This Privacy Policy (as amended from time to time, this “Privacy Policy”) discloses the privacy practices for the website under the www.symplr.com domain name (including all subpages thereto, the “Website”) and all services provided by symplr Software LLC d/b/a symplr (“symplr”), the owner of the Website. This Privacy Policy applies to all users of the Website and all users of the online services provided by symplr and the Website (the “Services”), including visitors to the Website (“Visitors”) and registered users of the Website and Services (“Registered Users” and together with Visitors, “Users”), whether used for a fee or for free, and governs the collection, processing, storage, transmission and use of information provided by Users in connection with use of the Website and the Services. This Privacy Policy has been created to demonstrate and inform you that symplr takes seriously its commitment to protect the private information of Users. This Privacy Policy applies only to information collected through the Website and the Services and not to information collected offline or through any other third party websites that may linked to the Website. The use of the Website and the Services is further governed by the additional Terms of Use, as posted from time to time by symplr on the Website (the “Terms of Use”). PLEASE REVIEW THIS PRIVACY POLICY AND THE TERMS OF USE BEFORE YOU CONTINUE USE OF THIS WEBSITE OR THE SERVICES. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR THE TERMS OF USE, PLEASE DO NOT CONTINUE USE OF THIS WEBSITE OR THE SERVICES. SYMPLR RESERVES THE RIGHT TO UNILATERALLY MODIFY THIS PRIVACY POLICY AT ANY TIME, IN ITS SOLE DISCRETION, AND ALL SUCH MODIFICATIONS SHALL BE EFFECTIVE UPON BEING POSTED ON THE WEBSITE. CONTINUED USE OF THE WEBSITE OR THE SERVICES AFTER MODIFICATIONS ARE POSTED ON THE WEBSITE IS DEEMED TO BE YOUR ACCEPTANCE OF SUCH MODIFICATIONS. You are responsible for reviewing this Privacy Policy and the Terms of Use periodically to ensure that you are aware of any changes to this Privacy Policy.
Use of certain portions of this Website and certain Services require a User to register and establish an account with symplr thereby becoming a Registered User. Once you become a Registered User, you will receive login credentials (i.e. User ID and password) to access certain portions and features of the Website and certain Services. symplr reserves the right to modify the Website and the Services from time to time. By continuing to use the Website and/or any Services, you are acknowledging and accepting this Privacy Policy and the Terms of Use and you consent to the collection, processing, storage, transmission and use of your personal information in accordance with the terms of this Privacy Policy and the Terms of Use. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR THE TERMS OF USE, PLEASE DO NOT CONTINUE TO USE THIS WEBSITE OR ANY OF THE SERVICES.
I. Collection and Use of Personal Information
a. Personal Information. Visitors of the Website are not required to disclose any personal information in order to visit the Website. When a User becomes a Registered User and creates an account, symplr may collect a variety of personal information, including name, mailing address, phone number, email address, contact preferences, and credit card information. During the course of providing Service to a Registered User or updating a Registered User’s profile, symplr may collect additional personal information, including, but not limited to, job title, job description, professional qualifications, educational history, vaccination records, medical history and user comments, in order to allow healthcare providers and other customers of symplr’s credentialing services to locate, credential, communicate with, and authenticate Registered Users.
b. Associated Facilities. symplr’s Services involve collecting information provided to symplr by Users directly (whether business, medical or personal information) (“Information”) and sharing such Information to those customers of symplr that subscribe to its Services (“Associated Facilities”), including, but not limited to, vendor credentialing services, provider credentialing services and payor enrollment services. In addition to using your Information in connection with the provision of Services to Associated Facilities, we may also use your Information, from time to time, to help symplr develop, deliver, and improve its products, services, content and advertising. From time to time, we may use your Information to send important notices, such as:
c. Consequences of Denying or Withdrawing Consent. Failure to consent to the symplr Privacy Policy will prohibit you from using certain areas of the Website and the Services. Failure to provide complete and accurate personal information, as request, may limit your access to certain Services provided by symplr and made available to you through the Website.
II. Collection and Use of Non-Personal Information.
1. Non-Personal Information. symplr also collects non-personal information. Non-personal data is data that is in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
2. When Non-Personal Information becomes Personal Information. If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined and will be subject to the use policies listed above in “Collection and Use of Personal Information.”
3. Cookies and Other Technologies.
4. Disclosure to Third Parties. symplr may share your Information with its Associated Facilities as described in this Privacy Policy. symplr may share your Information with third parties performing services such as data hosting/facility management, background checking or any credentialing verification services and any other services requested by the Associated Facilities. symplr will notify all third parties with whom it shares your Information about the terms of this Privacy Policy, including, all Associated Facilities.
5. Retention and Disposal of Personal Information. symplr will retain your Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The disposal of symplr devices or media will be in accordance with symplr’s information technology policies. Any third party accessing or using devices or media containing symplr information must provide reasonable assurance of compliance with symplr IT Policy.
6. Access to and Accuracy of Information. You can help ensure that your information and preferences are accurate, complete, and up to date by logging in to your Account (as defined in the Terms and Use). For other information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if symplr is not required to retain it by law or for legitimate business purposes.
7. Our Companywide Commitment to Your Privacy.
III. Inquiries and Complaints; Opt-Out.
a. Inquiries regarding Privacy. Please feel free to direct any questions, concerns or complaints regarding this Privacy Policy or symplr’s treatment of your Information by contacting us by email at privacy@symplr.com or by writing us at the address provided below. When we receive a formal written complaint at this address, it is symplr’s policy to contact the complaining party regarding his or her concerns – as such, please include your contact information with any such question, concern or complaint. All complaints regarding our Privacy Policy or our treatment of your Information (including protected health information) will be investigated in a timely manner and where commercially practicable, mitigated promptly.
b. Opt-Out. If you decide that you do not wish to receive communications from us, you can opt-out of such communications by contacting us in writing at privacy@symplr.com or at the address provided below and indicating that you no longer want to receive information relating to this Website or the Services.
Effective: March 01, 2016
symplr software LLC d/b/a symplr Attn: Privacy Policy Manager
315 Capitol Street, Suite 100
Houston, TX 77002
symplr is the leader in enterprise healthcare operations software and services. For more than 30 years and with deployments in 9 of 10 U.S. hospitals, symplr has been committed to improving healthcare operations through its cloud-based solutions, driving better operations for better outcomes. Our provider data management; workforce management; compliance, quality, and safety; and contract, supplier, and spend management solutions improve the efficiency and efficacy of healthcare operations, enabling caregivers to quickly handle administrative tasks so they have more time to do what they do best: provide high-quality patient care.
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