Customer Contact Week (formerly Call Center Week) is the world's largest event for CX, Contact Center, Customer Service professionals.
External link for Customer Contact Week
Customer Contact Week reposted this
With the CMP Research Prism, buyer’s remorse can be avoided and ideal customer outcomes can be achieved.📈 In his latest contribution to Forbes, •Shep Hyken details CMP Research’s brand new CX technology assessment framework used to evaluate an investment in technology, and walks through the evaluation criteria and questions you need to ask to make a good decision about your next tech investment. Click the link below to read the full article.
Balancing human and AI contact center agents ⚖️ Shelly Griessel, Vice President of Customer Support at JetBlue, shared some insights from her team's successful AI agent deployment at #CCWNashville this year in this piece from CX Today. Click this link to read more: https://lnkd.in/eSTpbpw5 #CCWNashville #TechatWork #Tech #CustomerContact #CustomerContactWeek #CustomerExperience #CustomerJourney #Event #Nashville #JetBlue #AI #CXToday
Customer Contact Week reposted this
At events like Customer Contact Week, the most valuable insights don't only come from keynotes or demos, but from spontaneous conversation with CX leaders sharing how they've transformed their operations. In case you weren't able to make it, Charlie Mitchell and CX Today narrowed down their learnings from #CCWNashville into five pieces of advice for contact center leaders, touching on everything from channel to workforce management in the article below.
What a time we had at #CCWNashville this year 👏 Comment below what you're hoping to see again next year 👀 #CCWNashville #TechatWork #Tech #CustomerContact #CustomerContactWeek #CustomerExperience #CustomerJourney #Event #Nashville
Halloween vibes from Customer Contact Week! 👻 Last week’s #CCWNashville was a treat-wishing everyone a festive holiday! #CustomerContactWeek #CustomerContact #CX #CustomerExperience #CustomerJourney #Nashville #Halloween #Spooky #Scary
On the heels of #CCWNashville, it’s time to get ready for… #CCWOrlando! And that’s not all folks. We’re offering BOGO passes until 11/15, so get them while you can! Click the link below to register today! https://lnkd.in/gZajnuXi #CustomerContactWeek #CustomerContact #CustomerService #CustomerExperience #CX #Event #Orlando #AI
Customer Contact Week reposted this
As we wrap up the #CXOExchange in Orlando today, we want to extend a heartfelt thank you to our wonderful attendees for showing up ready to share, learn, and have the conversations that drive CX excellence. It’s truly been a fantastic few days full of industry experts going beyond the buzzwords into actionable insights. Safe travels home everyone! We hope to see you at the next one ✈️ - The CMP Exchange Team 👏One more round of applause for our amazing speakers👏 Dave Gise Deepak Agarwal Diane Acevedo Dr. Tonya E. Barkley, DBA, MBA, Lieutenant Colonel (Retired) Catie H. James Glover Marisa Claire Smith Rasheeda James, MAOL Sasha Fard, MBA, CCXP Traci (Daniel) Lamm (she/her)
We couldn’t think of a better way to kick off day 3 of the #CXOExchange 😊💞
Day 3 at #CXOExchange starts with Sandy Ko Fonseca’s CCWomen breakfast and keynote panel featuring Diane Acevedo of gabbwireless and Catie H. of Chewy sharing how to Lead with Trust. As always, a great highlight and wonderful community.
Customer Contact Week reposted this
How do you deliver efficient #custserv without being dismissive? How do you make the #cx personalized and proactive without being creepy and overbearing? These were the questions Marisa Claire Smith and Pamela Fusting answered during today’s insightful #CXOExchange panel. So many great words of wisdom on listening to customers and designing experiences, communication, and tech interfaces FOR them! CMP Exchange Series
📢 Shout out to the incredible Day 1 Speakers at the #CXOExchange! Dave Gise, SVP, Head of Hospitality & Amenities, RXR James Glover, VP of Customer Experience, CHEP Catie H., VP of FC Operations, Chewy Deepak Agarwal, Director, ORx IT Operations, Optum Diane Acevedo, SVP of Operations & CX, gabbwireless CMP Exchange Series #CXLeader
Magical night under the Orlando sky 🌤️ As day one of the Exchange wraps up, we’re buzzing with the insights and ideas shared 💡 From groundbreaking tech solutions to actionable strategies that can elevate teams and transform workplaces, today’s sessions equipped us with tools to create truly frictionless, personalized, predictive, and proactive experiences 📝 We capped off the day with delicious food, great company, and a vibrant atmosphere that made for the perfect space to unwind and connect ⚡ Here’s to the power of community, learning, and a memorable start to what’s shaping up to be an inspiring Exchange! CMP Exchange Series Customer Contact Week Customer Management Practice