Customer Success Events

I had a great time at the Customer Success Festival in Boston last week! 🎉 It was a great opportunity to learn from industry leaders and collaborate with peers on the challenges we are facing. A bonus: seeing my colleagues Liani Beatriz Bolaños and Hayley DeLuca in person as well as making new connections! Thank you to the Customer Success Collective and our host Rob Zambito for a great event!

👉 Highlights from yesterday's Customer Experience & Support Summit San Francisco. 🇺🇸 🧠🗣️ Featuring Mark Anderson, Kshama Swamy, Valerie Focke, Romeo Leon, Julie Mullins, Monish Prem, Italo Nava, Erin Lindheim, Jenny K., Matt Frank, Neelu Shaikh, Mollie Holland, Marty Kausas, and Deon Nicholas. Results? 📝 → New takeaways to implement at your own desk. → New connections to build your career pipeline. → New energy to become the best CX, CS and Customer Support star you can be. Big thanks to all our incredible speakers, our summit sponsors Cinchy, Forethought, Pylon, and DevRev, and you - the attendees. 👏 Keep tagging us in all your awesome snaps, & let us know if you can spot yourself below. 📸👇 Want to get in on the action? You'll find us all around the globe in 2024 and 2025. 🇦🇺 Customer Success Festival Sydney, November 6 & 7 🇺🇸 Customer Success Festival Chicago, November 13 & 14 🇬🇧 Chief Customer Officer Summit London, December 4 🇬🇧 Customer Success Festival London, December 4 & 5 🇺🇸 Customer Success Summit Washington, January 30 Find out more: https://lnkd.in/eJntmVF7

Hello Sydney Customer Success Network! The countdown is on — just 30 days until the CS Festival hits town! Have you secured your tickets yet? I’m thrilled to announce that I’ll be sharing the stage with industry experts Gabrielle Dracopoulos CXAC (cert) MBA, Matt Doughty, and Kaitlyn Brown. We’ll dive deep into customer journey mapping, covering key topics such as: - How to Identify crucial touchpoints - Eliminating friction to enhance the customer journey - Elevating the overall customer experience through effective journey mapping Don't delay and join us on November 6 & 7. Check out the full agenda below and see who else will be joining us 👇 Plus, I have an exclusive 20% discount code for my network—send me a DM if you’d like to use it. Looking forward to seeing you there! 👋 #customersuccess #CSFestival #customersuccesscollective

I’m incredibly excited to announce that my keynote presentation “Navigating uncharted waters - A first-time customer success leader's journey ” from Customer Success Collective Festival Amsterdam 2024 has been selected as one of the highest-rated speaker sessions from 2024!! My session features alongside the top 10 sessions of 2024 in the Virtual Customer Success Collective Summit, rated against over 300 of the @customer success collective’s value-driven sessions, and will be coming to a screen near you on October 24. Transform your CS strategy and propel your team to new heights with insights from fellow industry specialists and thought leaders like Jenelle Friday, Alex Turkovic & Fred Tsai Topics to help you cultivate success 🌹 Planting the Right Seeds: Learn from industry leaders on how they’ve laid the foundation for exceptional customer success. 🍼 Nurturing Your Bud: Gain strategies to reduce churn, boost revenue, and enhance customer engagement.  💙 Sustaining the Bloom: Explore how to scale human-touch processes with AI and automation for sustained success. Join me and my fellow speakers to forge connections with pioneers in the field, elevate your strategy, and unlock the secrets to crafting unforgettable customer experiences that drive growth and loyalty! Secure your free pass now for exclusive access to our top-rated sessions from 2024, plus all recordings available On Demand after the event. Let’s grow together and make 2024 the year your Customer Success team truly blossoms!  https://lnkd.in/e84W_A52 #CustomerSuccess #CSS2024 #BudToBloom #CustomerExperience #Growth #Innovation #Leadership

Our powerhouse headliners 🤩 We have an unbelievable lineup of industry-leading speakers at Customer Success Festival Chicago. Just think of all the things you could learn from… 🌟 Jen Galvan, Senior Director, Customer Success, Box 🌟 Jaime Moquin, Senior Vice President, Customer Success, Element451 🌟 Fiona Gill, Former VP of Customer Success & Professional Services, Anaplan 🌟 Usman Nasir, VP, Customer Success | Manufacturing, Automotive, Energy & Utilities, Salesforce 🌟 Brittany Busch, MS, Director Customer Success, MikMak And many more CS leaders. Take a brochure for more info: https://lnkd.in/edjbErmW #customersuccess #customersuccesscollective #chicago

Customer Success Festival Sydney is right around the corner... On November 6 & 7, 100+ of Australia's finest CS talent will gather in Sydney for two days of unmissable L&D moments, networking, and to tackle their biggest pain points for 2025. Don't miss your chance to join them, and speakers from IBM, Slack, Adobe, and many others. Take a brochure: https://lnkd.in/efG5iN47

Don’t miss out on your chance to skyrocket your customer success career with insights from the biggest names in the business 🚀 Register your place today👇

I’m truly honoured to share that my keynote presentation “The ingredients for customer success magic” from Customer Success Festival Las Vegas 2024 has been selected as one of the ✨ highest-rated speaker sessions✨ from 2024!! My session features alongside the top 10 sessions of 2024 in the Virtual Customer Success Summit, rated against over 300 of the customer success collective’s value-driven sessions, and will be coming to a screen near you on October 24 📺 Transform your CS strategy and propel your team to new heights with insights from fellow industry specialists and thought leaders like @Stijin Smet, @Luke Ferrel & @Nickolai Chowdhury Topics to help you cultivate success 🌱 Planting the Right Seeds: Learn from industry leaders on how they’ve laid the foundation for exceptional customer success. 🌦️ Nurturing Your Bud: Gain strategies to reduce churn, boost revenue, and enhance customer engagement. 🌻 Sustaining the Bloom: Explore how to scale human-touch processes with AI and automation for sustained success. Join me and my fellow speakers to forge connections with pioneers in the field, elevate your strategy, and unlock the secrets to crafting unforgettable customer experiences that drive growth and loyalty! 🎟 Secure your free pass now for exclusive access to our top-rated sessions from 2024, plus all recordings available On Demand after the event. Let’s grow together and make 2024 the year your Customer Success team truly blossoms! 🔗 https://lnkd.in/em8rv8Ai #CustomerSuccess #CSS2024 #BudToBloom #CustomerExperience #Growth #Innovation #Leadership

Last "speaking" event of the year! My keynote, "Navigating Uncharted Waters - A First-Time Customer Success Leader's Journey" from Customer Success Festival Amsterdam 2024, has been picked as one of the ✨highest-rated sessions✨ of 2024!! 🎉😭 That’s right—out of over 300 value-packed sessions from the Customer Success Collective, my session landed in the top 10!! 😱 And guess what? It’s going to be featured at the Virtual Customer Success Summit by Customer Success Collective on October 24! 📺 In this session, we're diving DEEP into the challenges and triumphs of stepping into CS leadership for the first time—and how you can crush it too! 🙌 You’ll get strategies, stories, and golden insights from thought leaders like Jenelle Friday, Alex Turkovic & Fred Tsai! Here’s what you’re going to LOVE: 🌱 Planting the Right Seeds: Learn how industry pros lay the foundation for standout CS success. 🌦️ Nurturing Your Bud: Churn reduction? Boosting revenue? Yes, please! Let’s elevate customer engagement. 🌻 Sustaining the Bloom: Scaling those human-touch processes with AI? Absolutely! Automation is your new bestie for long-term growth. This event is ALL about connecting with the best in the game, leveling up your strategy, and crafting unforgettable customer experiences that drive serious loyalty! 🚀💪 🎟 Get your free pass NOW to be part of the top-rated sessions from 2024 and access all recordings On Demand after the event. You do NOT want to miss this!! Thank you Customer Success Collective & Sofia Ribeiro-Long for this opportunity Let’s make 2024 the year your Customer Success team blooms! 🌸✨ 🔗 https://lnkd.in/e84W_A52 #CustomerSuccess #CSS2024 #BudToBloom #CustomerExperience #Growth #Innovation #Leadership