valantic BE’s Post

In today's rapidly evolving digital landscape, customer engagement is more critical than ever. That's why I've just published a new blog on how AI-powered solutions in Salesforce CRM are transforming the way businesses interact with their customers. From predictive analytics to personalized customer journeys, discover how AI is enhancing customer experiences and driving business growth. Read the full blog here: https://lnkd.in/gaMv4VrE 👇 Let's dive into the future of CRM! #Salesforce #AI #CustomerEngagement #DigitalTransformation #CRM #ArtificialIntelligence #CustomerExperience #Innovation

Using Salesforce but finding it tough to gather meaningful customer feedback? You’re not alone! But don’t worry, here’s how you can make feedback collection seamless: 1. Embed surveys within Salesforce: Capture feedback at critical customer touchpoints without leaving the platform. 2. Automate and personalize: Trigger surveys based on interactions to get timely, relevant insights. 3. Centralize and analyze: Keep all customer data in one place and gain instant insights with custom dashboards. For a full list of tools that work best with Salesforce, check out our blog! 👉 https://lnkd.in/gdKecFZs 💬 What tools do you use to gather customer feedback in Salesforce? Let us know in the comments! #CustomerFeedback #Salesforce #SurveyTools #CustomerExperience #CX #SurveySensum #CustomerInsights

AI Trends in CRM: Shaping the Future of Customer Engagement: Salesforce is not just keeping pace with AI trends; it is setting the standard. In the last year, Salesforce has doubled down on AI-driven personalization, a key differentiator in industries like financial services and retail. For example, Salesforce’s Next Best Action functionality has enabled retail companies to increase average order value by 10%, surpassing similar predictive features offered by Oracle and SAP. A standout AI trend within Salesforce is the real-time engagement capabilities powered by DataCloud (formerly Genie), which provides instantaneous insights across customer touchpoints. While other CRMs may claim AI capabilities, they often lack the real-time data processing that Salesforce offers, making Salesforce the go-to for industries where immediate customer feedback and action are critical, such as hospitality and travel. Salesforce also stands out in AI-driven customer service. AI bots within Salesforce Service Cloud have demonstrated a 40% increase in case resolution speed, while reducing service costs by 15%. Competitors like Freshdesk and Zendesk offer similar functionalities, but Salesforce’s ability to natively integrate these AI-driven capabilities into a broader ecosystem allows for better coordination across sales, marketing, and service, improving the overall customer experience. In financial services, AI has become a game-changer, especially within wealth management. Companies using Salesforce’s Einstein Analytics have reported a 20% faster identification of at-risk clients and increased retention rates, positioning Salesforce ahead of legacy CRMs that lack sophisticated, AI-driven retention strategies. As Salesforce continues to expand its AI capabilities, it is not merely following trends but shaping the future of how AI will be leveraged to engage customers more effectively and efficiently than ever before. #AI #Salesforce #CustomerEngagement #CRM

How does the #salesforce #Einstein1 #platform transform customer experiences with #CRM + #AI + #data with #trust ? Learn more.

Our Latest Blog related to Einstein AI !!!

🚀 Big News! Microsoft Named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center! 🏆 Thrilled to share that Microsoft has been recognized as a Leader once again in the prestigious Gartner Magic Quadrant for CRM Customer Engagement Center! This is a testament to the incredible work being done to transform the customer experience landscape with Dynamics 365. In an era where customer expectations are at an all-time high, having the right tools to deliver exceptional engagement is more critical than ever. 🎯 With cutting-edge AI capabilities, seamless integrations, and a customer-first approach, Microsoft Dynamics 365 continues to empower businesses to build stronger, long-lasting relationships with their customers. If you're looking to take your CRM to the next level, check out the latest report and see why Microsoft stands out: #Microsoft #GartnerMagicQuadrant #CustomerExperience #CustomerEngagement #Dynamics365 #CRM #AI #Innovation #DigitalTransformation

"AI Trends in CRM: Shaping the Future of Customer Engagement": Salesforce is not just keeping pace with AI trends; it is setting the standard. In the last year, Salesforce has doubled down on AI-driven personalization, a key differentiator in industries like financial services and retail. For example, Salesforce’s Next Best Action functionality has enabled retail companies to increase average order value by 10%, surpassing similar predictive features offered by Oracle and SAP. A standout AI trend within Salesforce is the real-time engagement capabilities powered by DataCloud (Genie), which provides instantaneous insights across customer touchpoints. While other CRMs may claim AI capabilities, they often lack the real-time data processing that Salesforce offers, making Salesforce the go-to for industries where immediate customer feedback and action are critical, such as hospitality and travel. Salesforce also stands out in AI-driven customer service. AI bots within Salesforce Service Cloud have demonstrated a 40% increase in case resolution speed, while reducing service costs by 15%. Competitors like Freshdesk and Zendesk offer similar functionalities, but Salesforce’s ability to natively integrate these AI-driven capabilities into a broader ecosystem allows for better coordination across sales, marketing, and service, improving the overall customer experience. In financial services, AI has become a game-changer, especially within wealth management. Companies using Salesforce’s Einstein Analytics have reported a 20% faster identification of at-risk clients and increased retention rates, positioning Salesforce ahead of legacy CRMs that lack sophisticated, AI-driven retention strategies. As Salesforce continues to expand its AI capabilities, it is not merely following trends but shaping the future of how AI will be leveraged to engage customers more effectively and efficiently than ever before. #AI #Salesforce #CustomerEngagement #CRM

Leveraging AI-Driven Customer Journey Mapping in SMS-iT CRM for Enhanced User Experiences https://lnkd.in/gxqRED5n #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

Leveraging AI-Driven Customer Journey Mapping in SMS-iT CRM for Enhanced User Experiences https://lnkd.in/gxqRED5n #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

By enhancing data analytics, personalizing customer experiences, and automating workflows, AI in CRM boosts efficiency and customer satisfaction. Top CRMs use AI for smarter insights and real-time support. Embrace AI in your CRM to drive business growth and elevate customer relationships. #iworkforComcast #ArtificialIntelligence #CRMs #CustomerExperience https://lnkd.in/geVgpdWA