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Centrelink

July 2024

  • Woman handing over a card at retail checkout

    Corporate regulator urges crackdown on Centrepay after more than 40% of businesses found to be non-compliant

    Asic alarmed at commonwealth finding that almost half of companies investigated failed to follow standards

June 2024

  • A person in a supermarket aisle

    Inequality reporting
    Average jobseeker has $135 weekly shortfall on basic costs, report finds

  • Centrelink signage outside a branch

    IT expert wins long-running freedom of information court battle over robodebt documents

  • Centrelink signage is seen in Brisbane

    Robodebt was illegal but were its officials corrupt? This decision means now we won’t know

  • Person reading

    Robodebt: national corruption watchdog’s decision not to investigate officials angers victims and whistleblowers

  • Inequality reporting
    Australian job providers under investigation for demanding payslips from jobseekers

  • Bill Shorten’s speechwriter paid $300,000 a year by Services Australia, Senate estimates told

  • Origin Energy wrongly took $2.5m from nearly 3,000 ex-customers via Centrepay

May 2024

  • Independent MP Andrew Wilkie

    People pressured into repaying unfair robotax debts should be compensated, critics say

    Government plan to fix ‘fiasco’ doesn’t go far enough for those who have already paid debts put on hold before 2017, Andrew Wilkie says
  • Centrepay scandal: Labor to reform debit scheme to combat ‘predatory behaviour’

    Review follows Guardian Australia investigation identifying deep and ongoing failures with voluntary bill-paying service for Centrelink recipients
    • Inequality reporting
      Centrelink mutual obligations: budget changes tipped to prevent 1m jobseeker suspensions a year

    • Centrepay scandal: energy firm Origin wrongly received funds from welfare payments of former customers

    • Jim Chalmers flags cost of living help for job seekers in federal budget

April 2024

  • Illustration of hands reaching for money

    Inequality reporting
    Payslip wars: Australian jobseekers suffer harassment in ‘a crazy system that doesn’t work for anyone’

  • Centrepay Composite featuring Centrepay logo atop generic image of white goods and a standard lease. agreement

    Landlords charging Centrepay transaction fees to vulnerable tenants against scheme policy

  • Centrepay

    ‘Financial abuse’: how a debit scheme to help vulnerable Australians led to exploitation instead

  • Centrepay Composite featuring Centrepay logo atop generic image of white goods and a standard lease agreement

    Government ignored warnings more than 100 companies may be misusing Centrepay scheme, Asic says

  • A scheme meant to help people avoid debt is now causing it – Centrepay needs urgent repair

    Kate Allingham
  • AGL was warned it was wrongly taking welfare payments from former customers but failed to act, court hears

March 2024

  • Composite of the Centrepay logo and utility bills

    Second energy firm wrongly received money from welfare payments under Centrepay scheme

    Services Australia is working with Ergon to return overpayments, prompting fears the issue first identified at AGL could be widespread
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