Frost & Sullivan Events

If you know, you know 🥇 The Frost Olympics are a staple of the Customer Contact MindXchange! Teams compete for the gold (and bragging rights) through a number of different games that get more entertaining every year. Sit back and watch the fun, or join a team! We can't wait. Have you ever participated in the infamous Frost Olympics? Customer Contact West takes place October 20-23 in Tucson, and Customer Contact East will be back in Ft. Lauderdale next April. Learn more here: https://frost.ly/av1 #FrostCC #CustomerContact #CCW #CX #CustomerExperience #ContactCenter

Many leaders worry their organizations lack the foundation to effectively implement advanced capabilities and fall behind the #AI curve. This session hosted by Stephen L., Vice President of Customer Experience, Discover Financial Services and Sean Minter, Founder and Chief Executive Officer, AmplifAI, will explore a strategic approach to AI investment, from prerequisites like data unification, to partnering with providers who make AI work within your unique environments, to maximizing tomorrow’s AI. We are almost there - register for Customer Contact West today!  https://frost.ly/as5 #FrostCC #CX #AIinvestments #CustomerContactWest #CCW

There are just 2 weeks remaining until your customer contact peers will meet at Customer Contact West in Tucson, AZ! Are you registered to join them October 20-23? Click here for more info👉 https://frost.ly/apf #FrostCC #CustomerContactWest #CCW #CX

In a few weeks at #CustomerContactWest, Michael Wireko, Vice President, Care, Grubhub, will review how Grubhub created a metric to quantify the value it was providing to the business, how Care worked with Product to build a tool to help utilize real time data in contact handling and how Grubhub uses Care data as a feedback loop for insights. You don't want to miss this. Join us October 20 - 23 --> https://frost.ly/ara #FrostCC #ProductCX #CX #CustomerExperience #CustomerCare #GrubhubCX #DatawithImpact #CXData

Walt Disney said it best, many, many years ago – “we can ill afford to rest on our laurels, even pause in retrospect. . . .” In today’s ever-changing environments, our organizational culture must be clearly defined and cemented into the minds and on the hearts of all team members / employees, in order to retain top-tier talent, maintain productivity and drive revenue & growth. We can't wait for more from this session led by Kevin Gober, MBA, Senior Director, Arena Talent Experience, Miami HEAT, on how to create a culture that reinforces employee engagement, alignment, and a genuinely caring environment. Only at #CCW - Customer Contact West - this October 20-23 in Tucson, AZ! Register now 👉 https://frost.ly/ar6 #Culture #EmployeeEngagement #EmployeeCulture #WorkCulture #FrostCC #CX #CustomerExperience

It’s one thing for the organization to have a #CX vision, it’s another to bring it to fruition. Drawing from his experiences, Michael Pace, Vice President, Global Member Services and Operations, Virgin Pulse, will demonstrate how to leverage the “Cathedral Strategy” to build multiple award-winning service environments in various industries. Join to hear from Michael and so many more at #CustomerContactWest October 20-23. Sign up today --> https://frost.ly/aq7 #FrostCC #CCW #CXvision #CustomerExperience #CustomerContact

The countdown continues! 🌟 We’re just 3 weeks away from this incredible opportunity to connect, learn, and innovate at Customer Contact West in Tucson, AZ! On October 20-23, industry leaders and experts will gather to share insights, strategies, and best practices in customer engagement. Let’s blaze the trail for the future of customer contact together. Register here👉 https://frost.ly/apf #FrostCC #CustomerContactWest #CCW #CX

Don't miss this month's edition of the #CustomerEngagement newsletter! In this issue: - Q & A with CK Kerley, Keynoter, Futurist & Instructor – Rutgers Business School by Patricia Jacoby, Senior Content Strategist, Frost & Sullivan - Delighting Clients is Stupid by Scott Campbell, Senior Vice President, Chief Client Experience & Corporate Communications Officer, American National - Crowdsourcing Tactical Solutions to Top Customer Contact Challenges as moderated by thought leaders from MuckRack, Tennessee Dept. of Human Services and Marriott International Discover insights here 👉 https://frost.ly/apg

No, #AI won't make your coffee or do your taxes…yet. Cut through the AI hype and discover how to leverage AI Knowledge Management for faster resolution. Samantha Middlebrook, Vice President of Product Strategy & Marketing, Upland Software, will lead us in a discussion of practical strategies to integrate AI without disrupting your established KM systems, ensuring a smooth and value-driven evolution. Register for Customer Contact West today: https://frost.ly/aoi #FrostCC #CCW #CustomerContactWest #FrostandSullivan #CustomerContact #CX #CustomerExperience #AIinCX #KM

This interactive discussion hosted by Ian Tempro, Chief Operating Officer, IA Solutions, rethinks the integration of technology and human touch in your omnichannel strategies, identifying the critical role top-performing agents play in driving satisfaction, retention, and revenue. It offers innovative approaches to leverage these agents’ strengths effectively. Our collaboration zones capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issue at hand. Customer Contact West is October 20-23 in Tucson. You don't want to miss it: https://frost.ly/anf #FrostCC #CustomerContactWest #CCW #Omnichannel #CXAgents #CallCenter #CustomerContact #CX