City of West Palm Beach, FL’s Post

🎥🎥Best video of the summer so far - so worth watching. James Timpson is a brilliant CEO, has built a great business where culture matters and knows why treating people well and valuing them leads to business success. He is also passionate about a cause and cares about making an impact. A brilliant speech as the new Minister for Prisons, Parole and Probation. He talks about Trust and kindness being vital traits of leadership. I couldn’t agree more. Fantastic to see great entrepreneurs with great values and vision in politics. A refreshing change. Made my day James! #entrepreneurs #growthmindset #empatheticleadership #inclusiveculture

This is wonderful. Lessons for anyone in any kind of leadership role, regardless of politics. An excellent appointment and one in which we must all surely have some hope for eventual impact and improvement. Would highly recommend his book ‘The Happy Index: Lessons in upside down management’ if you have not already read it. #leadershiplessons #leadingwithkindness #thehappyindex

Everybody deserves an opportunity to rehabilitate..a sense of purpose is achieved through work which aids in the prevention of re-offending. What an excellent leader who speaks from experience and is an advocate for second chances..and is head of a solution focused, empathetic company. Excited for the times ahead “Approximately 10% of our workforce is made up of people who have criminal convictions. We believe in giving people a second chance. We don't judge people on what they have done in the past, preferring instead to focus on what they can do in the future.” (The Timpson Foundation) We at Primus Consulting Services CIC (PCS) Consulting Services and Digital Twin Skills Academy CIC are firm believer’s in rehabilitation. Dr Bola Abisogun OBE (Hon DUniv, Hon MBA) Alex Lubbock Peter Rimmer IJ Samuel Department for Work and Pensions (DWP) Ministry of Justice UK #rehabilitation #Second chances #Solutionfocussed #Hiddentalentpool #Youngpeople #50+ #Newbeginnings

A minister with first hand experience of how rehabilitation can work.

Can’t help but listen to this and reflect on how Timpson Group were the highest rated in our latest Customer Satisfaction Index at the Institute of Customer Service - so much of what he says at the outset is true of what we saw in our research into consistent top performers over recent years. If you care for people, they will care back. And customers will feel the difference. So much of what companies aspire to in terms of customer satisfaction is dependent on their own people. Get the employee experience right. Listen to them, not just your customers. Your people speak both languages - your corporate speak, and the real language of customers. No company will succeed without giving their people a supportive and good place to work where they feel valued. You can’t fake it - you need to actually commit to it. And customers can tell. (In our recent research, when we asked about the impact of reputation, the top reasons that customers will trust you or take their business elsewhere, depends on how you treat people, not just customers, but your own people too.) Had a great chat with the customer care leaders at Persimmon Homes today on this topic - and they get it. I hope more companies wake up to this. Good luck to James Timpson!

Would you leave your leadership role in a successful business to be a force for change in the House of Lords? James has been a great leader throughout his career with Timpson Group. 💥 He's grown the footprint of retail shops, which is a great achievement given the typical trend and state of many town centres across the UK. 💥 He has embraced giving people a second chance and has recruited ex-offenders directly from prisons - ex-offenders make up over 15% of current Timpson's employees. 💥 He has embraced kindness as a mantra in his approach to leading the business, and has recently released a best selling book - The Happy Index: Lessons in Upside Down Management - sharing his insights and approach to help influence a more purposeful and supporting leadership style in business. 🔥 Below is his opening speech in the UK House of Lords... 🤯 He has left the family business to lead positive change in the prison system in the UK. To take his learnings and successes from business, and help to improve society in a new space. What a leap of faith! Would you leave your role as a business leader to help improve an area of society outside of the business world? #modernleadership #purposedriven #changemaker

So worth the listen as to what we say to someone and how we say it. It could make all the difference in the world. https://lnkd.in/eSTkNbht

Is your manufactured housing community falling apart? Are you struggling to balance resident happiness with long-term infrastructure upgrades, especially with a tight budget? The story of Sunset Meadows offers a roadmap for MHC owners. From worn-out signage to crumbling infrastructure, this park was facing a crisis. But with strategic thinking and resident engagement, they found a way to improve morale AND tackle essential repairs. In this video, we break down their story and present a framework to help you: Assess your MHC's financial health and resident needs Prioritize repairs based on long-term impact and resident morale Find creative solutions and communicate openly with residents https://lnkd.in/ecFhqjed

Each year, September 30 marks the National Day for Truth and Reconciliation. The day honours the children who never returned home and Survivors of residential schools, as well as their families and communities. Public commemoration of the tragic and painful history and ongoing impacts of residential schools is a vital component of the reconciliation process. Today we listen, learn, and reflect: https://lnkd.in/gHrRzxkc