About
Take mobile customer support to the next level with messaging through text (SMS/MMS), rich communication services (RCS), and mobile and desktop webchat while continuing support for voice.
The UJET Mobile SDK offers a cloud and mobile-native, in-app customer support software experience that is perfect for digital natives and more.
Actionable customer data allows companies to customize and improve the support experience through purchase history, support data, and more. Create customized support channels with data intelligence, highly engaged and efficient agent interactions, and continuously optimize the popular support channels for all types of customers.
This product is intended for
- Contact Center Manager
- Customer Experience Manager
- Director Customer Experience
- Customer Service Support Manager
- Contact Center Supervisor
- Vice President Customer Experience
- Customer Success Manager
- Contact Center Agent
- Customer Success Engineer
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UJET – Modern CX for the Smartphone Era
Take mobile customer support to the next level with messaging through text (SMS/MMS), rich communication services (RCS), and mobile and desktop webchat while continuing support for voice. The UJET Mobile SDK offers a cloud and mobile-native, in-app customer support software experience that is perfect for digital natives and more. Create customized support channels with data intelligence, highly engaged and efficient agent interactions, and continue to optimize the popular support channels.
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UJET Mobile SDK for iOS and Android
The UJET Mobile SDK supports Android and iOS operating systems. Companies can offer support to large customer segments using a wide selection of devices. The Mobile SDK supports iOS 9.0 and above and Android 4.4 and above.
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Customers
Mobile devices give customers communication channel convenience. Companies can’t offer one, single support channel and consider that adequate. As customer demographics transition to digital natives, offering popular channels increases brand equity. Support with the UJET Mobile SDK reinforces company positioning by integrating a native experience throughout the app experience. Give customers a positive customer experience by offering voice, IVR, and messaging natively in-app.
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Agents
Mobile device diagnostics, media sharing, and concurrent communication options give agents the ability to offer high-quality and efficient customer experience. Native in-app support with channel options builds brand loyalty. Smartphones come packed with many features that agents can benefit from.
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Supervisor
Customer satisfaction results from positive support experiences. Customer support through a branded in-app call or mobile web conversation should work identically. Mobile devices can collect valuable customer data like device type segmentation, which operating system customers are on, and app usage information to improve support efficiency. Collected data during support conversations can improve agent training, give product teams actionable data, and create strategies for different demographics.
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