You have a right to return the product if you think it’s faulty, says policy expert Kat George – but it will take some time and effort to claim your refund

The good news is you made the booking while in Australia via the Australian arm of Airbnb, so national consumer law applies, writes policy expert Kat George. With persistence, it’s likely you’ll get your money back

Because the loss was out of the store’s control, it isn’t legally obliged to provide you with a refund or replacement, writes Australian policy expert Kat George. But you can still pursue a solution

Australia has a widespread problem with lemon cars, writes consumer law and policy professional Kat George. But resolving your issues will be an uphill battle

You’ve done all the right things since being scammed, writes Australian consumer law and policy professional Kat George. But there are a few more steps you can take to protect yourself and others

Australian consumer law protects you for services as well as goods, writes policy professional Kat George, and you can claim not just your costs but your wasted time

Navigating gift cards in Australia is unnecessarily complex, writes consumer affairs expert Kat George, but you do have avenues for recourse

You shouldn’t have to wear the cost of those expensive replacement tickets, writes Australian policy expert Kat George. But pursuing this might be frustrating

Australian consumer law can help you, writes policy professional Kat George. Making it difficult to cancel is what advocates call a ‘dark pattern’

In Australia, banks are covered by the Banking Code of Practice, writes consumer law and policy professional Kat George. Call your bank and remind it of the code

This sounds very stressful, says Australian consumer law and policy professional Kat George. Your best next step might be making this your landlord’s problem

Standard residential tenancy agreements usually do not mention weekly garbage – but check your agreement and seek legal advice where needed

Airline policies often allow for more than consumers know about, says Australian consumer law and policy professional Kat George. But getting your entitlements could be hard work

Your basic consumer rights aren’t interchangeable for product warranties, says Australian consumer law and policy professional Kat George – even if the warranty has expired your rights still apply

Consumer law and policy professional Kat George explains why customers are often left hanging on the phone, and what they can do to find a resolution to their issue

Consumer law and policy professional Kat George often fields issues from friends and family. Here she shares the answers to some common problems