Have you heard of our customer success package? The projects don't end when we deliver the gold modules - an ongoing plan to update modules and apply feedback is critical. Learn more about our customer success package in the below video.

🌱 Business growth isn’t always about gaining new customers—sometimes, it’s about keeping the ones you already have happy. How? Use tools like HubSpot’s Customer Success workspace to be proactive! Our latest blog unpacks the value of customer success and how HubSpot’s Customer Success Workspace helps you stay ahead of churn. Get the tools and tips you need to build lasting relationships. 👉 Curious to know more? Dive into the full blog and start mastering customer success! https://hubs.ly/Q02RF20S0

What’s the secret to customer success? It’s all about the people.  Kudos to the Quantum Metric Customer Success team which was recently recognized within a Forrester case study! Our Customer Success teams bring a blend of passion, tailored support, and value-driven milestones aligned to each customer’s digital journey. For us, it’s not just about retention—it’s about driving growth and building lasting partnerships.

Introducing the Customer Success Strategy Triangle! 👇 In Customer Success, a solid strategy is everything That’s why I’m excited to share a simple yet powerful framework The Customer Success Strategy Triangle It’s built on three key elements: ▶ Goal Setting ▶ Execution ▶ Review By mastering these, you can drive satisfaction and build strong, lasting customer relationships How do you incorporate these pillars into your strategy? Let’s discuss! 

Learn what customer success means to PayNearMe from Dennis G. Esguerra, MBA, SSGB, VP of Customer Success. Watch now ⬇️

Let our banners do the talking. Speak to your customer success manager to find out more ✨

Why do tech companies need to prioritize customer success? Our Customer Success Manager, Jamie Poholko, explains: "If your product doesn’t have or isn’t providing value to the customer, there’s no reason for you to be there. That’s a critical piece. The objective of a customer success manager is to make sure the customer is always seeing value from your offering – whether it’s hardware or software. The basis of success is building bridges, connecting with people, and understanding how the product is providing value." To learn more about Jamie’s outlook, check out the full article here: https://bit.ly/4509mAQ More behind-the-scenes perspectives from our team are on the way, so stay tuned!

Are you aligning your customer success operations with your company's long-term vision? 🌟 Too often, Customer Success teams are razor-focused on immediate metrics—NPS scores, churn rates, and upsell opportunities. While these are crucial, they can sometimes cause us to lose sight of the broader organizational goals. By integrating Customer Success strategies with overarching company objectives, you create a unified approach that aligns every department towards the same mission. This not only enhances collaboration but also ensures that every interaction with a customer is driven by a shared purpose. How do you align your customer success efforts with your company's vision? Share your insights below! 👇

I love this analogy Wendy uses with her CSM teams as Primary Care Physicians! This is a great way to move from a “CSM as support, enablement or data analyst” (vitally important “specialist” roles, just not CSM) orientation to a “CSM focused on delivering customer outcomes.” I’ve seen that as companies grow and evolve to have more specialist roles available (Support, Professional Services, Customer Enablement), this shift can be a challenge because many CSMs enjoy doing the specialist work themselves - they’re usually great at it - and they’re nervous that if they stop doing it, they’ll be perceived as less valuable by their customers. Wendy’s analogy is a great way for CSMs to position their unique role: they understand their cusotmer’s goals better than anyone else at their firm, pattern match between similar customers, and understand exactly how to scope interactions with specialists to make sure customers achieve value faster & repeatedly with their software. Scoping the CSM role this way inherently shifts from reactive to proactive.

Check out my latest interview with Kenny Austin Parasoft’s Chief Customer Officer as he discusses what customer success means at Parasoft and how his team works tirelessly to support our customers helping them to reach their test automation and quality goals.