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The Guardian - Back to homeThe Guardian

Centrepay

August 2024

  • Centrelink signage is seen in Brisbane

    Consumer watchdog urges crackdown on businesses using Centrepay to cause financial harm

    It is alleged energy companies deducted money from welfare payments of people, including Indigenous Australians, who were no longer customers

July 2024

  • Woman handing over a card at retail checkout

    Corporate regulator urges crackdown on Centrepay after more than 40% of businesses found to be non-compliant

  • Centrepay Composite

    ‘Unscrupulous’ businesses abused Centrepay to take welfare money from women fleeing domestic violence, advocacy groups claim

June 2024

  • AGL logo

    AGL thought it was doing welfare recipients a ‘favour’ when refunding money it wrongly collected, court hears

  • An Origin power bill

    Origin Energy wrongly took $2.5m from nearly 3,000 ex-customers via Centrepay

May 2024

  • Centrepay scandal: Labor to reform debit scheme to combat ‘predatory behaviour’

  • An Origin Energy bill and a Centrepay sign transposed over a photo of power lines

    Centrepay scandal: energy firm Origin wrongly received funds from welfare payments of former customers

April 2024

  • An AGL power bill

    AGL’s use of Centrepay not audited for two years despite allegations it wrongly took $700,000 from vulnerable Australians

  • Centrepay Composite featuring Centrepay logo atop generic image of white goods and a standard lease. agreement

    Landlords charging Centrepay transaction fees to vulnerable tenants against scheme policy

  • Composite for Centrepay article

    Full Story
    How Centrepay plunged vulnerable Australians into debt – Full Story podcast

  • Centrepay

    ‘Financial abuse’: how a debit scheme to help vulnerable Australians led to exploitation instead

  • Government ignored warnings more than 100 companies may be misusing Centrepay scheme, Asic says

  • A scheme meant to help people avoid debt is now causing it – Centrepay needs urgent repair

    Kate Allingham

  • AGL was warned it was wrongly taking welfare payments from former customers but failed to act, court hears

March 2024

  • Composite of the Centrepay logo and utility bills

    Second energy firm wrongly received money from welfare payments under Centrepay scheme

  • In this photo, two local residents use a landline phone booth in Australia. An orange filter covers the photo.

    ‘I just kept paying’: Indigenous people are being exploited by businesses using Centrepay debit scheme

  • Former Esther House resident Gabriel Osborne

    ‘I had no access’: ex-residents of controversial rehab centre say welfare payments were taken against their wishes

  • Lucy Lorenti outside with a fence behind her

    Energy giant wrongly received thousands from welfare payments of former customers under Centrelink scheme

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