Twilio’s Post

some good insights on AI and CX

Catch a a snippet of the conversation between Oliver Lennon and CX Innovator, Paula Kennedy Garcia on a recent episode of the Syndeo Podcast. A common pitfall in the world of technology and customer experience. 🚫Pitfall: Believing that technology alone can solve all problems. 💡Insight: While tech like AI is powerful, it must be aligned with the real needs and challenges of customers. Paula emphasises the importance of understanding the customer journey and being close to the operational side, where real insights are gained. She advocates for a customer-first approach, urging us to ask the right questions: 🔍 What are your business problems? 🔍 What are your challenges? 🔍 Where do you want to be? 🔍 How can tech help you achieve your strategy? Listen to the full conversation on: 🎧 Apple - https://lnkd.in/dCWc9qah 🎧 Spotify - https://lnkd.in/e26a9dV6 🎧 YouTube - https://lnkd.in/eb622xwK #CustomerExperience #CXInnovation #ConversationalAI #SyndeoPodcast #CustomerFirst

How will businesses utilize AI to create better, more consistent customer experiences? NICE's VP of Product Marketing, Andrew Traba, discussed this and much more on the latest episode of Steve Nouri's podcast. Get the full episode here: https://okt.to/w3lj7I Interested in chatting with a NICE expert? Click here! https://okt.to/c4d9WS #ArtificialIntelligence #CustomerExperience

The art of actively listening and observing. Understanding your customers and identifying opportunities are the foundation of any success… Check out the full "Experiment and Explore" episode on The CX Leader podcast 👇 #CX #UXResearch #Empathy #PeopleFirst #DesignThinking #DesignStrategy #Experiment #CustomerBehaviour #VoC #Data #AI

Love this. Don't let the technology & AI hype-cycle distract you from your organization's core value prop, your core product and customer experience! Great words of wisdom from George Hanson on The TechEd Podcast - directed toward retailers but applies to every business sector! Full episode 🔗 https://lnkd.in/gwaRbtKs

I'm a podcast addict, and I just listened to "The Future of Customer Success" episode from "Impact Weekly" and that's what I learned: - AI and automation are enhancing the capabilities of Customer Success teams, not replacing them. - The balance between human interaction and technology is crucial for delivering superior customer experiences. - The role of Customer Success is evolving, focusing more on strategic contributions rather than just task completion. You can find the podcast: On Spotify - https://lnkd.in/dFX9m8qs On Google Podcasts - https://lnkd.in/dsczEzj6 #CustomerSuccess #AI #Innovation

Customer experience is making us successful.

Focus on Customer Experience and Operating Model for Successful Non-Incremental Strategies Snipped from The Modern Customer Podcast - Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation. Via AI-powered podcast app @snipd_app. https://lnkd.in/dBhJamYD

ICYMI — we just released a new podcast episode of Radically Personal featuring #IT and #CX leaders from BARK. 📣🐕 Chief Technology Officer Narayanan "Nari" Sitaraman and Servant of the Pups & People Hernan Giraldo sat down with Gladly CEO Joseph Ansanelli to discuss everything from how the BARK team leverages #AI for #personalization at scale to the importance of investing in the right solutions for customer loyalty. Tune in now → https://bit.ly/3NSQU7a #radicallypersonal #cxleaders #cxstrategy #itstrategy #podcast

Today on the show we have Harini Gokul, Chief Customer Officer at Entrust. In this episode, Harini discussed how they're transforming Customer Success into a growth function at Entrust. Here's what you'll gain from this episode: ✅ How to align customer success with P&L goals to drive revenue growth 📊 The importance of data-driven decision making in customer success 🤖 Leveraging AI and automation to enhance customer experience 🤝 Structuring teams for better collaboration and impact 🎯 Prioritizing the right activities for customer retention and growth Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!