valantic BE’s Post

In today's rapidly evolving digital landscape, customer engagement is more critical than ever. That's why I've just published a new blog on how AI-powered solutions in Salesforce CRM are transforming the way businesses interact with their customers. From predictive analytics to personalized customer journeys, discover how AI is enhancing customer experiences and driving business growth. Read the full blog here: https://lnkd.in/gaMv4VrE 👇 Let's dive into the future of CRM! #Salesforce #AI #CustomerEngagement #DigitalTransformation #CRM #ArtificialIntelligence #CustomerExperience #Innovation

AI Trends in CRM: Shaping the Future of Customer Engagement: Salesforce is not just keeping pace with AI trends; it is setting the standard. In the last year, Salesforce has doubled down on AI-driven personalization, a key differentiator in industries like financial services and retail. For example, Salesforce’s Next Best Action functionality has enabled retail companies to increase average order value by 10%, surpassing similar predictive features offered by Oracle and SAP. A standout AI trend within Salesforce is the real-time engagement capabilities powered by DataCloud (formerly Genie), which provides instantaneous insights across customer touchpoints. While other CRMs may claim AI capabilities, they often lack the real-time data processing that Salesforce offers, making Salesforce the go-to for industries where immediate customer feedback and action are critical, such as hospitality and travel. Salesforce also stands out in AI-driven customer service. AI bots within Salesforce Service Cloud have demonstrated a 40% increase in case resolution speed, while reducing service costs by 15%. Competitors like Freshdesk and Zendesk offer similar functionalities, but Salesforce’s ability to natively integrate these AI-driven capabilities into a broader ecosystem allows for better coordination across sales, marketing, and service, improving the overall customer experience. In financial services, AI has become a game-changer, especially within wealth management. Companies using Salesforce’s Einstein Analytics have reported a 20% faster identification of at-risk clients and increased retention rates, positioning Salesforce ahead of legacy CRMs that lack sophisticated, AI-driven retention strategies. As Salesforce continues to expand its AI capabilities, it is not merely following trends but shaping the future of how AI will be leveraged to engage customers more effectively and efficiently than ever before. #AI #Salesforce #CustomerEngagement #CRM

How does the #salesforce #Einstein1 #platform transform customer experiences with #CRM + #AI + #data with #trust ? Learn more.

"AI Trends in CRM: Shaping the Future of Customer Engagement": Salesforce is not just keeping pace with AI trends; it is setting the standard. In the last year, Salesforce has doubled down on AI-driven personalization, a key differentiator in industries like financial services and retail. For example, Salesforce’s Next Best Action functionality has enabled retail companies to increase average order value by 10%, surpassing similar predictive features offered by Oracle and SAP. A standout AI trend within Salesforce is the real-time engagement capabilities powered by DataCloud (Genie), which provides instantaneous insights across customer touchpoints. While other CRMs may claim AI capabilities, they often lack the real-time data processing that Salesforce offers, making Salesforce the go-to for industries where immediate customer feedback and action are critical, such as hospitality and travel. Salesforce also stands out in AI-driven customer service. AI bots within Salesforce Service Cloud have demonstrated a 40% increase in case resolution speed, while reducing service costs by 15%. Competitors like Freshdesk and Zendesk offer similar functionalities, but Salesforce’s ability to natively integrate these AI-driven capabilities into a broader ecosystem allows for better coordination across sales, marketing, and service, improving the overall customer experience. In financial services, AI has become a game-changer, especially within wealth management. Companies using Salesforce’s Einstein Analytics have reported a 20% faster identification of at-risk clients and increased retention rates, positioning Salesforce ahead of legacy CRMs that lack sophisticated, AI-driven retention strategies. As Salesforce continues to expand its AI capabilities, it is not merely following trends but shaping the future of how AI will be leveraged to engage customers more effectively and efficiently than ever before. #AI #Salesforce #CustomerEngagement #CRM

Leveraging AI-Driven Customer Journey Mapping in SMS-iT CRM for Enhanced User Experiences https://lnkd.in/gxqRED5n #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

By enhancing data analytics, personalizing customer experiences, and automating workflows, AI in CRM boosts efficiency and customer satisfaction. Top CRMs use AI for smarter insights and real-time support. Embrace AI in your CRM to drive business growth and elevate customer relationships. #iworkforComcast #ArtificialIntelligence #CRMs #CustomerExperience https://lnkd.in/eb_9Qpf2

By enhancing data analytics, personalizing customer experiences, and automating workflows, AI in CRM boosts efficiency and customer satisfaction. Top CRMs use AI for smarter insights and real-time support. Embrace AI in your CRM to drive business growth and elevate customer relationships. #iworkforComcast #ArtificialIntelligence #CRMs #CustomerExperience https://lnkd.in/g2ZviFRZ

By enhancing data analytics, personalizing customer experiences, and automating workflows, AI in CRM boosts efficiency and customer satisfaction. Top CRMs use AI for smarter insights and real-time support. Embrace AI in your CRM to drive business growth and elevate customer relationships. #iworkforComcast #ArtificialIntelligence #CRMs #CustomerExperience https://lnkd.in/dAtczNGx

Leveraging AI-Driven Customer Journey Mapping in SMS-iT CRM for Enhanced User Experiences https://lnkd.in/gxqRED5n #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

Unlocking Customer Insights with Salesforce Customer 360 In today's digital age, businesses are constantly striving to enhance customer experiences and drive growth. One powerful tool that has revolutionized the way companies manage customer relationships is Salesforce Customer 360. What exactly is Salesforce Customer 360? It's not just a single tool but rather a comprehensive collection of tools that seamlessly connect Salesforce applications. The ultimate goal? To create a unified customer profile that provides a holistic view of each customer. So, what sets Customer 360 apart from traditional customer data platforms (CDPs)? The answer lies in its ability to go beyond basic CRM practices. While CRM systems are essential for managing customer interactions, Customer 360 takes it a step further by incorporating consumer-scale data management and activation. Imagine having all your customer data in one place, easily accessible and actionable. With Customer 360, businesses can gain valuable insights into customer behavior, preferences, and engagement patterns. This deep understanding allows companies to personalize marketing efforts, improve sales strategies, and ultimately, enhance overall customer satisfaction. One of the key advantages of Salesforce Customer 360 is its scalability. Whether you're a small startup or a large enterprise, Customer 360 can adapt to your needs and grow with your business. Plus, its user-friendly interface makes it easy for teams across departments to collaborate and leverage customer data effectively. In conclusion, Salesforce Customer 360 is not just a tool—it's a game-changer for businesses looking to unlock the full potential of their customer relationships. By harnessing the power of data and technology, companies can stay ahead of the competition and deliver exceptional experiences that keep customers coming back for more. ✨ 🌟✨#Salesforce #CRM #Innovation #BusinessSuccess2024 ✨🚀Balihans