Creating a Blockchain position.

This is a position that I would like to see in Alabama and apply to and that I am going to have to build it as the are no positions like this in my own state. My question is: Why isn’t this position available now and why am I the one to create it?

Technical Customer Support Technician

"Fictional Blockchain Company" is a new IT Support newcomer in providing support for decentralized apps. With FBC, you own your own data and maintain your privacy, security, and freedom. FBC is fully open sourced with projects for all types of systems and a public use corporation. Learn more here ___ :

FBC, LLC. is looking for a highly proactive and communicative technician to support a growing base of clients. This role is for problem solvers who enjoy building positive interactions and understand the crucial importance of support as a critical path to our growth. As a Technical Customer Support Technician, you will support a growing base of clients, discover commonly found client obstacles, and help to inform app improvements. The FBC ecosystem comprises both highly technical and non-technical clients of decentralized apps, and over "x" number of accredited and qualified investors. Enabling clients of the FBC ecosystem is a priority for the whole FBC team.

You will:

- Assist FBC clients in on-boarding and facilitate positive experiences across an enthusiastic audience.

- Proactively address support requests via an internal and / or external forums in social media, our Discord server, and CMS platforms.

- Escalate repeat issues to our developmental team and contribute to a product feedback loop.

- Build out processes to automate response as much as possible.

Qualifications:

- 2+ years technical experience. You have excellent communication and follow-up skills. Established interest in the clients’ experience in the Blockchain space. Computer Science, Information Technology, or a developmental background preferred.

Skills:

- Experience supporting users through complex product launches, upgrade, and adaptations.

- Familiarity with one or more customer support portals, macros, and a record of automating processes when possible.

- Excellent verbal and written communication skills.

Qualities and Traits:

- Passion for building the new Internet for decentralized apps.

- Strong problem solving skills.

- Positive client first attitude.

- Proactive solution provider.

We get a lot of applicants from out of state, and even though we can be a remote company and this can be a remote position, we highly prefer and encourage you to be local in the Metro Birmingham-Hoover area. We have, historically, hired people from our non-profit incubator, the Alabama Blockchain Coalition, and its mission of educating the citizens of Alabama on the power of Blockchain technology. We hope you explore our Green (Link), Blue (Link), and White (Link) papers, website (link), [Github,] and our Discord server prior to submitting your professional profile(s).