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Domestic & General

August 2021

  • Domestic and General’s catchphrase is: “Relax, we’ve got you covered.”

    Consumer champions
    Relax with D&G? Not when it didn’t have me covered

    D&G cancelled five visits to repair my washing machine, making a mockery of its catchphrase

October 2019

  • View inside a washing machine

    Your problems, with Anna Tims
    Domestic & General ‘peace-of-mind’ policy turned out to be a washout

    I have an autistic son and I was left for three weeks relying on friends and the launderette

March 2017

  • Beans on toast for Christmas dinner.

    Consumer champions
    Bang went Christmas as Domestic & General left us without a cooker

    Although we had D&G’s insurance we’ve been waiting three months

February 2017

  • Single man and washing machine

    Consumer champions
    Domestic & General caught me in a spin cycle over warranty

    It took five visits for it to agree to send out a new washing machine – if I paid a delivery charge

November 2016

  • A freezer being defrosted using a bowl of hot water to melt the ice

    Consumer champions
    Domestic & General’s customer service is beyond repair

    I’ve been trying to get my freezer fixed or replaced for weeks, but no one ever calls back

August 2013

  • D&G

    Private equity firm CVC pays £750m for Domestic & General

    CVC buys company which sells extended product warranties for Argos, Sky and Samsung from rival private equity firm

August 2012

  • Your problems, with Anna Tims
    Is there no end to the incompetence of Domestic and General?

    Domestic and General have failed the same customer twice over Miele freezer – but get plaudits for rescuing the situation

February 2011

  • Consumer champions
    Unwanted Domestic & General warranty pushed me into overdraft

    Domestic & General continued to take direct debits for fridge freezer insurance – despite instructions not to

September 2007

  • Insurer D&G accepts bid from Advent International

    Domestic & General, the home appliances insurer, has accepted a £523.9m cash offer from Advent International - the first private equity deal with a public company since the recent credit market turmoil

September 2002

  • Legal & General makes cash-raising bid

    Legal & General, Britain's third-biggest life insurer, today said it would issue new shares to raise £786m for domestic expansion.

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