What information is shown on the display panel of the unit?

Here's the list of details shown on the display panel:

• Modes

• Saregama mode: Name of music station and the currently playing song
• Bluetooth mode: Paired to Bluetooth device
• USB mode: Folder name & Song name
• Aux IN mode: the panel shows ‘AUX In’
• FM/AM mode: Frequency of the FM / AM channel
• Karaoke Mode: No display

• Icons

• Battery indicator
• Wi-Fi – Wi-Fi connected indicator in Saregama mode
• Heart – Song marked as favourite in Saregama mode

• App connected in Saregama mode – Playing from App & Song Name

What happens if I press the reset button?

Reset button will set the unit to default factory settings. In this case, the following will be lost

• Paired Bluetooth devices
• Favourites under Saregama & Karaoke mode
• Wi-Fi passwords under Saregama mode

How do I pair my mobile phone via Bluetooth to Saregama Carvaan Karaoke?

To pair your mobile phone to Carvaan Karaoke, follow the steps below:

• Press the Bluetooth mode button on the Carvaan Karaoke unit
• On your mobile phone, turn on Bluetooth. Select ‘Saregama Carvaan Karaoke' from the list of available Bluetooth devices
• Your mobile phone will now get paired automatically with Carvaan Karaoke

Once your mobile phone is paired, the display panel on Carvaan Karaoke will show 'BT Device Paired'.

Note: At any given time, you can pair only one device with Carvaan Karaoke

I have connected my mobile phone and Saregama Carvaan Karaoke unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan Karaoke unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan Karaoke to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan Karaoke.

How do I listen to songs stored on my pen drive on Saregama Carvaan Karaoke?

To play songs from your pen drive on Carvaan Karaoke, follow the steps below:

• Plug your pen drive into the USB port on the back panel of Carvaan Karaoke
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left/ right

Please note:

• Carvaan Karaoke supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan Karaoke. You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan Karaoke. However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan Karaoke unit has a weak FM signal, there is a possibility that you may face interruption in FM output.

To improve reception, you can insert that external antenna that comes along with Carvaan Karaoke into the Aux In port on back panel of Carvaan Karaoke.

We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan Karaoke?

To listen to an FM channel, follow the steps below:

• Press the FM/AM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, follow the steps below:

• If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice
• The first available AM channel will automatically start playing
• To switch to another AM channel, turn the station selector left/right or press the < > buttons

Please describe the functionality of the Saregama Carvaan Karaoke remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Note: The remote cannot be used to power on/ off Carvaan Karaoke.

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Carvaan Karaoke remote.

Is there any warranty on the accessories – remote, charger & Antenna?

There is no warranty on the remote, charger & Antenna.

I have misplaced/ lost the remote / charger. What should I do?

If you have misplaced/lost the remote/charger, please contact our customer care to order another remote/charger.

How do I know if my Saregama Carvaan Karaoke unit is compatible with the Saregama Carvaan app?

All the Carvaan Karaoke units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual of the unit.

Alternatively, if your Carvaan Karaoke unit comes with an external antenna and an Aux In port at the back panel of Carvaan Karaoke unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan app compatible units. Can I use the same app to control both the units?

The same app will work for both the units. To switch between units, follow the steps below:

• Open the app
• Choose Listen on Carvaan
• Open the Left hand side menu
• Select ‘Choose a carvaan’
• Choose your preferred Carvaan device from the list
• The app will now connect to selected device and you can control the same

Note: both your Carvaan units need to be app compatible

I was playing music through the app on the unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan Karaoke unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan Karaoke?

Here are the dimensions approx.: (W) 28.9 cm x (H) 22.6 cm x (D) 8.4 cm

What is the weight of Saregama Carvaan Karaoke?

The standalone weight of the Carvaan Karaoke unit is approximately 2.3 kgs.

What is the power of the speakers?

The Carvaan Karaoke consists of 2 speakers having a capacity of 5 Watt each.

Does Saregama Carvaan Karaoke have a slot for a micro USB card?

There is no Micro SD slot on Carvaan Karaoke.

What is the battery and adaptor specification?

Carvaan Karaoke has a rechargeable Li-Ion battery with a capacity of 4000 mAh. Adaptor rating is 9V, 2A.

How do I charge Saregama Carvaan Karaoke?

Carvaan Karaoke comes along with a proprietary wall charger. Plug the adaptor into a power socket and the other end to the back panel of Carvaan unit. It takes 2-3 hours to charge Carvaan Karaoke completely. While the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn green when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play-out time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan Karaoke.

Note: You can use Carvaan Karaoke whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan Karaoke.

I purchased Saregama Carvaan Karaoke online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan Karaoke.

My Saregama Carvaan Karaoke is not functioning properly. Where do I get it repaired?

Our service centres are available across select cities in India.

If you are in a city where we have a service centre, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service centre is not available in your city, you will need to take your Carvaan Karaoke to the nearest city which has our service centre.

If your Carvaan Karaoke is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

I am trying to Gift Saregama Carvaan Karaoke from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan Karaoke can be gifted to residents of India only saregama.com

What is the maximum number of Carvaan Karaoke units I can gift?

There is no upper limit on the number of Carvaan Karaoke units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan Karaoke?

If you are based in India, you can pay via Paytm wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan Karaoke. How do I track the status of my order?

To check the status of your order, go to Carvaan Karaoke > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan Karaoke. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan Karaoke > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song.

Alternatively, you can download the Saregama Carvaan Karaoke app, connect the app and the Carvaan Karaoke unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan Karaoke?

You can create your own playlists under Saregama mode using the Saregama Carvaan App.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and Paytm) from which the payment of your Carvaan Karaoke was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third-party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama’s control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll-free number 18001027799. A service agent will come to your doorstep (if within serviceable area, else you can drop and pick the product from the specified service centre) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll-free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Replacement Policy?

The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service centre. However, such cases need to be reported within 10 days from the date of receipt of the product.to report such a case, call on 08879020195. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced.

Dead on arrival doesn’t apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• If the customer has registered a return request for the product
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different colour
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

How do I activate warranty on Saregama Carvaan Karaoke?

To activate warranty, SMS the serial no. printed on your Carvaan Karaoke. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan Karaoke?

Carvaan Karaoke comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for up to 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan Karaoke but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan Karaoke. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

In case, the order was placed online on any website where Carvaan Karaoke is listed (any marketplace), please present the bill received on email. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

My friend gifted Saregama Carvaan Karaoke to me. I don’t have an invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

Do I need to carry Saregama Carvaan Karaoke to the service centre?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service centre.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Carvaan 2.0 Gold is being charged. This light is automatically turns green when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan 2.0 Gold?

To pair your mobile phone to Carvaan 2.0 Gold, follow the steps below:

• Press the Bluetooth mode button on the Carvaan 2.0 Gold unit
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Carvaan 2.0 Gold

Once your mobile phone is paired, the display panel on Carvaan 2.0 Gold will show 'BT Device Paired'.

Please note:

At any given time, you can pair only one device with Carvaan 2.0 Gold

I have connected my mobile phone and Saregama Carvaan 2.0 Gold unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan 2.0 Gold unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan 2.0 Gold to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan 2.0 Gold.

How do I listen to songs stored on my pen drive on Saregama Carvaan 2.0 Gold?

To play songs from your pen drive on Carvaan 2.0 Gold, fh3low the steps below:

• Plug your pen drive into the USB port on the back panel of Carvaan 2.0 Gold
• Press the USB mode button
• The first available song will start playing automatically
• To move across fh3ders on your pen drive, turn the station selector left/ right

Please note:

• Carvaan 2.0 Gold supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan 2.0 Gold. You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan 2.0 Gold. However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan 2.0 Gold unit has a weak FM signal, there is a possibility that you may face interruption in FM output.

To improve reception, you can insert that external antenna that comes along with Carvaan 2.0 Gold into the Aux In port on back panel of Carvaan 2.0 Gold.

We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan 2.0 Gold?

To listen to an FM channel, fh3low the steps below:

• Press the FM/AM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, fh3low the steps below:

• If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice
• The first available AM channel will automatically start playing
• To switch to another AM channel, turn the station selector left/right or press the < > buttons

Does Saregama Carvaan 2.0 Gold come with a remote?

Yes. Carvaan 2.0 Gold comes with a remote.

Please describe the functionality of the Saregama Carvaan 2.0 Gold remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control:: to increase/ decrease volume

Can I power on Saregama Carvaan 2.0 Gold from the remote?

No. the remote does not allow you to power on/ off Carvaan 2.0 Gold.

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Carvaan 2.0 Gold remote.

Does the remote come in different ch3ours?

No. The remote comes only in one ch3our.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

Is there any warranty on the external antenna?

No. there is no warranty on the external antenna.

How do I get the Saregama Carvaan app?

Use one of the options below for help with downloading the app:

• Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan’ app to download the app.
• Click for a direct link to the app on your app store

o Google Play store

o Apple App store

How do I connect the Saregama Carvaan app and the Saregama Carvaan 2.0 Gold

You can connect the app and the Carvaan 2.0 Gold unit by following the steps below:

• On Carvaan 2.0 Gold unit
• Turn on the unit
• Press Saregama Mode button
• On Mobile Phone
• Turn on the Bluetooth of your mobile phone
• Download Saregama Carvaan app
• Open the App
• Choose Play on Carvaan
• Go to the ‘Bluetooth Settings’ tab on your app & press ‘Carvaan app’
• The Saregama Carvaan app and the Carvaan 2.0 Gold unit are connected

Can I buy only a remote?

Yes. You need to buy the remote for only Carvaan 2.0 Gold.

To buy the remote you buy from www.saregama.com

You can purchase the remote for 150 per unit. Shipping charge of Rs 100 will be levied separately.

I tried to connect my Carvaan and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?

Your Carvaan may not be compatible with the app and hence, you are unable to connect the Carvaan unit and the Saregama Carvaan app.

How do I know if my Saregama Carvaan 2.0 Gold unit is compatible with the Saregama Carvaan app?

All the Carvaan 2.0 Gold units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

Alternatively, if your Carvaan 2.0 Gold unit comes with an external antenna and an Aux In port at the back panel of Carvaan 2.0 Gold unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan 2.0 Gold units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

• Open the app
• Go to Bluetooth setting under the left hand side menu
• Choose the Carvaan 2.0 Gold unit you want to playout songs on and press ‘Carvaan 2.0 Gold’
• Song playout begins

Note: both your Carvaan 2.0 Gold units need to be app compatible

I was playing music through the Saregama Carvaan app on the Saregama Carvaan 2.0 Gold unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan 2.0 Gold unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan 2.0 Gold?

Here are the dimensions approx: (W) 28.9 cm x (H) 22.6 cm x (D) 8.4 cm

What is the weight of Saregama Carvaan 2.0 Gold?

The standalone weight of the Saregama Carvaan 2.0 Gold unit is approximately 1.9 kgs.

What is the power of the speakers?

The power of Carvaan 2.0 Gold speakers is 10 Watt.

Does Saregama Carvaan 2.0 Gold have a slot for a micro USB card?

There is no Micro SD slot on Carvaan 2.0 Gold.

What is the battery and adaptor specification?

Carvaan 2.0 Gold has a rechargeable Li-Ion battery with a capacity of 4400 mAh. Adaptor rating is 9V, 1A.

How do I charge Saregama Carvaan 2.0 Gold?

Carvaan 2.0 Gold comes along with a wall charger. Plug the adaptor into a power socket. Connect the other end of the cable to the charging port on the back panel of Carvaan 2.0 Gold. Turn on the switch and Carvaan 2.0 Gold will start charging.

It takes 2-3 hours to charge Carvaan 2.0 Gold completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan 2.0 Gold.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Carvaan 2.0 Gold.

Please note, you cannot use Carvaan 2.0 Gold to charge any other device like a mobile phone/ tablet.

Can I use Saregama Carvaan 2.0 Gold whilst it is being charged?

You can use Carvaan 2.0 Gold whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

• 6-month warranty on all parts of the Carvaan 2.0 Gold. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan 2.0 Gold.

I purchased Saregama Carvaan 2.0 Gold online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan 2.0 Gold.

Is the warranty applicable only in India?

Yes. The warranty on Carvaan 2.0 Gold is applicable only in India.

My Saregama Carvaan 2.0 Gold is not functioning properly. Where do I get it repaired?

Our service centers are available across select cities in India.

If you are in a city where we have a service center, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resh3ve the issue. You can also email us on feedback@saregama.com

If our service center is not available in your city, you will need to take your Carvaan 2.0 Gold to the nearest city which has our service center.

If your Carvaan 2.0 Gold is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

How many songs are pre-loaded on Saregama Carvaan 2.0 Gold?

Carvaan 2.0 Gold is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 50 stations dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha etc. For a full list of all stations, visit www.saregama.com/carvaan/gold/wifi/hindi/songlist

What is Specials category and what are the stations included?

Carvaan 2.0 Gold comprises 30+ specially curated theme and mood based stations like Romance, Sad, Happy, Ghazal, Songs with dialogues, Kapoors, Mangeshkars and many more.

How many Geetmala stations are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all stations available in this category, www.saregama.com/carvaan/gold/wifi

Which Wi-Fi based stations are available on Carvaan 2.0 Gold?

Carvaan 2.0 Gold offers a number of Wi-Fi based stations across genres like devotional, heath & wellness, lifestyle and many more.

I am trying to Gift Saregama Carvaan 2.0 Gold from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan 2.0 Gold can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan 2.0 Gold units I can gift?

There is no upper limit on the number of Carvaan 2.0 Gold units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan 2.0 Gold?

If you are based in India, you can pay via PayTM wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan 2.0 Gold. How do I track the status of my order?

To check the status of your order, go to Carvaan 2.0 Gold > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan 2.0 Gold. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan 2.0 Gold > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song.

Alternatively, you can download the Saregama Carvaan 2.0 Gold app, connect the app and the Carvaan 2.0 Gold unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan 2.0 Gold?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites.

In case you want to create multiple playlists, you can also do it from the Saregama Carvaan app by following the steps below:

• Download the Saregama Carvaan app from Google Play Store or the App store
• Choose Play on Carvaan
• Sign in to the app
• Enter the serial no. for Carvaan 2.0 Gold
• On Bluetooth Settings screen, tap Carvaan 2.0 Gold
• You can now start creating your own playlists
• Go to ‘Create Playlists’ under My Playlist(s)

Where can I purchase the Saregama Carvaan 2.0 Gold from?

Carvaan 2.0 Gold can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan 2.0 Gold was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's contrh3 and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service agent/ technician will come to your home and check the product for any issues. Our after sales service support is available through 260+ service centers.

Toll Free number: 18001027799

The technician will investigate the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

The home visit will be available for areas which are being covered under Free Home visit facility. Currently there are 260+such locations which are covered under this.

In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and drop the product to the service center and service will be done free of cost

If the product is out of warranty or in absence of warranty card, customer will need to call up the toll free number and arrange for the repair/ service at his own expense.

What is the Replacement Policy?

The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service center. However, such cases need to be reported within 10 days from the date of receipt of the product.to report such a case, call on 18001027799. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced.

Dead on arrival doesn’t apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• If the customer has registered a return request for the product
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different ch3or
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan 2.0 Gold with one of the gift wrapping paper options available. How much does it cost?

There are no additional charges to gift wrap Carvaan 2.0 Gold.

I have ordered for 2 units of Saregama Carvaan 2.0 Gold. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan 2.0 Gold that you have ordered.

I have opted to gift wrap Saregama Carvaan 2.0 Gold that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan 2.0 Gold that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan 2.0 Gold and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another ch3our option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan 2.0 Gold?

To activate warranty, SMS the serial no. printed on your Carvaan 2.0 Gold. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan 2.0 Gold?

Carvaan 2.0 Gold comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan 2.0 Gold but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan 2.0 Gold. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

In case, the order was placed online on any website where Carvaan 2.0 Gold is listed (any market place), please present the bill received on email. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

My friend gifted Saregama Carvaan 2.0 Gold to me. I don’t have an invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

Do I need to carry Saregama Carvaan 2.0 Gold to the service center?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.

How do I connect my Carvaan 2.0 Gold to my Wi-Fi? How to Setup Wi-Fi on my Carvaan 2.0 Gold?

Give a missed call to 76794 76794 and you will receive a You Tube video link explaining the entire process of connecting Carvaan 2.0 with Wi-Fi.

Alternatively you can visit the Saregama Website and watch the demo video there on how to Setup Wi-Fi.

What happens if I press the reset button?

When you press the reset button, Carvaan 2.0 will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and choose the category/ station, you would like to listen to. The songs you have marked as favourites will be removed from the ‘Favourites’ station. Also, any previously stored Wi-Fi network / password will be lost.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Carvaan 2.0 is being charged. This light is automatically turns green when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan 2.0?

To pair your mobile phone to Carvaan 2.0, follow the steps below:

• Press the Bluetooth mode button on the Carvaan 2.0 unit
• On your mobile phone, turn on Bluetooth. Select ‘Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Carvaan 2.0

Once your mobile phone is paired, the display panel on Carvaan 2.0 will show 'BT Device Paired'.

Please note:

At any given time, you can pair only one device with Carvaan 2.0

I have connected my mobile phone and Saregama Carvaan 2.0 unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan 2.0 unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan 2.0 to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan 2.0.

How do I listen to songs stored on my pen drive on Saregama Carvaan 2.0?

To play songs from your pen drive on Carvaan 2.0, follow the steps below:

• Plug your pen drive into the USB port on the back panel of Carvaan 2.0
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left/ right

Please note:

• Carvaan 2.0 supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan 2.0. You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan 2.0. However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan 2.0 unit has a weak FM signal, there is a possibility that you may face interruption in FM output.

To improve reception, you can insert that external antenna that comes along with Carvaan 2.0 into the Aux In port on back panel of Carvaan 2.0.

We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan 2.0?

To listen to an FM channel, follow the steps below:

• Press the FM/AM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, follow the steps below:

• If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice
• The first available AM channel will automatically start playing
• To switch to another AM channel, turn the station selector left/right or press the < > buttons

Does Saregama Carvaan 2.0 come with a remote?

Yes. Carvaan 2.0 comes with a remote.

Please describe the functionality of the Saregama Carvaan 2.0 remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan 2.0 from the remote?

No. the remote does not allow you to power on/ off Carvaan 2.0.

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Carvaan 2.0 remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

Is there any warranty on the external antenna?

No. there is no warranty on the external antenna.

How do I get the Saregama Carvaan app?

Use one of the options below for help with downloading the app:

• Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan’ app to download the app.
• Click for a direct link to the app on your app store

o Google Play store

o Apple App store

How do I connect the Saregama Carvaan app and the Saregama Carvaan 2.0?

You can connect the app and the Carvaan 2.0 unit by following the steps below:

• Open the App

• The Saregama Carvaan app and the Carvaan 2.0 unit are connected

Can I buy only a remote?

Yes. You need to buy the remote for only Carvaan 2.0.

To buy the remote you buy from www.saregama.com/carvaan

You can purchase the remote for 150 per unit. Shipping charge of Rs 100 will be levied separately.

I tried to connect my Carvaan and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?

Your Carvaan may not be compatible with the app and hence, you are unable to connect the Carvaan unit and the Saregama Carvaan app.

How do I know if my Saregama Carvaan 2.0 unit is compatible with the Saregama Carvaan app?

All the Carvaan 2.0 units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

Alternatively, if your Carvaan 2.0 unit comes with an external antenna and an Aux In port at the back panel of Carvaan 2.0 unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan 2.0 units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

Note: both your Carvaan 2.0 units need to be app compatible

I was playing music through the Saregama Carvaan app on the Saregama Carvaan 2.0 unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan 2.0 unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan 2.0?

Here are the dimensions approx: (W) 28.9 cm x (H) 22.6 cm x (D) 8.4 cm

What is the weight of Saregama Carvaan 2.0?

The standalone weight of the Saregama Carvaan 2.0 unit is approximately 1.3 kgs.

What is the power of the speakers?

The power of Carvaan 2.0 speakers is 10 Watt.

Does Saregama Carvaan 2.0 have a slot for a micro USB card?

What is the battery and adaptor specification?

48. How do I charge Saregama Carvaan 2.0?

Carvaan 2.0 comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Carvaan 2.0. Turn on the switch and Carvaan 2.0 will start charging. It takes 2-3 hours to charge Carvaan 2.0 completely. While the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play-out time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan 2.0. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Carvaan 2.0. Please note, you cannot use Carvaan 2.0 to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan 2.0. Is there any other way I can charge the unit?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Carvaan 2.0. Any charger compatible with an Android device can be used to charge the unit.

Can I use Saregama Carvaan 2.0 whilst it is being charged?

You can use Carvaan 2.0 whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan 2.0.

I purchased Saregama Carvaan 2.0 online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan 2.0.

My Saregama Carvaan 2.0 is not functioning properly. Where do I get it repaired?

Our service centers are available across select cities in India.

If you are in a city where we have a service center, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service center is not available in your city, you will need to take your Carvaan 2.0 to the nearest city which has our service center.

If your Carvaan 2.0 is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

How many songs are pre-loaded on Saregama Carvaan 2.0?

Carvaan 2.0 is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 50 stations dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha etc. For a full list of all stations, visit www.saregama.com/carvaan/wifi

What is Specials category and what are the stations included?

Carvaan 2.0 comprises 30+ specially curated theme and mood based stations like Romance, Sad, Happy, Ghazal, Songs with dialogues, Kapoors, Mangeshkars and many more.

How many Geetmala stations are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all stations available in this category, www.saregama.com/carvaan/wifi

Which Wi-Fi based stations are available on Carvaan 2.0?

Carvaan 2.0 offers a number of Wi-Fi based stations across genres like devotional, heath & wellness, lifestyle and many more.

I am trying to Gift Saregama Carvaan 2.0 from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan 2.0 can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan 2.0 units I can gift?

There is no upper limit on the number of Carvaan 2.0 units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan 2.0?

If you are based in India, you can pay via PayTM wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan 2.0. How do I track the status of my order?

To check the status of your order, go to Carvaan 2.0 > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan 2.0. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan 2.0 > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song.

Alternatively, you can download the Saregama Carvaan 2.0 app, connect the app and the Carvaan 2.0 unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan 2.0?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites.

In case you want to create multiple playlists, you can also do it from the Saregama Carvaan app by following the steps below:

• Download the Saregama Carvaan app from Google Play Store or the App store
• Choose Play on Carvaan
• Sign in to the app
• Enter the serial no. for Carvaan 2.0
• On Bluetooth Settings screen, tap Carvaan 2.0
• You can now start creating your own playlists
• Go to ‘Create Playlists’ under My Playlist(s)

Where can I purchase the Saregama Carvaan 2.0 from?

Carvaan 2.0 can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan 2.0 was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The amount will be credited back in the respective account through which the payment has been made within 7-21 working days.

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service agent/ technician will come to your home and check the product for any issues. Our after sales service support is available through 260+ service centers.

Toll Free number: 18001027799

The technician will investigate the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

The home visit will be available for areas which are being covered under Free Home visit facility. Currently there are 260+such locations which are covered under this.

In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and drop the product to the service center and service will be done free of cost

If the product is out of warranty or in absence of warranty card, customer will need to call up the toll free number and arrange for the repair/ service at his own expense.

What is the Replacement Policy?

The product will be replaced only if the issue is found to be irreparable.

What is dead on arrival Policy?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by our service center. However, such cases need to be reported within 10 days from the date of receipt of the product.to report such a case, call on 18001027799. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced.

Dead on arrival doesn’t apply to the following cases:

• If the product has been damaged / tampered/mishandled with by the customer
• If the customer is not able to provide the original invoice
• If the customer has registered a return request for the product
• Loss of any spare part by the customer
• Any other wear and tear caused to the product by the customer

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan 2.0 with one of the gift wrapping paper options available. How much does it cost?

There are no additional charges to gift wrap Carvaan 2.0.

I have ordered for 2 units of Saregama Carvaan 2.0. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan 2.0 that you have ordered.

I have opted to gift wrap Saregama Carvaan 2.0 that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan 2.0 that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan 2.0 and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan 2.0?

To activate warranty, SMS the serial no. printed on your Carvaan 2.0. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan 2.0?

Carvaan 2.0 comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan 2.0 but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan 2.0. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

In case, the order was placed online on any website where Carvaan 2.0 is listed (any market place), please present the bill received on email. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

My friend gifted Saregama Carvaan 2.0 to me. I don’t have an invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

Do I need to carry Saregama Carvaan 2.0 to the service center?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.

What information is shown on the display panel?

Here's the list of details shown on the display panel:

a. Mode indicator

• Saregama mode: the panel shows the name of music station and name of the song that is currently playing
• Bluetooth mode: Bluetooth indicator on the panel will be displayed. In addition, you will also be able to see whether or not your Bluetooth device is currently connected to Carvaan Gold
• USB mode: the panel shows the folder name and song name that is currently playing
• Aux IN mode: the panel shows ‘AUX In’
• FM/AM mode: FM/AM indicator on the panel will be displayed. You will also be able to see the frequency of the FM/AM channel that is currently being played

b. Battery

     o Whenever Carvaan Gold is in use, the battery indicator will always be displayed on the panel

c. Favourites

     o Any song marked as favourite, will be indicated with a ‘Heart icon’ on the display screen

d. App connected

     o If the user is playing songs on Carvaan through the Carvaan Gold app, the display screen will show as ‘Playing from app’ and the song name

What happens if I press the reset button?

When you press the reset button, Carvaan Gold will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and choose the category/ station, you would like to listen to. The songs you have marked as favourites will be removed from the ‘Favourites’ station.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Carvaan Gold is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan Gold?

To pair your mobile phone to Carvaan Gold, follow the steps below:

    o Press the Bluetooth mode button on the Carvaan Gold unit

    o On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices

    o Your mobile phone will now get paired automatically with Carvaan Gold

Once your mobile phone is paired, the display panel on Carvaan Gold will show 'BT Device Paired'.

Please note: At any given time, you can pair only one device with Carvaan Gold

I have connected my mobile phone and Saregama Carvaan Gold unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan Gold unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan Gold to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan Gold.

How do I listen to songs stored on my pen drive on Saregama Carvaan Gold?

To play songs from your pen drive on Carvaan Gold, follow the steps below:

    o Plug your pen drive into the USB port on the back panel of Carvaan Gold

    o Press the USB mode button

    o The first available song will start playing automatically

    o To move across folders on your pen drive, turn the station selector left./ right

    Please note:

    o Carvaan Gold supports pen drive upto USB version 2.0

    o You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan Gold. You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan Gold. However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan Gold unit has a weak FM signal, there is a possibility that you may face interruption in FM output. To improve reception, you can insert that external antenna that comes along with Carvaan Gold into the Aux In port on back panel of Carvaan Gold. We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan Gold?

To listen to an FM channel, follow the steps below:

    o Press the FM/AM mode button

    o The first available FM channel will automatically start playing

    o To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, follow the steps below:

    o If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice

    o The first available AM channel will automatically start playing

    o To switch to another AM channel, turn the station selector left/right or press the < > buttons

Does Saregama Carvaan Gold come with a remote?

Yes. Carvaan Gold comes with a remote.

Please describe the functionality of the Saregama Carvaan Gold remote.

You can use the remote in the following instances:

    o Mode selection: to select your preferred mode

    o Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite

    o Category selection: to select your preferred category when in Saregama mode

    o Manage song playout: to move to the next/ previous song or play/ pause the song

    o Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan Gold from the remote?

No. the remote does not allow you to power on/ off Carvaan Gold.

Which batteries can be used in Saregama Carvaan Gold remote?

A CR2025 battery is used in Carvaan Gold remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, email on feedback@saregama.com or call on 18001727799

Is there any warranty on the external antenna?

No. there is no warranty on the external antenna.

I have bought an additional remote with no favourites button on it. However, it is not working with my Carvaan Gold. Why so?

Your Carvaan Gold maybe the one which supports the app and has an Aux In port. The remote you bought is an older version and hence, not compatible with your Carvaan Gold unit.

How do I get the Saregama Carvaan app?

Use one of the options below for help with downloading the app:

• Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan’ app to download the app.

• Click for a direct link to the app on your app store

     o Google Play store

     o Apple App store

How do I connect the Saregama Carvaan app and the Saregama Carvaan Gold unit?

You can connect the app and the Carvaan Gold unit by following the steps below:

• Power on your Carvaan Gold unit
• Press the Saregama mode button
• Turn on the Bluetooth of your mobile phone and ‘allow new connections’ under the Bluetooth settings on your mobile phone
• On your mobile device, go to the Saregama Carvaan app
• Go to the ‘Bluetooth Settings’ tab on your app and press ‘Carvaan app’
• The Saregama Carvaan app and the Carvaan Gold unit are connected

I tried to connect my Carvaan Gold unit and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?

Your Carvaan may not be compatible with the app and hence, you are unable to connect the Carvaan Gold unit and the Saregama Carvaan app.

I have one Saregama Carvaan Premium / Gold unit and one Saregama Carvaan Gold units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

• Open the app
• Go to Bluetooth setting under the left hand side menu
• Choose the Carvaan Premium / Gold unit you want to playout songs on and press 'Carvaan App'
• Song playout begins

Note: both your Carvaan units need to be app compatible

How do I know if my Saregama Carvaan Gold unit is compatible with the Saregama Carvaan app?

All the Carvaan Gold units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

Alternatively, if your Carvaan unit comes with an external antenna and an Aux In port at the back panel of Carvaan unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan Gold units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

• a. Open the app
• b. Go to Bluetooth setting under the left hand side menu
• c. Choose the Carvaan Gold unit you want to playout songs on and press ‘Carvaan App’
• d. Song playout begins

Note: both your Carvaan Gold units need to be app compatible

I was playing music through the Saregama Carvaan app on the Saregama Carvaan Gold unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan Gold unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan Gold?

Here are the dimensions approx: 28.9 cm (L), 22.6 cm (H), 8.4 Cm (W)

What is the weight of Saregama Carvaan Gold?

The standalone weight of the Saregama Carvaan Gold unit is approximately 1.34 kgs.

What is the power of the speakers?

The power of Carvaan Gold speakers is 10 Watts.

Does Saregama Carvaan Gold have a slot for a micro USB card?

There is no Micro SD slot on Carvaan Gold.

What is the battery and adaptor specification?

Carvaan Gold has a rechargeable Li-Ion battery with a capacity of 4400 mAh. Adaptor rating is 9V, 1A.

How do I charge Saregama Carvaan Gold?

Carvaan Gold comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Carvaan Gold. Turn on the switch and Carvaan Gold will start charging.

It takes 3-4 hours to charge Carvaan Gold completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan Gold.

Please note, you cannot use Carvaan Gold to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan Gold. Is there any other way I can charge the unit?

If you have lost the charger that came along with Carvaan Gold, you can email us on feedback@saregama.comor call us on 18001027799.

Can I use Saregama Carvaan Gold whilst it is being charged?

You can use Carvaan Gold whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan Gold.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Carvaan Gold. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan Gold.

I purchased Saregama Carvaan Gold online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan Gold.

Is the warranty applicable only in India?

Yes. The warranty on Carvaan Gold is applicable only in India.

My Saregama Carvaan Gold is not functioning properly. Where do I get it repaired?

Our service centers are available across select cities in India. If you are in a city where we have a service center, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service center is not available in your city, you will need to take your Carvaan Gold to the nearest city which has our service center. If your Carvaan Gold is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

How many songs are pre-loaded on Saregama Carvaan Gold?

Carvaan Gold is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 65+ stations dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha etc. For a full list of all stations, visit www.saregama.com/Carvaan/carvaanhindi

What is Specials category and what are the stations included?

Carvaan Gold comprises 15+ specially curated theme and mood based stations like Romance, Sad, Happy, Ghazal, Songs with dialogues, Kapoors, Mangeshkars and many more.

How many Geetmala stations are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all stations available in this category, visit www.saregama.com/Carvaan Gold/2018/buynow

I am trying to Gift Saregama Carvaan Gold from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan Gold can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan Gold units I can gift?

There is no upper limit on the number of Carvaan Gold units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan Gold?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan Gold. How do I track the status of my order?

To check the status of your order, go to Carvaan Gold with app > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan Gold. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan Gold with app > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song. You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song. Alternatively, you can download the Saregama Carvaan Gold app, connect the app and the Carvaan Gold unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan Gold?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites. In case you want to create multiple playlists, you can also do it from the ‘Saregama Carvaan ’ app by following the steps below:

      a. Download the ‘Saregama Carvaan ’ app from Google Play Store or the App store

      b. Sign in and go to ‘Create Playlists’ under My Playlist(s)

Where can I purchase the Saregama Carvaan Gold from?

Carvaan Gold can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com. If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan Gold was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan Gold with one of the gift wrapping paper options available. How much does it cost?

You can get your Carvaan Gold gift wrapped totally "Free of Cost"

I have ordered for 2 units of Saregama Carvaan Gold. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan Gold that you have ordered.

I have opted to gift wrap Saregama Carvaan Gold that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan Gold that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan Gold and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan Gold?

To activate warranty, SMS the serial no. printed on your Carvaan Gold. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan Gold?

Carvaan Gold comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan Gold but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan Gold. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan Gold to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry Saregama Carvaan Gold to the service center?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.

What information is shown on the display panel?

Here's the list of details shown on the display panel:

a. Mode indicator

• Saregama mode: the panel shows the name of music station and name of the song that is currently playing
• Bluetooth mode: Bluetooth indicator on the panel will be displayed. In addition, you will also be able to see whether or not your Bluetooth device is currently connected to Carvaan (the premium variant)
• USB mode: the panel shows the folder name and song name that is currently playing
• Aux IN mode: the panel shows ‘AUX In’
• FM/AM mode: FM/AM indicator on the panel will be displayed. You will also be able to see the frequency of the FM/AM channel that is currently being played

b. Battery

     o Whenever Carvaan (the premium variant) is in use, the battery indicator will always be displayed on the panel

c. Favourites

     o Any song marked as favourite, will be indicated with a ‘Heart icon’ on the display screen

d. App connected

     o If the user is playing songs on Carvaan through the Carvaan (the premium variant) app, the display screen will show as ‘Playing from app’ and the song name

What happens if I press the reset button?

When you press the reset button, Carvaan (the premium variant) will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and choose the category/ station, you would like to listen to. The songs you have marked as favourites will be removed from the ‘Favourites’ station.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan (the premium variant).

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Carvaan (the premium variant) is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan (the premium variant)?

To pair your mobile phone to Carvaan (the premium variant), follow the steps below:

    o Press the Bluetooth mode button on the Carvaan (the premium variant) unit

    o On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices

    o Your mobile phone will now get paired automatically with Carvaan (the premium variant)

Once your mobile phone is paired, the display panel on Carvaan (the premium variant) will show 'BT Device Paired'.

Please note: At any given time, you can pair only one device with Carvaan (the premium variant)

I have connected my mobile phone and Saregama Carvaan (the premium variant) unit. However, I am unable to play songs through the Saregama Carvaan app on my unit. Why?

If you have connected your mobile phone and the Carvaan (the premium variant) unit, ensure that you are in Saregama mode and not Bluetooth mode to play songs via the app on your unit.

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan (the premium variant) to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Carvaan (the premium variant).

How do I listen to songs stored on my pen drive on Saregama Carvaan (the premium variant)?

To play songs from your pen drive on Carvaan (the premium variant), follow the steps below:

    o Plug your pen drive into the USB port on the back panel of Carvaan (the premium variant)

    o Press the USB mode button

    o The first available song will start playing automatically

    o To move across folders on your pen drive, turn the station selector left./ right

    Please note:

    o Carvaan (the premium variant) supports pen drive upto USB version 2.0

    o You cannot play songs from external hard drives, mobile phones, laptops etc. on Carvaan (the premium variant). You can only play songs from pen drives with a storage capacity upto 64 GB

I am tuned into FM/AM mode on Saregama Carvaan (the premium variant). However, the reception of the signal is not too great. What should I do?

External FM reception depends on the strength of the signal in your area. If the location or area where you have kept the Carvaan (the premium variant) unit has a weak FM signal, there is a possibility that you may face interruption in FM output. To improve reception, you can insert that external antenna that comes along with Carvaan (the premium variant) into the Aux In port on back panel of Carvaan (the premium variant). We recommend that you do not put the unit on charge while listening to FM/AM as it will interrupt the signal.

How do I set FM/AM channels on Saregama Carvaan (the premium variant)?

To listen to an FM channel, follow the steps below:

    o Press the FM/AM mode button

    o The first available FM channel will automatically start playing

    o To switch to another FM channel, turn the station selector left/right or press the < > buttons

To listen to an AM channel, follow the steps below:

    o If in FM mode, press FM/AM button again to start AM. If in any other mode press FM/AM button twice

    o The first available AM channel will automatically start playing

    o To switch to another AM channel, turn the station selector left/right or press the < > buttons

Does Saregama Carvaan (the premium variant) come with a remote?

Yes. Carvaan (the premium variant) comes with a remote.

Please describe the functionality of the Saregama Carvaan (the premium variant) remote.

You can use the remote in the following instances:

    o Mode selection: to select your preferred mode

    o Mark as favourite: to mark any song under Saregama mode as favourite or unmark the song as favourite

    o Category selection: to select your preferred category when in Saregama mode

    o Manage song playout: to move to the next/ previous song or play/ pause the song

    o Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan (the premium variant) from the remote?

No. the remote does not allow you to power on/ off Carvaan (the premium variant).

Which batteries can be used in Saregama Carvaan (the premium variant) remote?

A CR2025 battery is used in Carvaan (the premium variant) remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, email on feedback@saregama.com or call on 18001727799

Is there any warranty on the external antenna?

No. there is no warranty on the external antenna.

I have bought an additional remote with no favourites button on it. However, it is not working with my Carvaan (the premium variant). Why so?

Your Carvaan (the premium variant) maybe the one which supports the app and has an Aux In port. The remote you bought is an older version and hence, not compatible with your Carvaan (the premium variant) unit.

How do I get the Saregama Carvaan app?

Use one of the options below for help with downloading the app:

• Go to Google Play store/ Apple App store and search for the ‘Saregama Carvaan’ app to download the app.

• Click for a direct link to the app on your app store

     o Google Play store

     o Apple App store

How do I connect the Saregama Carvaan app and the Saregama Carvaan (the premium variant) unit?

You can connect the app and the Carvaan (the premium variant) unit by following the steps below:

• Power on your Carvaan (the premium variant) unit
• Press the Saregama mode button
• Turn on the Bluetooth of your mobile phone and ‘allow new connections’ under the Bluetooth settings on your mobile phone
• On your mobile device, go to the Saregama Carvaan app
• Go to the ‘Bluetooth Settings’ tab on your app and press ‘Carvaan app’
• The Saregama Carvaan app and the Carvaan (the premium variant) unit are connected

I tried to connect my Carvaan (the premium variant) unit and the Saregama Carvaan app on my phone. However, I am unable to connect. Why?

Your Carvaan may not be compatible with the app and hence, you are unable to connect the Carvaan (the premium variant) unit and the Saregama Carvaan app.

I have one Saregama Carvaan Premium unit and one Saregama Carvaan Gold units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

• Open the app
• Go to Bluetooth setting under the left hand side menu
• Choose the Carvaan Premium / Gold unit you want to playout songs on and press 'Carvaan App'
• Song playout begins

Note: both your Carvaan units need to be app compatible

How do I know if my Saregama Carvaan (the premium variant) unit is compatible with the Saregama Carvaan app?

All the Carvaan (the premium variant) units which are compatible with the Saregama Carvaan app, have mentioned so on the packaging of the unit and the manual that comes along with the unit.

Alternatively, if your Carvaan unit comes with an external antenna and an Aux In port at the back panel of Carvaan unit, the unit is compatible with the Saregama Carvaan app.

I have 2 Saregama Carvaan (the premium variant) units. Can I use the same app to control both the units?

Yes. The same app will work for both the units. To switch between units, follow the steps below:

• a. Open the app
• b. Go to Bluetooth setting under the left hand side menu
• c. Choose the Carvaan (the premium variant) unit you want to playout songs on and press ‘Carvaan App’
• d. Song playout begins

Note: both your Carvaan (the premium variant) units need to be app compatible

I was playing music through the Saregama Carvaan app on the Saregama Carvaan (the premium variant) unit. I happened to press the Specials category button on the unit and the playout from the app stopped. How do I play again from the app?

If you have pressed any button on the unit, other than the next/ previous button, the song playout will start from the Carvaan (the premium variant) unit. To start playout from the app again, choose a song from the app and press play.

What are the size specifications of Saregama Carvaan (the premium variant)?

Here are the dimensions approx: 28.9 cm (L), 22.9 cm (H), 8.4 Cm (W)

What is the weight of Saregama Carvaan (the premium variant)?

The standalone weight of the Saregama Carvaan (the premium variant) unit is approximately 1.24 kgs.

What is the power of the speakers?

The power of Carvaan (the premium variant) speakers is 6 Watts.

Does Saregama Carvaan (the premium variant) have a slot for a micro USB card?

There is no Micro SD slot on Carvaan (the premium variant).

What is the battery and adaptor specification?

Carvaan (the premium variant) has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan (the premium variant)?

Carvaan (the premium variant) comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Carvaan (the premium variant). Turn on the switch and Carvaan (the premium variant) will start charging.

It takes 2-3 hours to charge Carvaan (the premium variant) completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Carvaan (the premium variant). If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Carvaan (the premium variant).

Please note, you cannot use Carvaan (the premium variant) to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan (the premium variant). Is there any other way I can charge the unit?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Carvaan (the premium variant). Any charger compatible with an Android device can be used to charge the unit.

Can I use Saregama Carvaan (the premium variant) whilst it is being charged?

You can use Carvaan (the premium variant) whilst it is being charged. However, it may impact the FM reception. Plug this antenna into the Aux In port for an even better quality of reception of the FM channels.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Carvaan (the premium variant). This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Carvaan (the premium variant).

I purchased Saregama Carvaan (the premium variant) online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Carvaan (the premium variant).

Is the warranty applicable only in India?

Yes. The warranty on Carvaan (the premium variant) is applicable only in India.

My Saregama Carvaan (the premium variant) is not functioning properly. Where do I get it repaired?

Our service centers are available across select cities in India. If you are in a city where we have a service center, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service center is not available in your city, you will need to take your Carvaan (the premium variant) to the nearest city which has our service center. If your Carvaan (the premium variant) is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

How many songs are pre-loaded on Saregama Carvaan (the premium variant)?

Carvaan (the premium variant) is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 65+ stations dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh, Amitabh Bachchan, Hema Malini, Dharmendra, Rekha etc. For a full list of all stations, visit www.saregama.com/Carvaan/carvaanhindi

What is Specials category and what are the stations included?

Carvaan (the premium variant) comprises 15+ specially curated theme and mood based stations like Romance, Sad, Happy, Ghazal, Songs with dialogues, Kapoors, Mangeshkars and many more.

How many Geetmala stations are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all stations available in this category, visit www.saregama.com/Carvaan (the premium variant)/2018/buynow

I am trying to Gift Saregama Carvaan (the premium variant) from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Carvaan (the premium variant) can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan (the premium variant) units I can gift?

There is no upper limit on the number of Carvaan (the premium variant) units that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan (the premium variant)?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

I have gifted my friend Saregama Carvaan (the premium variant). How do I track the status of my order?

To check the status of your order, go to Carvaan (the premium variant) with app > Buy Now > Track Your Order

I want to cancel my order for Saregama Carvaan (the premium variant). I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Carvaan (the premium variant) with app > Buy Now > Track Your Order

Can I select the songs on my own to play when in Saregama mode?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song. You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites and then go to your favourite song. Alternatively, you can download the Saregama Carvaan (the premium variant) app, connect the app and the Carvaan (the premium variant) unit using Bluetooth and choose a song to play.

Can I create my own playlist on Saregama Carvaan (the premium variant)?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

You can also mark the songs you like as Favourites. You can access all the songs marked as Favourites under Specials > Favourites. In case you want to create multiple playlists, you can also do it from the ‘Saregama Carvaan ’ app by following the steps below:

      a. Download the ‘Saregama Carvaan ’ app from Google Play Store or the App store

      b. Sign in and go to ‘Create Playlists’ under My Playlist(s)

Where can I purchase the Saregama Carvaan (the premium variant) from?

Carvaan (the premium variant) can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on saregama.com. If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan (the premium variant) was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan (the premium variant) with one of the gift wrapping paper options available. How much does it cost?

You can get your ordered Carvaan Premium unit gift wrapped "Free of Cost"

I have ordered for 2 units of Saregama Carvaan (the premium variant). Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan (the premium variant) that you have ordered.

I have opted to gift wrap Saregama Carvaan (the premium variant) that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan (the premium variant) that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan (the premium variant) and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan (the premium variant)?

To activate warranty, SMS the serial no. printed on your Carvaan (the premium variant). SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan (the premium variant)?

Carvaan (the premium variant) comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

I bought a Saregama Carvaan (the premium variant) but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Carvaan (the premium variant). Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan (the premium variant) to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry Saregama Carvaan (the premium variant) to the service center?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan?

To pair your mobile phone to Saregama Carvaan, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan

Once your mobile phone is paired, the display panel on Saregama Carvaan will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan.

How do I listen to songs stored on my pen drive on Saregama Carvaan?

To play songs from your pen drive on Saregama Carvaan, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan come with a remote?

Yes. Saregama Carvaan comes with a remote.

Please describe the functionality of the Saregama Carvaan remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Saregama Carvaan remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan?

The standalone weight of the Saregama Carvaan unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan speakers is 6 Watts.

Does Saregama Carvaan have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan.

What is the battery and adaptor specification?

Saregama Carvaan has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan?

Saregama Carvaan comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan. Turn on the switch and Saregama Carvaan will start charging.

It takes 2-3 hours to charge Saregama Carvaan completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan.

Please note, you cannot use Saregama Carvaan to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan. Is there any other way I can charge Saregama Carvaan?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan. Any charger compatible with an Android device can be used to charge Saregama Carvaan.

Can I use Saregama Carvaan whilst it is being charged?

You can use Saregama Carvaan whilst it is being charged.

What if I lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

I purchased Saregama Carvaan online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

My Saregama Carvaan is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan?

Saregama Carvaan is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc. For a full list of all channels available on Saregama.com

Name a few mood based channels in Saregama mode

Saregama Carvaan comprises 9 mood based channels including Romance, Sad, Happy and Sufi.

How many Geetmala channels are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaans I can gift?

There is no upper limit on the number of Saregama Carvaans that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan > Track Your Order

I want to cancel my order for Saregama Carvaan. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan > Track Your Order

Why is my Saregama Carvaan not catching FM signal or it catches the signal in one room and not in the other.?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually . Though there is a Previous (<) and Next button(>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan from?

Saregama Carvaan can be purchased from Saregama.com, amazon , modern retail stores like Croma, Reliance Digital and retailers (list will be shared separately).

Can I extend the warranty?

No, there is no such facility right now.

What is Cancellation Policy ?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the "Track order" option on Saregama.com.

If the order has been dispatched, the "Cancel Order" option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period ?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan that you have ordered.

I have opted to gift wrap Saregama Carvaan that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan?

To activate warranty, SMS the serial no. printed on your Carvaan. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.500/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan - Bengali will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan - Bengali is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan - Bengali?

To pair your mobile phone to Saregama Carvaan - Bengali, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan - Bengali
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan’ from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan - Bengali

Once your mobile phone is paired, the display panel on Saregama Carvaan - Bengali will show 'BT Device Paired'.

Please note:
At any given time, you can pair only one device with Saregama Carvaan - Bengali

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan - Bengali to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan - Bengali.

How do I listen to songs stored on my pen drive on Saregama Carvaan - Bengali?

To play songs from your pen drive on Saregama Carvaan - Bengali, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan - Bengali
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan - Bengali supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan - Bengali. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan - Bengali?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan - Bengali also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work. Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Bengali has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan - Bengali come with a remote?

Yes. Saregama Carvaan - Bengali comes with a remote.

Please describe the functionality of the Saregama Carvaan - Bengali remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan - Bengali from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan - Bengali

Which batteries can be used in Saregama Carvaan - Bengali remote?

A CR2025 battery is used in Saregama Carvaan - Bengali remote.

How do I change the battery of the remote?

To change the battery, follow the below mentioned steps:

1. Open the battery compartment

2. Insert a fresh CR2025 battery with the correct polarity (-/+)

3. Close the battery compartment

4. Discard the used battery

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote. from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan - Bengali?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan - Bengali?

The standalone weight of the Saregama Carvaan - Bengali unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan - Bengali speakers is 6 Watts.

Does Saregama Carvaan - Bengali have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan - Bengali.

What is the battery and adaptor specification?

Saregama Carvaan - Bengali has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan - Bengali?

Saregama Carvaan - Bengali comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan - Bengali. Turn on the switch and Saregama Carvaan - Bengali will start charging.

It takes 2-3 hours to charge Saregama Carvaan - Bengali completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan - Bengali.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan - Bengali.

Please note, you cannot use Saregama Carvaan - Bengali to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan - Bengali. Is there any other way I can charge Saregama Carvaan - Bengali?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan - Bengali. Any charger compatible with an Android device can be used to charge Saregama Carvaan - Bengali.

Can I use Saregama Carvaan - Bengali while it is being charged?

You can use Saregama Carvaan - Bengali while it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following: a. 6-month warranty on all parts of the Saregama Carvaan - Bengali. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan - Bengali.

What is the price of Saregama Carvaan – Bengali?

Carvaan –Bengali is currently priced at Rs 5990.

I purchased Saregama Carvaan - Bengali online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan - Bengali.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan - Bengali is applicable only in India.

My Saregama Carvaan - Bengali is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan - Bengali?

Saregama Carvaan - Bengali is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 23 music stations dedicated to Bengali & Hindi film legends like Hemanta Mukherjee, Manna Dey, Arati Mukherjee, Kazi Nazrul Islam, Kishore Kumar,Lata Mangeshkar and many more

Name the mood stations in Saregama mode.

Saregama Carvaan - Bengali comprises 4 music stations viz Romance, Sentimental, Devotional & Folk

What does Tagore category under Saregama mode offer?

Tagore category offers 4 stations dedicated to Tagore songs viz Puja, Prem, Prakriti and Bichitro

I am trying to Gift Saregama Carvaan - Bengali from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan - Bengali can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan I can gift?

There is no upper limit on the number of Saregama Carvaan - Bengalis that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan - Bengali?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking. If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan - Bengali. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan - Bengali > Track Your Order

I want to cancel my order for Saregama Carvaan - Bengali. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it. To check your order status, go to Saregama Carvaan - Bengali > Track Your Order

Why is my Saregama Carvaan - Bengali not catching FM signal or it catches the signal in one room and not in the other?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Bengali has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan - Bengali from?

Saregama Carvaan - Bengali can be purchased from Saregama.com, amazon , modern retail stores like Croma, Reliance Digital and retailers.

I extend the warranty?

No, there is no such facility right now.

What is the Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on Saregama.com.

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable. Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon- Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month warranty. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.375/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan - Marathi is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan - Marathi?

To pair your mobile phone to Saregama Carvaan - Marathi, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan - Marathi
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan’ from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan - Marathi

Once your mobile phone is paired, the display panel on Saregama Carvaan - Marathi will show 'BT Device Paired'.

Please note: At any given time, you can pair only one device with Saregama Carvaan - Marathi

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan - Marathi to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan - Marathi.

How do I listen to songs stored on my pen drive on Saregama Carvaan - Marathi?

To play songs from your pen drive on Saregama Carvaan - Marathi, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan - Marathi
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan - Marathi supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan - Marathi. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan - Marathi?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan - Marathi also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work. Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Marathi has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan - Marathi come with a remote?

Yes. Saregama Carvaan - Marathi comes with a remote.

Please describe the functionality of the Saregama Carvaan - Marathi remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan - Marathi from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan - Marathi

Which batteries can be used in Saregama Carvaan - Marathi remote?

A CR2025 battery is used in Saregama Carvaan - Marathi remote.

How do I change the battery of the remote?

To change the battery, follow the below mentioned steps:

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan - Marathi?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan - Marathi?

The standalone weight of the Saregama Carvaan - Marathi unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan - Marathi speakers is 6 Watts.

Does Saregama Carvaan - Marathi have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan - Marathi.

What is the battery and adaptor specification?

Saregama Carvaan - Marathi has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan - Marathi?

Saregama Carvaan - Marathi comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan - Marathi. Turn on the switch and Saregama Carvaan - Marathi will start charging.

It takes 2-3 hours to charge Saregama Carvaan - Marathi completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan - Marathi. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan - Marathi.

Please note, you cannot use Saregama Carvaan - Marathi to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan - Marathi. Is there any other way I can charge Saregama Carvaan - Marathi?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan - Marathi. Any charger compatible with an Android device can be used to charge Saregama Carvaan - Marathi.

Can I use Saregama Carvaan - Marathi while it is being charged?

You can use Saregama Carvaan - Marathi while it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan - Marathi. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan - Marathi.

What is the price of Saregama Carvaan – Marathi?

Carvaan –Marathi is currently priced at Rs 5990.

I purchased Saregama Carvaan - Marathi online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan - Marathi.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan - Marathi is applicable only in India.

My Saregama Carvaan - Marathi is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan - Marathi?

Saregama Carvaan - Marathi is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 23 channels dedicated to legends like Balgandharva, Lata Mangeshkar, Asha Bhosle Sudhir Phadke, Suresh Wadkar, Arun Date, Mohammed Rafi, Kishore Kumar, etc.

Name a few Moods stations in Saregama mode.

Saregama Carvaan - Marathi comprises of 19 mood based channels including Lavani, Pranay Geet, Bhav Geet, Geet Ramayan, Lok Geet Sad, Vithu Mauli and others

What does Geetmala category under Saregama mode offer?

Geetmala category offers 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

I am trying to Gift Saregama Carvaan - Marathi from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan - Marathi can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaans I can gift?

There is no upper limit on the number of Saregama Carvaan - Marathis that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan - Marathi?

If you are based in India, you can pay via PayTM wallet, credit card, debit card or net banking.If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan - Marathi. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan - Marathi > Track Your Order

I want to cancel my order for Saregama Carvaan - Marathi. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan - Marathi > Track Your Order

Why is my Saregama Carvaan - Marathi not catching FM signal or it catches the signal in one room and not in the other?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Marathi has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan - Marathi from?

Saregama Carvaan - Marathi can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

I extend the warranty?

No, there is no such facility right now.

What is the Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on Saregama.com.

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time. In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email. You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don't need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.375/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan - Malayalam will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan - Malayalam is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan - Malayalam?

To pair your mobile phone to Saregama Carvaan - Malayalam, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan - Malayalam
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan - Malayalam

Once your mobile phone is paired, the display panel on Saregama Carvaan - Malayalam will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan - Malayalam

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan - Malayalam to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan - Malayalam.

How do I listen to songs stored on my pen drive on Saregama Carvaan - Malayalam?

To play songs from your pen drive on Saregama Carvaan - Malayalam, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan - Malayalam
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan - Malayalam supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan - Malayalam. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan - Malayalam?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan - Malayalam also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Malayalam has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan - Malayalam come with a remote?

Yes. Saregama Carvaan - Malayalam comes with a remote.

Please describe the functionality of the Saregama Carvaan - Malayalam remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan - Malayalam from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan - Malayalam.

Which batteries can be used in Saregama Carvaan - Malayalam remote?

A CR2025 battery is used in Saregama Carvaan - Malayalam remote.

How do I change the battery of the remote?

To change the battery, follow the below mentioned steps:

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Malayalam. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan - Malayalam ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan - Malayalam?

The standalone weight of the Saregama Carvaan - Malayalam unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan - Malayalam speakers is 6 Watts.

Does Saregama Carvaan - Malayalam have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan - Malayalam.

What is the battery and adaptor specification?

Saregama Carvaan - Malayalam has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan - Malayalam?

Saregama Carvaan - Malayalam comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan - Malayalam. Turn on the switch and Saregama Carvaan - Malayalam will start charging.

It takes 2-3 hours to charge Saregama Carvaan - Malayalam completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play out time. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan - Malayalam. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan - Malayalam.

Please note, you cannot use Saregama Carvaan - Malayalam to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan - Malayalam. Is there any other way I can charge Saregama Carvaan - Malayalam?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan - Malayalam. Any charger compatible with an Android device can be used to charge Saregama Carvaan - Malayalam.

Can I use Saregama Carvaan - Malayalam while it is being charged?

You can use Saregama Carvaan - Malayalam while it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan - Malayalam. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan - Malayalam.

I purchased Saregama Carvaan - Malayalam online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan - Malayalam.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

My Saregama Carvaan - Malayalam is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan - Malayalam?

Saregama Carvaan - Malayalam is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 28 channels dedicated to legends like Lata Mangeshkar, Prem Nazir, Madhu, M.K. Arjunan etc. For a full list of all channels available on Saregama.com

Name a few devotional stations in Saregama mode.

Saregama Carvaan - Malayalam comprises 7 Devotional channels Ayyappan, Bhagawathi etc.

What does Carnatic category under Saregama mode offer?

Carnatic category offers 20 channels dedicated to Carnatic music by artistes like M.S. Subbulakshmi, M.S. Gopalakrishnan etc.

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan - Malayalam from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan - Malayalam can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan I can gift?

There is no upper limit on the number of Saregama Carvaan - Malayalams that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan - Malayalam?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan - Malayalam. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan - Malayalam > Track Your Order

I want to cancel my order for Saregama Carvaan - Malayalam. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan - Malayalam > Track Your Order

Why is my Saregama Carvaan - Malayalam not catching FM signal or it catches the signal in one room and not in the other?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Malayalam has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan - Malayalam from?

Saregama Carvaan - Malayalam can be purchased from Saregama.com, amazon , modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is the Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the "Track order" option on Saregama.com.

If the order has been dispatched, the "Cancel Order" option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon- Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.

I want to gift wrap Saregama Carvaan - Malayalam with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan - Malayalam. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan - Malayalam that you have ordered.

I have opted to gift wrap Saregama Carvaan - Malayalam that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan - Malayalam that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan - Malayalam and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan - Malayalam?

To activate warranty, SMS the serial no. printed on your Carvaan -Malayalam. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan - Malayalam to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.375/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan - Punjabi will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan - Punjabi is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan - Punjabi?

To pair your mobile phone to Saregama Carvaan - Punjabi, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan - Punjabi
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan’ from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan - Punjabi

Once your mobile phone is paired, the display panel on Saregama Carvaan - Punjabi will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan - Punjabi

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan - Punjabi to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan - Punjabi.

How do I listen to songs stored on my pen drive on Saregama Carvaan - Punjabi?

To play songs from your pen drive on Saregama Carvaan - Punjabi, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan - Punjabi
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan - Punjabi supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan - Punjabi. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan - Punjabi?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan - Punjabi also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Punjabi has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan - Punjabi come with a remote?

Yes. Saregama Carvaan - Punjabi comes with a remote.

Please describe the functionality of the Saregama Carvaan - Punjabi remote.

You can use the remote for the following:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan - Punjabi from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan - Punjabi.

Which batteries can be used in Saregama Carvaan - Punjabi remote?

A CR2025 battery is used in Saregama Carvaan - Punjabi remote.

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Punjabi. Why so?

Your remote may not be compatible Saregama Carvaan - Punjabi

What are the size specifications of Saregama Carvaan - Punjabi ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan - Punjabi?

The standalone weight of the Saregama Carvaan - Punjabi unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan - Punjabi speakers is 6 Watts.

Does Saregama Carvaan - Punjabi have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan - Punjabi.

What is the battery and adaptor specification?

Saregama Carvaan - Punjabi has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan - Punjabi?

Saregama Carvaan - Punjabi comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan - Punjabi. Turn on the switch and Saregama Carvaan - Punjabi will start charging.

It takes 2-3 hours to charge Saregama Carvaan - Punjabi completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of playout time. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan - Punjabi. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan - Punjabi.

Please note, you cannot use Saregama Carvaan - Punjabi to charge any other device like a mobile phone/ tablet.

Please note, you cannot use Saregama Carvaan - Punjabi to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan - Punjabi. Is there any other way I can charge Saregama Carvaan - Punjabi?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan - Punjabi. Any charger compatible with an Android device can be used to charge Saregama Carvaan - Punjabi.

Can I use Saregama Carvaan - Punjabi whilst it is being charged

You can use Saregama Carvaan - Punjabi while it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan - Punjabi. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan - Punjabi.

I purchased Saregama Carvaan - Punjabi online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan - Punjabi.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

My Saregama Carvaan - Punjabi is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan - Punjabi?

Saregama Carvaan - Punjabi is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 20+ music stations dedicated to legendary Punjabi singers like Gurdas Maan, Kuldeep Manak, Mohd. Saddiq, Amar Singh Chamkila, Lal Chand Yamla Jatt, Surinder Kaur, Narinder Biba, Jagjit Singh etc. The full list of all stations is available on Saregama.com

Name a few mood based stations in Saregama mode.

Saregama Carvaan - Punjabi comprises 5+ mood based channels including Path, Shabad/Keertan, Lok Geet, Geet Shagna De, Virsat-E-Punjab, Sad, Romantic, Happy and others.

How many Bollywood stations are available in Saregama mode?

There are more than 20 music stations dedicated to artistes like Lata Mangeshkar, Kishore Kumar, Asha Bhosle, Mohammed Rafi, Mukesh, S.D. Burman, R.D. Burman, Laxmikant-Pyarelal & many more.

I am trying to Gift Saregama Carvaan - Punjabi from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan - Punjabi can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan I can gift?

There is no upper limit on the number of Saregama Carvaan - Punjabis that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan - Punjabi?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan - Punjabi. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan - Punjabi > Track Your Order

I want to cancel my order for Saregama Carvaan - Punjabi. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan - Punjabi > Track Your Order

Why is my Saregama Carvaan - Punjabi not catching FM signal or it catches the signal in one room and not in the other?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Punjabi has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan - Punjabi from?

Saregama Carvaan - Punjabi can be purchased from Saregama.com, amazon, modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is the Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the option on Saregama.com.
If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon-Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced / repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios:

• Change of mind
• Wants a different color
• Product does not meet the expectation
• No longer need the product
• Change of mind
• Loss of any spare part at customer's end
• Any other wear and tear caused to the product at customer's end

I want to gift wrap Saregama Carvaan - Punjabi with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan - Punjabi. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan - Punjabi that you have ordered. In case you wish to use different wrapping papers for both the units, please place the order separately.

I have opted to gift wrap Saregama Carvaan - Punjabi that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan - Punjabi that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan - Punjabi and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan - Punjabi?

To activate warranty, SMS the serial no. printed on your Carvaan -Punjabi. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan - Punjabi?

Saregama Carvaan Punjabi comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan - Punjabi comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.
After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan - Punjabi but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan - Punjabi. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan - Punjabi? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan - Punjabi is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan - Punjabi.

My friend gifted Saregama Carvaan - Punjabi to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan - Punjabi.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.375/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan - Tamil will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

How do I change the battery of the remote?

To change the battery, follow the below mentioned steps:

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan - Tamil is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan - Tamil?

To pair your mobile phone to Saregama Carvaan - Tamil, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan - Tamil
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan’ from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan - Tamil

Once your mobile phone is paired, the display panel on Saregama Carvaan - Tamil will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan - Tamil

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan - Tamil to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan - Tamil.

How do I listen to songs stored on my pen drive on Saregama Carvaan - Tamil?

To play songs from your pen drive on Saregama Carvaan - Tamil, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan - Tamil
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan - Tamil supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan - Tamil. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan - Tamil?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan - Tamil also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Tamil has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan - Tamil come with a remote?

Yes. Saregama Carvaan - Tamil comes with a remote.

Please describe the functionality of the Saregama Carvaan - Tamil remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan - Tamil from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan - Tamil.

Which batteries can be used in Saregama Carvaan - Tamil remote?

A CR2025 battery is used in Saregama Carvaan - Tamil remote.

ow do I change the battery of the remote?

To change the battery, follow the below mentioned steps:

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote. from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Tamil. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan - Tamil ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan - Tamil?

The standalone weight of the Saregama Carvaan - Tamil unit is approximately 1.5 kgs.

What is the power of the speakers?

The power of Saregama Carvaan - Tamil speakers is 6 Watts.

Does Saregama Carvaan - Tamil have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan - Tamil.

What is the battery and adaptor specification?

Saregama Carvaan - Tamil has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan - Tamil?

Saregama Carvaan - Tamil comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan - Tamil. Turn on the switch and Saregama Carvaan - Tamil will start charging.

It takes 2-3 hours to charge Saregama Carvaan - Tamil completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play out time. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan - Tamil. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan - Tamil.

Please note, you cannot use Saregama Carvaan - Tamil to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan - Tamil. Is there any other way I can charge Saregama Carvaan - Tamil?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan - Tamil. Any charger compatible with an Android device can be used to charge Saregama Carvaan - Tamil.

Can I use Saregama Carvaan - Tamil while it is being charged?

You can use Saregama Carvaan - Tamil while it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan - Tamil. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan - Tamil.

I purchased Saregama Carvaan - Tamil online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan - Tamil.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

My Saregama Carvaan - Tamil is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan - Tamil?

Saregama Carvaan - Tamil is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 23 channels dedicated to legends like Ramachandran, Vaali, A.R. Rahman, S.P. Balasubrahmanyam, Lata Mangeshkar, Kishore Kumar and many more. For a full list of all channels available on Saregama.com

Name a few devotional stations in Saregama mode.

Saregama Carvaan - Tamil comprises 8 Devotional stations like Murugan, Ayyapan, Amman amongst others.

For a full list of all channels available in this category click here

What does Carnatic category under Saregama mode offer?

Carnatic category offers 20 stations dedicated to vocal and instrumental Carnatic music by artistes like M.S. Subbulakshmi, Dr. M. Balamurlikrishna, N. Ramani, E. Gayatri and others

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan - Tamil from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan - Tamil can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan I can gift?

There is no upper limit on the number of Saregama Carvaan - Tamils that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan - Tamil?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan - Tamil. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan - Tamil > Track Your Order

I want to cancel my order for Saregama Carvaan - Tamil. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan - Tamil > Track Your Order

Why is my Saregama Carvaan - Tamil not catching FM signal or it catches the signal in one room and not in the other?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Tamil has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan - Tamil from?

Saregama Carvaan - Tamil can be purchased from Saregama.com, amazon , modern retail stores like Croma, Reliance Digital and retailers.

I extend the warranty?

No, there is no such facility right now.

What is the Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the "Track order" option on Saregama.com.

If the order has been dispatched, the "Cancel Order" option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon- Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.

I want to gift wrap Saregama Carvaan - Tamil with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan - Tamil. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan - Tamil that you have ordered.

I have opted to gift wrap Saregama Carvaan - Tamil that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan - tamil that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan - Tamil and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan - Tamil?

To activate warranty, SMS the serial no. printed on your Carvaan -Tamil. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan to me. I don’t have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.375/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.

What happens if I press the reset button?

When you press the reset button, Saregama Carvaan - Telugu will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

How do I change the battery of the remote?

To change the battery, follow the below mentioned steps:

• Open the battery compartment
• Insert a fresh CR2025 battery with the correct polarity (-/+)
• Close the battery compartment
• Discard the used battery

There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan - Telugu is being charged. This light is automatically turned off when the battery is fully charged.

How do I pair my mobile phone via Bluetooth to Saregama Carvaan - Telugu?

To pair your mobile phone to Saregama Carvaan - Telugu, follow the steps below:

• Press the Bluetooth mode button on Saregama Carvaan - Telugu
• On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
• Your mobile phone will now get paired automatically with Saregama Carvaan - Telugu

Once your mobile phone is paired, the display panel on Saregama Carvaan - Telugu will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan - Telugu

I am in Bluetooth mode. Can I stream songs from Saregama Carvaan - Telugu to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan - Telugu.

How do I listen to songs stored on my pen drive on Saregama Carvaan - Telugu?

To play songs from your pen drive on Saregama Carvaan - Telugu, follow the steps below:

• Plug your pen drive into the USB port on Saregama Carvaan - Telugu
• Press the USB mode button
• The first available song will start playing automatically
• To move across folders on your pen drive, turn the station selector left./ right

Please note:

• Saregama Carvaan - Telugu supports pen drive upto USB version 2.0
• You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan - Telugu. You can only play songs from pen drives with a storage capacity upto 64 GB

How do I set FM channels on Saregama Carvaan - Telugu?

To listen to an FM channel, follow the steps below:

• Press the FM mode button
• The first available FM channel will automatically start playing
• To switch to another FM channel, turn the station selector left/right or press the < > buttons

I am in FM mode. Can Saregama Carvaan - Telugu also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Telugu has a weak FM signal, there is a possibility that you may face interruption in FM output.

Does Saregama Carvaan - Telugu come with a remote?

Yes. Saregama Carvaan - Telugu comes with a remote.

Please describe the functionality of the Saregama Carvaan - Telugu remote.

You can use the remote in the following instances:

• Mode selection: to select your preferred mode
• Category selection: to select your preferred category when in Saregama mode
• Manage song playout: to move to the next/ previous song or play/ pause the song
• Volume control: to increase/ decrease volume

Can I power on Saregama Carvaan - Telugu from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan - Telugu.

Which batteries can be used in Saregama Carvaan - Telugu remote?

A CR2025 battery is used in Saregama Carvaan - Telugu remote.

Does the remote come in different colours?

No. The remote comes only in one colour.

Is there any warranty on the remote?

No. there is no warranty on the remote.

I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote. from Click here

What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

I have bought an additional remote. However, it is not working with my Carvaan - Telugu. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

What are the size specifications of Saregama Carvaan - Telugu ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

What is the weight of Saregama Carvaan - Telugu?

The standalone weight of the Saregama Carvaan - Telugu unit is approximately 1.3 kgs.

What is the power of the speakers?

The power of Saregama Carvaan - Telugu speakers is 6 Watts.

Does Saregama Carvaan - Telugu have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan - Telugu.

What is the battery and adaptor specification?

Saregama Carvaan - Telugu has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

How do I charge Saregama Carvaan - Telugu?

Saregama Carvaan - Telugu comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan - Telugu. Turn on the switch and Saregama Carvaan - Telugu will start charging.

It takes 2-3 hours to charge Saregama Carvaan - Telugu completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged. A fully charged battery, should last for 5-6 hours of play out time. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan. You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan - Telugu. If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan - Telugu.

Please note, you cannot use Saregama Carvaan - Telugu to charge any other device like a mobile phone/ tablet.

I have lost the charger that came along with Saregama Carvaan - Telugu. Is there any other way I can charge Saregama Carvaan - Telugu?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan - Telugu. Any charger compatible with an Android device can be used to charge Saregama Carvaan - Telugu.

Can I use Saregama Carvaan - Telugu while it is being charged?

You can use Saregama Carvaan - Telugu while it is being charged.

How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

What does the warranty cover?

The warranty covers the following:

a. 6-month warranty on all parts of the Saregama Carvaan - Telugu. This includes repair, replacement of damaged parts and servicing

What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan - Telugu.

I purchased Saregama Carvaan - Telugu online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan - Telugu.

Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

My Saregama Carvaan - Telugu is not functioning properly. Where do I get it repaired?

We provide doorstep services PAN India. Please call our toll free helpline no. 18001027799 and our customer care representative will raise a service request and arrange a technician visit to your place.

You can also email us at feedback@saregama.com mentioning the details of the device and the issue you are facing. A service request will be raised for you and a technician visit will be arranged at your place.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the original invoice.

How many songs are pre-loaded on Saregama Carvaan - Telugu?

Saregama Carvaan - Telugu is pre-loaded with 5000 MP3 songs.

Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 20+ channels dedicated to legends N.T. Rama Rao, Akkineni Nageswara Rao, K.V. Mahadevan, K. Chakravarthy, C. Narayana Reddy, Ghantasala, P. Susheela, S. Janaki, S.P. Balasubrahmanyam, Kishore Kumar & many more. Full list of all channels are available on Saregama.com

Name a few devotional stations in Saregama mode.

Saregama Carvaan - Telugu comprises 10+ Devotional stations like Venkateswara, Rama, Krishna, Hanuman, Kanaka Durga, Saibaba & Christian Devotional amongst others. For a full list of all channels available in this category click here

What does Carnatic category under Saregama mode offer?

Carnatic category offers 20+ stations dedicated to vocal and instrumental Carnatic music by artistes like M.S. Subbulakshmi, Dr. M. Balamuralikrishna, Chitti Babu, Mandolin U. Srinivas, E. Gayatri, Priya Sisters & Others.

For a full list of all channels available in this category click here

I am trying to Gift Saregama Carvaan - Telugu from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan - Telugu can be gifted to residents of India only saregama.com.

What is the maximum number of Carvaan I can gift?

There is no upper limit on the number of Saregama Carvaan - Telugus that you can gift. However, you can gift a maximum of 10 units in a single transaction.

What are the payment options available if I want to gift a Saregama Carvaan - Telugu?

If you are based in India, you can pay via PayTm wallet, credit card, debit card or net banking.

If you are based outside India, you can only pay via credit card.

I have gifted my friend Saregama Carvaan - Telugu. How do I track the status of my order?

To check the status of your order, go to Saregama Carvaan - Telugu > Track Your Order

I want to cancel my order for Saregama Carvaan - Telugu. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

To check your order status, go to Saregama Carvaan - Telugu > Track Your Order

Why is my Saregama Carvaan - Telugu not catching FM signal or it catches the signal in one room and not in the other?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan - Telugu has a weak FM signal, there is a possibility that you may face interruption in FM output.

Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually. Though there is a Previous (<) and Next button (>) in case you want to jump to another song.

Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

Where can I purchase the Saregama Carvaan - Telugu from?

Saregama Carvaan - Telugu can be purchased from Saregama.com, amazon , modern retail stores like Croma, Reliance Digital and retailers.

Can I extend the warranty?

No, there is no such facility right now.

What is the Cancellation Policy?

An order placed on saregama.com can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled. The status of your order can be tracked from the "Track order" option on Saregama.com.

If the order has been dispatched, the "Cancel Order" option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order. You can check your order status from track order option.

How long does the cancellation process take?

An order placed on saregama.com can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

How does the amount get refunded in case of cancellation?

The amount will be refunded in case of payment through Credit Card, Debit, Net banking and Paytm. The refund will be credited to the same account (credit card/ debit card/ net banking and paytm) from which the payment of your Carvaan was made. It will take approximately 7-21 working days to process the refund.

What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

• Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
• This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
• This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
• This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
• This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
• This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
• This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
• Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out to us on our toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

I have an issue with the unit. Where can I raise a complaint?

If you are facing an issue with the unit, please write to us on feedback@saregama.com. or call on 18001027799 (9:00 am to 9:00 pm) to report the issue.

Please note: Product unboxing video is mandatory to raise a complaint about missing / damaged (Accessory / Product). The video can be shared on feedback@saregama.com.

Whom do I contact for After Sales Service within warranty period?

You can call our dedicated toll free helpline no. 18001027799 between 9 am to 9 pm from Mon- Sun. Our customer care representative will raise a service request and arrange a technician visit to your place.

You can also send an email to feedback@saregama.com with the device details and issue you are facing. We will arrange a technician visit to your place.

The technician will assess the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

In case of technician / spares unavailability in your location, we will arrange to pick up the device from your place and send it to service factory for repair and the repaired device will be delivered back to you.

What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done.

I want to gift wrap Saregama Carvaan - Telugu with one of the gift wrapping paper options available. How much does it cost?

You can gift wrap Carvaan for Rs 0 per unit

I have ordered for 2 units of Saregama Carvaan - Telugu. Can I choose two different wrapping papers?

No. You can choose only one gift wrapping paper for both the units of Carvaan - Telugu that you have ordered.

I have opted to gift wrap Saregama Carvaan - Telugu that I have bought. However, I want to now change the gift wrapping paper. What should I do?

Sorry! You cannot change the gift wrapping paper once you have placed the order.

Can I write a personalized message along with Saregama Carvaan - Telugu that I have ordered?

Currently, we do not have an option to write a personalized message.

I want order Saregama Carvaan - Telugu and have it gift wrapped with the 'Happy Birthday Dad' gift wrapping paper. Do you have another colour option for the gift wrapping paper?

Sorry! We currently have only the options displayed on the website.

How do I activate warranty on Saregama Carvaan - Telugu?

To activate warranty, SMS the serial no. printed on your Carvaan -Telugu. SMS 'SC Serial No.' to 5676784

What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 6-month. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 6-month from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

What is out of warranty?

Saregama Carvaan comes with a 6-month. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

I bought a Saregama Carvaan but there is no serial number on the unit or the outer box. I am not able to activate warranty without the serial number. What should I do?

Serial number is mandatory for activating and availing the warranty of Saregama Carvaan. Please note that warranty will stand invalid if the unit is found without a genuine serial number. The product will be treated as a non-genuine product and will not be considered by Saregama either for in warranty repair or out of warranty. In such a case, Saregama advises you to please return the product to the seller and take a product that has an intact serial number. A serial number is put up on the outer box as well as the bottom of the unit.

My Saregama Carvaan is out of warranty now and the engineer told me to contact Saregama for the same. What should I do?

If your Carvaan is out of warranty, please drop an email to carvaanwarranty@rpsg.in . A company representative will connect with you and share the process for further action.

My 6-month warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 6-month warranty period, you can call on our toll free helpline no. 18001027799 to register the issue. You can also send an email at feedback@saregama.com mentioning the details of the device and the issue you are facing. The customer care representative will raise a service request regarding the issue.

A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail the warranty. In case the invoice is not available, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), then you can present the bill received on email.

You can also call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

My friend gifted Saregama Carvaan to me. I don't have an invoice. How do I avail the warranty?

You can call our toll free helpline no. 18001027799 and our customer care representatives will advise you on the warranty status if you can provide them serial number of your Carvaan.

If the serial number is also unavailable, the complaint/ service request will be considered as out of warranty. A technician visit / repair service will be arranged and charges will applicable for out of warranty service. The service will be chargeable as per the applicable service charge and price of spares at that point of time.

Do I need to carry the product to the service center?

No, you don’t need to carry the product to the service centre for any issues.

We provide door step services PAN India. The allotted technician will visit your place to fix the issue as per the appointment schedule. In case if there is a spare / technician unavailability in your location then we will arrange to pick the product from your place and send it to our service factory for service. The product will be delivered back to you after repair.

What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

What is the price of different spares service charges post warranty?

The price of the required spare for the service will be informed by technician after assessing the device.

What are the visit charges post warranty?

Applicable charges for visit post warranty is Rs.375/- + GST as applicable

What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.