Attention, airline geek alert. Did you know that more than 10% of flight segments are either sold or marketed by another airline than the one operating it? However, when we look at that from a revenue contribution perspective the number is much, much higher.... as an industry we need to do a much better job in providing a seamless trip experience and optimising the revenue opportunity from these flights... I love to talk about it, how about you?

When convenience is king, it's great to see Air New Zealand making their loyalty interface more user-friendly, modern and simplified for passengers. "Our customers have told us what they love about the Airpoints programme, but we’ve also heard that we need to make some changes. With this new system now in place, we can work hard over the next 12 months to enhance our programme, offer new benefits for Silver, Gold and Elite members, introduce a new tier, provide a better recognition upgrade process and more." - Nikhil Ravishankar, CDO APAC airlines updating and upgrading their loyalty programs will be a major topic at Aviation Festival Asia. Join us in Singapore to unpack the latest trends, technologies and challenges in airline loyalty. #AviationFestAsia #AirlineLoyalty https://lnkd.in/e7Pz-7bu

✈️ **Attention Airlines: Comply with the New DOT Regulations!** ✈️ The Department of Transportation (DOT) has introduced a new rule requiring airlines to refund passengers when flights don’t go as planned. From significant departure delays to failing to provide paid WiFi services, airlines must now ensure timely compensation. 💡 **How Can You Stay Compliant?** Introducing **SFS360** by Stranded Flight Solutions – your comprehensive tool to navigate these new regulations efficiently. Our platform ensures that your airline can handle refund requests seamlessly, maintaining compliance and enhancing passenger satisfaction. 🚀 **Why Choose SFS360?** - Compliance Made Easy: Easily manage and process refunds according to the latest DOT regulations. - Improved Passenger Experience: Swiftly address passenger concerns, boosting loyalty and satisfaction. - Operational Efficiency: Streamline your compensation processes, reducing manual workload and errors. 🔧 **Take Action Now!** 🔧 Equip your airline with the tools to succeed in this new regulatory landscape. Contact us today to learn how SFS360 can help you stay compliant and enhance your passenger services. 🔗 [Contact Us](https://lnkd.in/e2EWmyJ3) Stay ahead of the curve and ensure your operations align with the latest DOT requirements. Together, let's set a new standard in air travel. #StrandedFlightSolutions #SFS360 #DOTCompliance #AirlineSolutions #PassengerExperience #OperationalEfficiency #TravelIndustry #AirlineSupport

PASSENGER TERMINAL EXPO DAY 1: Scandit presents ID scanning portfolio At Passenger Terminal EXPO & CONFERENCE ✈️ , Scandit is presenting its ID scanning portfolio, which has been designed to boost airlines’ operational efficiency and enable a frictionless passenger experience. Christian Floerkemeier, chief technical officer (CTO) and vice president of product at Scandit, commented, “We are looking forward to hearing what challenges and opportunities airlines are seeing in 2024 and beyond, and discussing solutions with them. In addition to our ID scanning portfolio, which is deployed by the likes of Alaska Airlines and SAS - Scandinavian Airlines, we will be showcasing how we can transform airline operations elsewhere. For example, how #baggage search workflows can be made more efficient and reducing operational costs through the use of augmented reality to quickly identify the right item.” Read more here: https://lnkd.in/e3J4iEyG #Aviation #Airlines #Airports #Passengers #Transportation #Technology #AviationIndustry #AirportDesign #Travel #Technology #PTExpoConf

Continuously improving the digital passenger experience... Transport for NSW

Enhancing the customer experience is at the core of what we do. In this interview with International Air Transport Association (IATA), our CEO, Theo Panagiotoulias, discusses how technology is driving innovations like real-time baggage tracking and efficient operations to ensure seamless journeys across our global network. Read more about it here: https://lnkd.in/gV69qdDv

Series of misconceptions about booking systems. Our misconception for today: 'My business is very individual, and the only way is to make a call with a client to make a reservation.' It's natural to think that personal interactions are the go-to for individual businesses like for entertainment service providers. But here's where things get interesting. The concept of reservation systems has a fascinating history, dating back to the late 1950s. It all started with American Airlines' quest for real-time access to flight information across its offices. This marked the beginning of integrating and automating booking and ticketing processes, making the lives of airline staff and passengers much easier. Interestingly, the core technology was rooted in military origins. It was adapted from a ground-control system initially developed for the US Air Force, known as SAGE. But... While booking a Boeing airplane may indeed be a complex task, consider this. Have you ever seen travelers trying to book a Ryanair flight by calling customer support? Not really. In most cases, they manage their bookings seamlessly through online systems, just like they would for any other service. So, here's the thing... Personal interactions are undoubtedly valuable. But offering clients the convenience of online reservations can enhance their experience and make your unique business even more accessible." After all, it's not about replacing the personal touch but rather complementing it with efficient and modern systems that cater to your client's preferences. And there you have it, misconception unraveled. Thanks for joining us on this journey. Stay tuned for the second part more myth-busting insights about reservation systems. Until next time! #bookingsystem #reservations #Moizmo #misconceptions

Imagine you have a business trip. You arrive at the airport, relaxed, with time to spare and head to the checkin (because you didn't check in in advance). You give your reservation number. But the agent cannot find your reservation. No, not in the system. Are you sure you're supposed to be flying out of this airport? What? This was me. I had no idea Porter Airlines was now flying out of Pearson airport, too. For ages it was "Fly Porter from the Billy Bishop airport!" I was not the one who booked the flight. And I didn't know to check. I am panicking, the Porter Airline agent continues tapping her keyboard. I start calculating if I have enough time for a mad dash to the Pearson airport. And the agent smiles and says - here's your boarding pass for the next flight. Oh, don't worry about it, this happens all the time, people show up here instead of Pearson. Just remember your flight back is still into Pearson. Have a safe flight! This is what great customer experience looks like. Understand what the customer is going through. Show compassion. Fix an issue quickly. I felt taken care of, I felt like I matter, I felt like a human being. Dealing with an airline! It can be done. #porterairlines #cx #customerexperience

I am looking for *airport/airline* speakers for the virtual panel below taking place on 27th March at 2PM UK time. Please like this post if you are interested in speaking and can make that time. 💪 Empowering the passenger with self-service baggage technology 🛄 In this exciting virtual panel, learn about the unexpected benefits of self-service baggage drops, including generating revenue from non-aeronautical streams and increasing passenger throughput as demand for air travel grows. Hear from experts as they speak of how self-service baggage systems have improved their operations and what it was like before they were in place.  Airlines and airports across the globe have increasingly embraced self-service bag-drop systems because the benefits are numerous. The automated easy-to-use systems requires fewer airline staff which frees up capacity for personnel to be allocated at ‘concern areas’ across the airport. The baggage systems also reduces wait times - with some processes taking as little as 60-seconds - and this increases the dwell times of passengers in duty free and food and beverage outlets. Consequently, airports can generate revenue from non-aeronautical streams, highlighting a real cost-benefit to self-service baggage systems. For passengers, they get to oversee their own journey. They are empowered to operate the system themselves, working at their own time and pace. Additionally, as more machines accommodate more languages, airports can overcome difficult communication barriers (particularly for individuals intimidated by the traveller process) and create a stress-free passenger experience. In this panel session, speakers will draw on their own experiences and innovations to advise on best practices for airports and encourage collaboration between airports, airlines and organisations in making self-service baggage systems a reality. ⭐ Key learning points⭐ ▪ Making self-service baggage a reality and how your airport can become totally self-serviced ▪ Cost-benefit analysis, and how this can save you money How to be automated without losing that human touch ▪ How to reduce queues and increase customer spend. #Selfservice #Baggagehandling #CX #Airports #selfservicekiosks #airlines Chunekshi IAR

Aviation is increasingly transitioning away from a static, product-oriented model of retailing to one that is dynamic, contextual and personalised to the customer. At the same time, the customer journey continues to undergo a transformation, changing the way that travellers interact with their service providers both online and off. - How are regional carrier's progressing with the transition to new industry standards like NDC and One Order? - Can the transition to dynamic offers be aligned with greater demand for self-service and technology-augmented travel solutions? - What is the role of partnerships with technology providers, travel aggregators and other third-party firms to implement and manage dynamic retailing? Watch here: https://bit.ly/47mekdt Maximiliano Vicini Jeremy M.