Digital transformation is NOT the path to CX leadership that most believe.
Often, the CX leader is defined less by the highest volume of good interactions, than by remarkable excellence on a few, rare, highly impactful ones.
Large public companies are at a distinct disadvantage to customer-owned (often large) companies, or to privately controlled niche players. What's the implication for the big public company players? Are they doomed to mediocrity? (You probably know my answer.)
Join me, NPS Prism founder Jason Barro, and my colleague Max Lafortune on January 24, when we dig into the types of insights you can get from exploring the highest quality, most comprehensive, and most reliable CX benchmarks on the planet.
Join us: https://lnkd.in/gTsc_CNB
#cx #netpromoterscore #benchmarks #banking #creditcards #airlines #wealthmanagement #autodealers #automobiles #customercentricity
📣 2023 NPS Benchmarks Revealed 📣
Due to the popularity of our inaugural U.S. Benchmarks Report, we've committed to refreshing it on a semi-annual basis. We invite you to join us as we name the new CX leaders across 10+ industries. Jason Barro, Rob Markey, and Max Lafortune will reveal new trends and help you answer questions such as:
✅ What's a good NPS score for my industry?
✅ What's considered good in other industries?
✅ How does NPS measurement guide CX strategy?
Register now - https://lnkd.in/gTsc_CNB
#CX #customerexperience #customerdata #NPS
Head of Multiple Employer Solutions - Voya Financial | Advisory and Non-Profit Board Director
3moLots of great women leaders in this pic. Well done!