Those who work in healthcare study and train for years to develop the knowledge, expertise and resulting confidence to make decisions that are in the best interests of their patients. Yet as much as training and knowledge are important in guiding decisions, these alone will not result in excellent care that meets each patient's goals and that aligns with their values. That’s the view of Peter Pronovost MD, PhD, FCCM, UH’s Chief Quality and Clinical Transformation Officer and Veale Distinguished Chair in Leadership and Clinical Transformation. Families, too, he says, have many important things to teach caregivers — consider it their experiential wisdom — especially important in patients with chronic or complex conditions. In fact, Dr. Pronovost argues, the ability to honor this wisdom is essential for safe, effective care. At UH, we’re training all our physicians and staff to be more attuned to important moments with families and to more fully respect the experiential wisdom expressed by the patient's family and loved ones — and to also listen more closely to nurses' and all caregivers' voices. Read more from Dr. Pronovost on this initiative at Becker’s Hospital Review at https://lnkd.in/gSUpDb7E #patientsafety #patientexperience #experientialwisdom #patientsfirst
Deborah G.
3mo
Love this
Lab Tech II Cytology
3moThis is very true and good to hear that doctors will take the time to truly listen and show genuine compassion and understanding. That’s what will keep the patient loyal.