Velocity Retail Group’s Post

What Does Luxury Mean Today? Luxury has taken on a new meaning in 2024, focusing more on quality than cost. According to a Morning Consult study, 75% of US consumers define luxury by the quality of products, whether in retail, food, or travel. Comfort and exclusivity now reign supreme. Key Insights: • Superior Service: 72% of shoppers value excellent customer service, with exclusive access and personal shopping services close behind. • In-Store Experience: Despite the rise of e-commerce, many prefer the tactile experience of physical stores, even for secondhand luxury. • Gen Z's Twist: This tech-savvy generation favors online shopping for tech products but still values personalized service through platforms like WhatsApp. • Global Variations: Younger generations in China, India, and Mexico are the primary luxury consumers, offering a promising market. Luxury brands must balance staying trendy with maintaining their core values, embracing technology without losing the personal touch. How do you define luxury today? Share your thoughts below! https://lnkd.in/eeSsTuCP #Luxury #RetailTrends #ConsumerInsights #QualityMatters #CustomerExperience #TechInLuxury #GlobalMarkets

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