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It’s absolutely a career. No reason why a tech couldn’t make a good wage and have the opportunity to have some “house accounts” they manage for commission. I had a couple of technicians where the client didn’t want to talk to me (ops manager) they wanted to talk to that technician. They trusted them, spent the most time with them, and already had their phone number. There’s so many ways to structure a package for a tech where they have the most amazing career doing what they want and your company benefits from happy clients. There isn’t a Huge step from technician to PM as far as being able to manage some accounts. You can “gamify” this industry, the careers, and even your business if you want. There’s no rules. Make the clients happy. Make your people happy. Maybe yourself happy. That’s the dish you’re trying to make, you can use whatever recipe you want.
Is being a Restoration technician a job or a career? What it is and what it should be might be different answers. This question has me getting eaten alive inside and and am wanting to fix it.
