Remote Work’s Post

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gtuMkJ-e #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gtuMkJ-e #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

Why You Need a Virtual Customer Service Representative Let’s face it—keeping up with customer inquiries while running your business can be overwhelming. That’s where a Virtual Customer Service Representative (VA CSR) comes in. They handle the day-to-day customer interactions, so you can focus on growing your business. A VA CSR works remotely, They’re skilled at resolving issues, answering questions, and keeping your customers happy, plus, they’re flexible, meaning your business can offer support when your customers need it most. Hiring a Virtual Customer Service Representative is more than just outsourcing—it’s about creating a better experience for your customers while giving yourself the time and freedom to focus on what really matters.

#hiring *Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD*, Berlin, *Germany*, €60/hr, fulltime #opentowork #jobs #jobseekers #careers €60/hr #Berlinjobs #Berlinjobs #ITCommunications *Apply*: https://lnkd.in/gSfU9_TH In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a lack of product knowledge. This not only frustrates customers but also stifles the growth and satisfaction of support agents.At Trilogy, we've reimagined customer support with the power of AI. Managing over 100 unique enterprise software products, we leverage advanced AI tools to streamline troubleshooting and enhance problem-solving capabilities. Our AI-driven approach not only helps diagnose issues faster but also provides intelligent insights and solutions, making our support team exceptionally efficient and effective. Our AI-powered chatbot crushes most tickets, so only the most complicated customer issues will be escalated to you.The issues you face in this role will be challenging and diverse, requiring solutions that may involve configuration, database adjustments, or even code-level fixes. This is not a role for those who prefer to stick to familiar routines or spend months mastering a single product. We seek self-starters who can quickly adapt, troubleshoot efficiently, and continuously learn on the job. If you are someone who gets frustrated by rigid processes or needs extensive hand-holding, this is not the right fit for you.You will be a crucial part of the Trilogy Support team, directly contributing to our reputation for exceptional customer service. This position offers a unique opportunity to advance your career rapidly by developing deep technical expertise across a wide array of products. If you are ready to embrace a challenging yet rewarding role where you can make a significant impact, we encourage you to apply.What you will be doingAI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI systemAI Training and Improvement: Review AI-generated solutions and provide detailed feedback and participate in AI model fine-tuning sessionsCutting-Edge AI Integration: Prototype and test new AI tools and methodologiesWhat you will NOT be doingTaking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive)Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this roleKey ResponsibilitiesIntegrate t

#hiring *Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD*, Dortmund, *Germany*, €60/hr, fulltime #opentowork #jobs #jobseekers #careers €60/hr #Dortmundjobs #Nordrhein-Westfalenjobs #ITCommunications *Apply*: https://lnkd.in/ghJ-zVRq In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a lack of product knowledge. This not only frustrates customers but also stifles the growth and satisfaction of support agents.At Trilogy, we've reimagined customer support with the power of AI. Managing over 100 unique enterprise software products, we leverage advanced AI tools to streamline troubleshooting and enhance problem-solving capabilities. Our AI-driven approach not only helps diagnose issues faster but also provides intelligent insights and solutions, making our support team exceptionally efficient and effective. Our AI-powered chatbot crushes most tickets, so only the most complicated customer issues will be escalated to you.The issues you face in this role will be challenging and diverse, requiring solutions that may involve configuration, database adjustments, or even code-level fixes. This is not a role for those who prefer to stick to familiar routines or spend months mastering a single product. We seek self-starters who can quickly adapt, troubleshoot efficiently, and continuously learn on the job. If you are someone who gets frustrated by rigid processes or needs extensive hand-holding, this is not the right fit for you.You will be a crucial part of the Trilogy Support team, directly contributing to our reputation for exceptional customer service. This position offers a unique opportunity to advance your career rapidly by developing deep technical expertise across a wide array of products. If you are ready to embrace a challenging yet rewarding role where you can make a significant impact, we encourage you to apply.What you will be doingAI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI systemAI Training and Improvement: Review AI-generated solutions and provide detailed feedback and participate in AI model fine-tuning sessionsCutting-Edge AI Integration: Prototype and test new AI tools and methodologiesWhat you will NOT be doingTaking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive)Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this rol

Are you looking to hire top-tier customer service representatives? Zendesk's latest blog post provides essential tips and tricks for finding the best talent. Click the link to learn more: https://snip.ly/9l9lxl #CustomerService #HiringTips #Recruitment #HelpFlow #HelpFlowShares

Are you looking to hire top-tier customer service representatives? Zendesk's latest blog post provides essential tips and tricks for finding the best talent. Click the link to learn more: https://snip.ly/9l9lxl #CustomerService #HiringTips #Recruitment #HelpFlow #HelpFlowShares

#hiring *Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD*, Bremen, *Germany*, €60/hr, fulltime #opentowork #jobs #jobseekers #careers €60/hr #Bremenjobs #Bremenjobs #ITCommunications *Apply*: https://lnkd.in/gzHrUTkH In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a lack of product knowledge. This not only frustrates customers but also stifles the growth and satisfaction of support agents.At Trilogy, we've reimagined customer support with the power of AI. Managing over 100 unique enterprise software products, we leverage advanced AI tools to streamline troubleshooting and enhance problem-solving capabilities. Our AI-driven approach not only helps diagnose issues faster but also provides intelligent insights and solutions, making our support team exceptionally efficient and effective. Our AI-powered chatbot crushes most tickets, so only the most complicated customer issues will be escalated to you.The issues you face in this role will be challenging and diverse, requiring solutions that may involve configuration, database adjustments, or even code-level fixes. This is not a role for those who prefer to stick to familiar routines or spend months mastering a single product. We seek self-starters who can quickly adapt, troubleshoot efficiently, and continuously learn on the job. If you are someone who gets frustrated by rigid processes or needs extensive hand-holding, this is not the right fit for you.You will be a crucial part of the Trilogy Support team, directly contributing to our reputation for exceptional customer service. This position offers a unique opportunity to advance your career rapidly by developing deep technical expertise across a wide array of products. If you are ready to embrace a challenging yet rewarding role where you can make a significant impact, we encourage you to apply.What you will be doingAI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the gap by improving the AI systemAI Training and Improvement: Review AI-generated solutions and provide detailed feedback and participate in AI model fine-tuning sessionsCutting-Edge AI Integration: Prototype and test new AI tools and methodologiesWhat you will NOT be doingTaking two whole months to get up to speed; you will be expected to ramp up one several products within the first month (we are aware this is aggressive)Relying on your managers for help; if you are not adept at unblocking yourself, you will likely struggle in this roleKey ResponsibilitiesIntegrate t

#hiring Production Agent, Atlanta, United States, fulltime #opentowork #jobs #jobseekers #careers #Atlantajobs #Georgiajobs Apply: https://lnkd.in/gjQKUgDN Overview:Role Purpose:The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.DoSupport process by managing transactions as per required quality standardsFielding all incoming help requests from clients via telephone and/or emails in a courteous mannerDocument all pertinent end user identification information, including name, department, contact information and nature of problem or issueUpdate own availability in the RAVE system to ensure productivity of the processRecord, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutionsFollow standard processes and procedures to resolve all client queriesResolve client queries as per the SLA's defined in the contractAccess and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clientsIdentify and learn appropriate product details to facilitate better client interaction and troubleshootingDocument and analyze call logs to spot most occurring trends to prevent future problemsMaintain and update self-help documents for customers to speed up resolution timeIdentify red flags and escalate serious client issues to Team leader in cases of untimely resolutionEnsure all product information and disclosures are given to clients before and after the call/email requestsAvoids legal challenges by complying with service agreementsDeliver excellent customer service through effective diagnosis and troubleshooting of client queriesProvide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutionsAssist clients with navigating around product menus and facilitate better understanding of product featuresTroubleshoot all client queries in a user-friendly, courteous and professional mannerMaintain logs and records of all customer queries as per the standard procedures and guidelinesAccurately process and record all incoming call and email using the designated tracking softwareOffer alternative solutions to clients

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gmWCh7ew #CustomerService #Communicationskills #AttentionToDetail #Empathymapping