💼 The HR team at Hoag Health System, a leading not-for-profit healthcare network with 9,000 employees across three hospitals, 15 urgent care centers, and nine wellness centers, was struggling with an outdated employee service system. 📧 A few years ago, the team was still using a shared Microsoft Outlook inbox — which was cumbersome, time-consuming, and prone to errors. ⚡ Fast forward to today: After implementing Zendesk Suite and integrating an AI agent, Hoag has seen faster resolution times, a boost in satisfaction scores, and easier access to support for employees: https://zdsk.co/4hfDbUy ⏳ “Employees now have access to tools they never had before,” says HR Manager Tiffanie D. “We’ve given back the gift of time, allowing us to tackle bigger projects and focus on more complex issues."
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