Waldorf Astoria Monarch Beach Resort & Club’s Post

I've had the privilege of working for and with some of the top hotel brands in the world. 🌎 When I meet with a new client or perhaps people outside of the industry about what I do - the same question is always asked, "How do you actually increase service scores?" This is a big question! And honestly, the answer is simple - or at least the process is simple. There is nothing you can buy, give away, or say that would automatically increase scores in perpetuity. Danny Meyer wrote in his book - one of my top reads of all time - Setting The Table, about the power and need of setting and establishing standards. Without them, he writes, "just give away the keys to the restaurant." 🧂 If you want to improve service scores, the answer lies in your standards. When standards are clearly defined, well distributed, and effectively trained - service scores will be a well-earned result. 🤩 Simply put - if you want to increase your scores- focus on your standards.🎤 #hospitality #standards #service #quality #restaurants #spa #hotel #qualitycontrol #luxury #leadership

Consistency and Innovation is the success for any restaurant.

I have always believed, to the core of my being, that being unreasonble for the right reasons, especially in the hospitality industry is being inclusive. It is having the remarkable power to give our customers, regardless of status (VIP/ VVIP), nationality, cultural background, or ethnicity, an experience that is more than what they expect. In the words of Will Guidara, renowned American restaurateur and author of Unreasonable Hospitality, "The secret to hospitality is being present and taking what you do seriously without taking yourself too seriously." --- this I believe must be the core of every hospitality professional. #unreasonablehospitality #hospitality #culture #leadership

Explore in our recent newsletter how boutique hotels without F&B outlets can elevate culinary offerings for their guests!💡

How wonderful to be shortlisted in TWO categories in the 2025 Conde Nast awards for Excellence!! If you love Grantley (and how could you not?) voting is so quick and easy by clicking the link

A hot dog? 🌭 Yes, that’s right—a hot dog! That’s what it took for restaurateur Will Guidara to dazzle some visiting clients who were fine dining at his four-star, award-winning restaurant, Eleven Madison Park, in New York City. According to the hospitality mogul, his success was the result of dedication, hard work, and attentive listening to his customers. He penned the concept of ‘Unreasonable Hospitality’, a philosophy based on transforming ordinary transactions into extraordinary experiences. He highlights 3 key points for achieving success when serving people: 1. Be present. Care about what you are doing. Listen to what people are saying and not saying. 2. Take what you do seriously, without taking yourself too seriously. 3. Give people a sense of genuine belonging: ‘One size fits one’. Don’t treat people like a commodity. According to Will, we live in a service economy. This means that making good products is just not enough. He goes beyond to say that it’s not the cost of the gesture that matters; it’s how it makes people feel. #hospitalityindustry #customerservice #valuecreation #branding #success #restaurants

In my last post, I told only 7 sub-sectors under the Industry of Hospitality. Today I want to talk about more sub-sectors of this industry. Many sectors are more in demand for hospitality. Which are 1. Lodging industry 2. Bed and breakfast 3. Transportation services 4. Cruise 5. Restaurant 6. Hotel Manager 7. Recreation 8. Hotel 9. Restaurant 10. MANAGEMENT 11. Restaurant management 12. Resort 13. Casino 14. Spa and wellness 15. Business events 16. Event management 17. Apartment Hotel 18. Catering 19. Pub 20. Cafe #hospitality #industry

❗I might get a lot of flack for this but here goes... We need to get our priorities straight in the hospitality industry. The companies that put their focus on their people first have thriving cultures. The companies that don't have a revolving door of staff. Who shares my perspective? #restaurants #peoplefirst #hospitality

I am starting to see hoteliers think differently about F&B But there is one problem, And I am on a mission to help. Hoteliers and restauranteurs think differently and you can tell. This is why a restaurant in a hotel And a restaurant on the high street is so different. See why 👇🏼 💭 Hoteliers Have rooms as a safety net for profit Dilute concepts to satisfy ‘brand standards’ Create spaces that are functional  Play global playlists 💭 Restauranteurs Need to make a profit to survive Continually innovate to stay ahead of the curve Create spaces that elevate the brand Create and update playlists that enhance the concept So, When you look at the offer in your hotel, Do you want to be… A hotelier doing restaurants? Or A restauranteur creating great dining experiences? If you prefer the latter, We are currently working with hoteliers to follow this exact mindset Let’s connect and elevate your F&B together Find me at Scot Turner MIH, reach out and let’s talk restaurants! #hotels #innovation #thinkdifferently2024  #success #hospitality