Latest news and comment on silent telephone calls and their impact on consumers
June 2022
Fines for nuisance callers could be raised to £17.5m
Internet users will also be given tools to restrict cookie consent boxes under proposed data legislation
March 2022
Conversations with experts
Why do I get so many nuisance calls? We ask an expert
Andy Curry, head of investigations at the Information Commissioner’s Office, on what’s driving the high volume of unsolicited sales calls and the action you can take
August 2020
Your problems, with Anna Tims
How can I stop these debt tracing calls … they are now more than just irritating
Debt agencies keep calling me but I’ve no idea who they are trying to find
September 2018
UK ban on nuisance calls from claims companies comes into force
Calls about personal injury or PPI banned unless people opt to receive them
May 2018
Nuisance call bosses could be personally liable for £500,000 fines
Directors could face financial penalty on top of fine directly imposed on company
January 2018
Government urged to ban nuisance calls and texts from claims firms
Study finds UK consumers bombarded with 2.2bn calls and texts from pensions, PPI and insurance claims firms in 2017
December 2017
Consumer champions
Surely it’s no accident that claims firms have got my phone number
As soon as I entered my details on a price comparison site, the nuisance calls started
November 2017
Consumer champions
I’m being plagued by nuisance calls about an alleged accident
I received four in one day alone, but I haven’t been in any crashes
May 2017
Nuisance calls are just a symptom – we need to cure the disease
Deborah Orr
Keurboom Communications fined record £400,000 over nuisance calls
April 2017
People with dementia to receive devices to block nuisance calls
About 1,500 elderly and vulnerable people will get gadgets in first wave of funding for scheme announced by Theresa May
March 2017
Consumer champions
Time to make a noise over Rias’s silent calls
I got three from the insurer on the same day but no one seems to help
January 2017
New BT service could end nuisance phone calls
British Telecom’s free call protect system lets users block firms making the calls even after they change numbers and could halt halt 30m calls per week
October 2016
Bosses behind nuisance phone calls could face £500,000 fine
New law from spring 2017 will see directors held personally responsible for breaching privacy regulations
August 2016
New phone service aims to protect elderly from nuisance calls and scams
Calls from unknown numbers will be answered by Fuss Free Phones operators, allowing only trusted callers to get through to users
July 2016
Your problems, with Anna Tims
No help from O2 in trying to block abusive messages from ‘stalker’
I’ve been told to change my number or upgrade to a phone that blocks numbers
May 2016
Block nuisance calls on your mobile with a text
Ofcom launches service that allows mobile users to register their number with the Telephone Preference Service by sending a text
April 2016
Fines rocket to £2m for nuisance calls companies
Plagued by nuisance calls? It’s time to ring some strategic changes
March 2016
David Lammy fined over mayoral bid nuisance calls
Lammy ordered to pay up to £5,000 for 35,000 calls featuring recorded message urging people to back his campaign
