable is the state of nervous excitement and the sheer newness of the experience. For me, my first role at Westlife Foodworld Limited, which was to look at the delivery business from a different lens, tops the list. That was the first time I was leading a business vertical. The lens through which I saw the delivery business was that of creating a digital business within our larger offline business, something that would eventually lead to our digital sales contributing more than 65% of our revenue and continued emphasis on an omnichannel experience for customers. The first three years were a challenge, especially since I was relatively new to the business. We eventually started seeing the light of day as we kept strengthening what was working and correcting what was not. Among building a new tech platform and team, we built strategic tie-ups with third-party delivery aggregators, deployed various payment options to our technology, and expanded our logistics presence. This underscored the organization’s level of risk preparedness and supply-chain planning. Today, McDelivery has become the backbone of Westlife Foodworld Limited, thanks to the support and guidance of the people around me and the team’s determination to stay true to the method. My learning: trust the process, don’t be attached to the outcome, and make sure you enjoy the journey. With fries. #businessinnovation #careergrowth #mcdelivery #omnichannelexperience #digitaltransformation

Happy #FrontlineFriday! 💙 Did you know that YOOBIC comes stacked with dozens of prebuilt campaigns templates for streamlining retail and restaurant store operations? For a better way to communicate and manage processes like... 🔸 VM guidelines 🔹 New store opening checklist 🔸 Daily temperature check log 🔹 Delivery registration form 🔸 File a food waste report ...start with one of our specialized templates to launch key campaigns faster and more effectively. 💯 Spending less time reinventing the wheel gives you more time to put your focus on what you're passionate about —> Guiding your #FrontlineTeam to confidence, empowerment, and success. ❤️🔥 --- #OperationsManagement #RetailOperations #RestaurantOperations #RetailTechnology #FrontlineWorkers #OperationsExcellence #EmployeeExperience #TheresATemplateForThat

Did you know that companies like Chick-fil-A use data to improve their operations? It's fascinating! 🤩 In 2019, Chick-fil-A discovered that long lines at their drive-through windows were causing potential customers to leave. This was not only affecting their revenue but also the quality of each customer's visit. To tackle this issue, the restaurant chain analyzed its operations and found that a few less-ordered items required cashiers to go to the back of the store for retrieval, resulting in longer wait times for customers and inefficient use of workers' time. 😳 Thanks to their data teams, Chick-fil-A was able to identify these bottlenecks and suggest a solution by keeping optimal amounts of these products in small refrigerators underneath the front counter. This new recommended flow showed immediate improvements in the speed of service, resulting in a better customer experience 🤩 #data #cx #operations

This super intriguing watch on the Self-order terminals at McDonald's is cleverly influencing customers to spend more through design and layout, leading to larger average orders. In India, Westlife Foodworld Limited & MMG are the two master franchises implementing these terminals across all stores here. Quick Highlights 🍔 Self-service terminals (SSTs) undeniably encourage upselling, resulting in larger orders. 💰 Average order sizes have significantly increased since the implementation of SSTs. 📈 McDonald’s profits in Germany rose by 15% due to these systems. 👀 The visual design of the terminals nudges customers towards pricier options. 📊 The terminals allow for effective data collection and optimization of the user experience. 🥤 Bundling of items appears as a bargain, thereby boosting profitability. 🤖 The techniques used are subtle but highly effective in influencing behaviour. Key Insights: 📱 User Interface Design: There is no doubt that the layout of the self-order terminals strategically attracts attention to expensive items, most certainly influencing consumers to spend more. The placement of menu items creates subconscious comparisons that manipulate choices. 🍟 Psychological Pricing: By presenting a bundle of items at a perceived discount, McDonald’s makes it seem like a better deal, encouraging customers to opt for larger meals rather than individual items. This tactic plays on the human tendency to seek highest value. 📈 Data Utilization: Undoubtedly, as one of the most used interfaces globally, McDonald’s collects valuable data that can guide future marketing strategies,potentially customizing offerings based on consumer preferences and behaviours. 🔄 Impulse Buying: The design of the terminals encourages impulse purchases by making it easy to add items without a clear view of the total cost until the end, which can lead to spending beyond what was initially intended. 🏪 Customer Experience: While self-order terminals improve convenience and reduce social pressure, they are engineered to maximize spending, showcasing a duality in user experience versus profitability. 🧠 Nudging Techniques: The use of subtle nudges, like size and colour variations in menu items, guides customer behaviour without conscious awareness, proving the power of design in influencing decisions. 🏆 Industry Impact: Unquestionably, McDonald’s pioneering use of self-order terminals has set a standard in the fast food industry, prompting other chains to adopt similar systems, thereby reshaping how consumers interact with fast food. #QSR reinvented?! I'm Lovin' it! #FastFood #InfluencingBehavior #ConsumerExperience #InnovativeTechnology

**Domino's Genius Strategy for Pizza Dominance** 1. **Technology Integration**: Pioneering online ordering and delivery tracking, enhancing customer convenience and operational efficiency. 2. **Consistent Quality**: Maintaining high standards for pizza quality and taste, ensuring a reliable and satisfying customer experience. 3. **Fast Delivery Promise**: Guaranteeing quick delivery times with the "30 minutes or less" promise, appealing to customers seeking convenience. 4. **Menu Innovation**: Continuously updating the menu with new offerings and limited-time promotions to keep customers engaged. 5. **Strong Franchise Model**: Leveraging a robust franchise model to expand rapidly while maintaining consistent brand standards. 6. **Aggressive Marketing**: Implementing memorable and creative marketing campaigns to build brand recognition and customer loyalty. 7. **Customer Feedback Utilization**: Actively using customer feedback to make improvements and innovate based on consumer preferences. 8. **Strategic Partnerships**: Forming partnerships with major delivery platforms to expand reach and accessibility. 9. **Global Expansion Strategy**: Adapting the business model to fit diverse international markets while maintaining core brand values. 10. **Value Offers**: Providing value deals and discounts to attract cost-conscious consumers and encourage frequent orders. #PizzaDominance #TechnologyIntegration #ConsistentQuality #FastDelivery #MenuInnovation #FranchiseModel #AggressiveMarketing #CustomerFeedback #StrategicPartnerships #GlobalExpansion #ValueOffers

🤩Wegmans Food Markets 🤩 Dear Leadership JourneyFam, I recently had an amazing #CX #Customerfocus #clientcare experience at Wegmans Food Markets. Their Digital Coupons automatically deducted from my order at checkout, saving me time and reducing my mental load. I didn't have to reconcile items to coupons or worry about distracting my child for an additional 2 minutes. It's like they wanted to make my life easier by eliminating 5 digital interactions I DID NOT NEED TO DO. This experience has made me reflect on the importance of #CX in your #LearningandDevelopment strategy. For me, it's been a top focus. Kudos to the Wegmans Food Markets team for winning the my Chef's Kiss Award 🤌 for their exceptional customer experience. They truly go above and beyond to make their customers' lives easier. Have you had a similar #CX experience? Share your thoughts in the comments below. #WegmansFoodMarkets #CustomerExperience #DigitalCoupons #LeadershipJourney #ClientCare #MentalLoad #CustomerService #ExceptionalExperience #ChefKissAward

What can grocers achieve with purpose-built technology? Albertsons Companies drives better outcomes across its fresh business by using a solution that simplifies integration, minimizes workload on IT teams, and makes ordering easy for everyone. From executive leadership to technology and fresh teams, Albertsons is excited about Afresh – and customers are enjoying the benefits, too. Learn more about how Albertsons is leveraging digital transformation to deliver the high-quality fresh food that customers crave. https://hubs.li/Q02dl4n_0

“We like everything about those digital sales dollars. Our customers have higher checks and higher [order] frequency whenever we transition sales to digital. Plus we get all of the benefits in terms of more efficient operations, which help our franchisees sustain strong unit economics.” -- David Gibbs, CEO YUM Brands (owner of Pizza Hut) We're not sharing this because we want you to order from Pizza Hut, we're sharing this because the major pizza chains have all realized that the digitization of customer orders leads to stronger unit economics. It's bigger orders, more often, with more efficient operations. And THIS is why Slice exists. It's to bring this same technology to every single independent shop. Independent, but not alone.