A huge congratulations to the TELUS team for been honored as a recipient of the prestigious 2024 CIO Awards Canada for their achievement with SPOC Copilot. SPOC Copilot which is powered by Fuel iX, an advanced AI engine, has revolutionized the tech support experience at TELUS. By accelerating the resolution of technical issues, enabling self-service for team members, and significantly reducing costs and time, this innovative tool has transformed the company's tech support experience. Congratulations to the entire team on this well-deserved recognition!
Earlier this year, we launched the SPOC Copilot, a new AI-powered IT help desk tool that has revolutionized our team’s tech support experience. With GenAI at its core, it delivers quicker, more accurate and intuitive responses to questions, without the hassle of lengthy wait times. In just a few months, the SPOC Copilot has already helped answer over 65,000 queries, but it’s especially humbling to be recognized and awarded the prestigious CIO 2024 award from IDC Canada! 🏆 As AI technology advances at lightning speed, our commitment remains steadfast: to develop and integrate it responsibly and ethically for the benefit of our team members, our customers and communities. #AI #GenAI #technology #award
