VXI Global Solutions’ Post

Ready to optimize your CX strategy for sustainable growth? Check out our latest eBook, "Reset & Reaccelerate: Tech’s Guide to Sustainable CX Growth." With tech spend on the rise and companies focusing on efficiency and GenAI, now is the perfect time to streamline your customer experience (CX) strategy and approach. What you’ll learn: ● Address common CX challenges as you scale. ● Optimize your contact center tech stack. ● Equip your team for greater efficiency. ● Enhance service convenience with purpose-driven AI and automation. Don’t miss out on nine actionable strategies to turn economic challenges into CX efficiency gains. Get ahead of the curve and prepare for the next wave of growth! https://bit.ly/4bggGeC #TechTransformation #GenAI #CustomerGrowth #ContactCenter #Innovation #TechAdvancements #EbookDownload #VXI #VXIGlobalSolutions

The success of a product is deeply rooted in its design. But what happens when the design language fails to resonate with the customer's language? It leads to a gap that can cause confusion, frustration, and, ultimately, a loss of engagement. Great design is about simplicity and transcending complexity. The essentialist approach uncovers the true essence of things, lifting them to new heights. Our Design workshop on 'Essential customer experience' will offer insights into customer centricity, innovation driving customer satisfaction and business growth, and the integration of AI to streamline workflows. Join Dheeraj Pandey and Michael Machado in exploring a world where customer-centricity, a product-first approach, and AI-native thinking are seen through the lens of essentialism: https://dvrv.ai/3PC1Aru #LessbutBetter #DevRev #AgentOS #OfflineWorkshop

Respond to transformation at speed. Be proactive, not reactive. Download the CX Trends 2024 eBook. 

CX is rising to meet the everchanging customer need. These CX trends can help you do just that! 

Surpass customer expectations and safeguard your bottom line by futureproofing your contact centre. The eBook has some great insights. 

The reshaping technology landscape is an opportunity to innovate. Don’t miss it. Read this eBook. 

Your competitors are seizing the advantage of transforming to meet CX trends. Are you? This eBook is worth the read. 

Transforming Customer Experience with Strategic Alignment At AIOrdinate, we know that creating memorable customer experiences requires more than just meeting expectations—it’s about strategically aligning technology, people, and processes. Here’s how we’re helping businesses take their customer service to the next level: 🔹 Customer-Centric Thinking: Shifting focus from internal processes to understanding what truly matters to your customers and addressing their needs with precision. 🔹 Digitized Workflows: Streamlining operations through automation and digitization to enhance efficiency and ensure smooth, consistent customer interactions. 🔹 Scalable Technology Infrastructure: Future-proofing your business with technology solutions that not only meet today’s demands but can scale effortlessly as your business grows. 🔹 Enabling Teams and Partners: Empowering employees and vendors with AI-driven tools and insights, ensuring they are well-equipped to deliver exceptional service at every customer touchpoint. 🔹 Cross-Department Collaboration: Encouraging seamless communication between departments, aligning teams toward common goals for a unified and cohesive customer journey. 🔹 Data-Driven Decision Making: Utilizing data analytics to drive smarter, faster decisions—allowing businesses to stay agile and customer-focused in a dynamic environment. These key components work together to enhance the customer experience, ensuring businesses remain agile, scalable, and always customer-focused. AIOrdinate is dedicated to helping businesses implement these strategies, transforming operations and driving growth through customer-centric solutions. Let's chat if you have AI on your mind: https://lnkd.in/gXwrDrQF #AIOrdinate #CustomerExperience #DigitalTransformation #ScalableTechnology #DataDriven #BusinessGrowth #AIInnovation #Leadership .

📰 News: 📰 --The Human Element in CXM: Balancing Automation with Personal Touch 🌟-- Hey folks! When it comes to Customer Experience Management -CXM-, it's all about finding the sweet spot between automation and the personal touch. 🚀 Creating a remarkable and unforgettable customer experience means leveraging cutting-edge tech while keeping that human element alive. Here’s why a customer-centric approach is your golden ticket: - 73% of consumers say that friendly customer service is what makes them fall in love with a brand. 💖 - Companies using AI in CXM saw a 40% increase in customer satisfaction. 🤖 - Automated systems can handle up to 70% of customer interactions, freeing up your team for more complex issues. 🛠️ - Businesses focusing on customer-centric strategies are 60% more profitable than those who don't. 💸 - Companies that excel in CX boost referrals by up to 80%. 📈 Balancing automation with the human touch isn't just smart; it’s essential. While AI and data can optimize workflows and improve efficiency, genuine human interaction builds trust and loyalty that machines can't replicate. Got thoughts on blending tech and empathy to enhance customer experiences? Drop a comment below! And hey, don't forget to follow us at AnniQ for more insights on creating a customer-centric business culture. 🌟 -CustomerExperience -CXM -BusinessGrowth -AI -CustomerCentric -TechAndTouch #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Hospitality #Consulting #Strategy #Innovation #Business #ArtificialIntelligence #CEO #Founder #AnniQ https://lnkd.in/eZ3BNjpd

New insights from Glance highlight a significant shift in the digital customer experience. From 2020 to 2024, Guided CX™ sessions grew by an impressive 175%, with key industries leading the way: 💸 Financial Services: 500% surge 🏥 Healthcare: 248% rise “Over the past few years, we’ve seen a remarkable shift in how enterprises approach customer experience. The significant growth in Guided CX usage, particularly in financial services and healthcare, reflects a broader recognition that human-centered digital interactions are essential for building lasting customer relationships,” said Thomas Martin, CEO, Glance. As businesses continue to refine their CX strategies, Glance remains at the forefront, blending AI and human interaction to drive loyalty and personalized experiences. Learn more here: https://lnkd.in/gK8ZbKaV #CustomerExperience #GuidedCX  #DigitalTransformation