Vince’s Post

At Graff Retail, we know that nurturing your employees with ongoing feedback is the key to keeping your retail dream team intact and thriving.🙌 🌟 Don't lose them, choose to empower them! 💪 #RetailSuccess #EmployeeFeedback #GraffRetail #RetailTraining

At Graff Retail, we know that nurturing your employees with ongoing feedback is the key to keeping your retail dream team intact and thriving.🙌 🌟 Don't lose them, choose to empower them! 💪 #RetailSuccess #EmployeeFeedback #GraffRetail #RetailTraining

We are in a people intensive work sector - both from customer's and our own team's perspectives. It becomes imperative, that everyone across all stores and locations, till the last level understands, is aligned to the approach and knows what to execute and how to execute.... Hence these meets are strategically very important... #peopleconnect #recognition #teamspirit #unifiedgoals

Yesterday, I stumbled upon a hidden treasure in my desk - coins that brought back memories of a unique recognition program I developed. During my store visits, exceptional teams were awarded these coins for their outstanding work in customer care, merchandising, and overall excellence. These coins, when accumulated, could be redeemed for rewards like paid time off, gifts, and more. Those who received these coins were celebrated as "LINDA'S ROCK STARS" throughout our company, comprising over 500 locations and 2000 employees. Everyone wanted to get these and the stores would actually call me and ask me when I was coming to visit. And, if I forgot to hand them out, they asked! 💫 This recognition program fostered a culture of appreciation and excellence, boosting morale and driving performance. The average tenure of our team was 15 years. 15 YEARS. With all the struggles we have today just finding staff, think about what you are doing to retain them? Simple yet powerful recognition goes a long way. Who wouldn't want to be a Linda's (your name) Rock Star? 🏆 Recognition matters – it's a simple yet powerful way to motivate and inspire teams. Let's continue to celebrate and acknowledge the exceptional efforts of our colleagues. If you want more information or help building your recognition program, contact me today. 🌟 #EmployeeRecognition #Motivation #Appreciation #retention #employees #recruiting #hiring #training #retailers #TopRetailExpert International Retail Group, LLC Ron Thurston RETHINK Retail Liza AmlaniWendy GannawayMelissa MooreChris IgweTorben Valsted

It is great to see leadership in the field. Dealing with front-line team members should remind leadership of 3 critical keys to success. #1- Your internal customers, especially customer-facing team members, are as important, if not more so than, your external customers. #2 - Empathy is free! Treat others as you want to be treated! When I was starting my career, my mentor told me that you have 2 ears and 1 mouth...listen twice as much as you talk when working cross-functionally with others within the organization. #3- Be humble! Gain your success by helping others reach their goals! Remember, most employees do not leave because of pay but because of the way they are treated or by the culture of their workplace.

"Have an Optimistic Attitude" From Ron Thurston book Retail Pride, Chapter 6. Its Monday! So meetings, analysis, and determination on the direction for the teams this week. Its also end fo month, so get those reports started! Seriously. It IS what is happening. Many Brands are pushing for End fo Year in March too, and that means tons and tons of pressure, stress, and (possibly) demotivation if you are not even close. But its important to stay positive and lead your teams. Lead with compassion, empathy, candor, and most importantly INSPIRATION! Be honest, but also be clear. And keep the grimace off your face, you have to model what they need to be doing to every customer, every team member, and every other team in your network: "tackle challenging issues with ease and optimism." Thanks Ron Thurston for all you do and for writing the book. Read my reviews over at Medium: https://lnkd.in/gSSU5Hye

The Power of Play in Product Design, demonstrated by Gymshark 🦈 In the dynamic world of design, integrating play into the design thinking process is a game-changer. Here's why: 🌟 Boosts Creativity Play breaks down mental barriers, sparking unique ideas and innovative solutions. 🤝 Enhances Collaboration A playful environment encourages open communication and teamwork, essential for successful projects. 🔍 Improves Problem-Solving Experimentation through play allows designers to refine ideas without fear of failure. Embrace play in your design process to unlock creativity and drive innovation. Let's make design fun and impactful!

Good people are the backbone of sucess

In the retail business, travel is more than just checking off store visits; it's about creating connections, building relationships, and leaving a lasting impact. Meeting our incredible staff and store managers face-to-face allows us to appreciate their hard work and dedication in person, celebrating their successes and understanding their challenges. These interactions provide invaluable insights and inspire our teams to continue striving for excellence. Every visit is an opportunity to listen, learn, and lead by example. It's a chance to motivate and empower our teams, showing them that their efforts are recognized and valued. When we travel with purpose, we leave behind more than just a presence; we leave behind inspiration, encouragement, and a shared vision for success. Let's make each journey count and continue to build a thriving, connected, and motivated team. #RetailLeadership #TeamAppreciation #Inspiration #LeadershipInAction #NykaaRetail #RetailExcellence #BeautyRetail #CustomerFirst #NykaaTeam #RetailInnovation #StoreExperience #RetailSuccess #TeamNykaa #CustomerSatisfaction #RetailJourney #InstoreExperience #RetailLeadership #NykaaCulture #BeautyShopping #CustomerDelight #RetailStrategy #StoreOperations #RetailCommunity #NykaaFamily #RetailGrowth #StoreManagers #RetailTraining #CustomerEngagement #NykaaExperience #RetailGoals #BeautyIndustry #NykaaLife #RetailTrends #CustomerCare

I get asked alot of times on what made me successful in running my businesses. My answer was simple. Rule #1: Take care of your people. If you take care of your people, your people will take care of you! Rule #2: Take care of your customers. If you take care of your customers, your customers will take care of you!! It's not rocket science! But so many people and companies get caught up in projects or the numbers and sometimes forget about these two critical things. If you always focus on these 2 things, everything else will fall into place. I promise! 😉 Because if you take care of your people then you build a culture where your people love to come to work at. Where they view each other as family. Where it is a TEAM TEAM TEAM mentality. Which the customer experience is the recipient of getting a positive more wonderful experience. Because they see people who truly care about them and all pitching in to take care of them. Plus, this leads to people wanting to join this "team" and be a part of this winning family oriented culture. I can testify to this as well as many of my past associates or customers. I am not saying that we were perfect. No. But we strove for perfection. And we had very little to no turnover. Extremely high promotions from within the program. Many who went from part-timers to full-timers to supervisors to upper management. And I have had a handful that became store managers (mostly women). Over the last 10 years, while many businesses struggled to hire, we were blessed to always have a strong base and a waiting list of hires. Typically only replacing my part-timers from high school and/or college after they finished school and went away. Hiring was never an issue. Thus, culture matters! And at the same time, I was also very blessed by God to also have successful year after year in sales. A result of taking care of our people! Anyone who knows me knows those are my 2 biggest passions. Because I firmly believe in being an advocate for my people and my customers, always! 😉