At WellDyne, members are at the center of every decision we make. This is why Braulio Rodriguez, IT Product Owner for Member Engagement, knew we needed clear insight into member interactions with our customer care center. With innovative technology, our AI-powered virtual assistant, Rosa, was equipped to solve this and so much more. “Rosa provides a ton of insight into the member experience,” Braulio says. “We analyze member interactions and use the data to enhance our caller experience.” Members want quick resolution and Rosa delivers with a 6x lower handle time for self-service calls.
Twana Jordan
3mo
Well done!
Vice President of Member Experience and Consumer Strategy at OptumRx (formerly CatamaranRx)
3moAmazing strides, Braulio, taking a service vision and making it real for patients. Well done!!!