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Consumer champions
1 August 2024
Google listed my restaurant’s number as its British HQ
It mistakenly entered all my business details in the search results for ‘How to contact Google in the UK’
31 July 2024
Insurance won’t pay my stolen bike claim because the lock was stolen, too
It says damage to the lock is the vital evidence it needs, but that was also taken
25 July 2024
Hyundai wants £6,300 from driver forced to end lease
A medical diagnosis meant I had to surrender my driving licence, but I was still asked to pay a termination fee
24 July 2024
My abusive ex-partner won’t let me sell my home or buy him out
We have been separated for five years, and it feels like his way of continuing to exert control
17 July 2024
Uber Eats has failed to deliver after a £19,000 fraud
Our pizzeria takings were diverted to a rogue account but it is refusing a refund
16 July 2024
Debt collectors are chasing my 84-year-old mother over a water bill
Water Plus wants £500 it says a tiny Methodist church in Cheshire owes
11 July 2024
Dartford Crossing charge firm told me not to pay, but still fined me £2,230
Despite being told there was ‘no crossing to be paid’, a driver received 23 penalty notices
10 July 2024
Wimbledon’s service was at fault over ticket name change
I wanted to treat my mother-in-law, who has waited 80 years to visit the tournament
4 July 2024
Our car was no longer driveable after valet parking at Gatwick
We arrived back late at night from our holiday to be told the BMW had literally gone bang
3 July 2024
Sparks fly as M&S says no to a plastic loyalty card
At first it told me you needed an email or smartphone to access a Sparks card – but you don’t
27 June 2024
Car insurer charged £40 to cancel learner driver policy
My son’s policy only had few weeks left after he passed his test, but I was still told I owed a fee
26 June 2024
Virgin Media charges for extra channels that I can’t cancel
It added Netflix even though I already have a subscription, and even after a five-hour chat, it hasn’t been removed
19 June 2024
My husband died, and now I can’t access our savings or sell our house
I feel trapped as I can’t access my savings or sell my house. I’m in despair
13 June 2024
Dartford Crossing charge firm doesn’t reply over payment errors
Money has been taken unnecessarily on several occasions but I am hitting a brick wall
12 June 2024
Is my Samsung laptop not all it’s cracked up to be?
My Galaxy Book 360 from Currys developed screen cracks while it was just sitting on a table
6 June 2024
National lottery app can’t pay out my winnings
I have a balance of £106 from a winning ticket, but I can’t withdraw the money
5 June 2024
Esure refuses to cover my home after policy expired
I made a small claim for a subsidence problem and now it seems I can’t get insured by any company
30 May 2024
Nationwide blocked my debit card and won’t tell me why
Its fraud team couldn’t resolve the matter and I’m running out of money
29 May 2024
Metro Bank ignored my report of attempted scam
Although fraudsters gave one of its account numbers, it was totally uninterested as I was not its customer
22 May 2024
My SumUp card reader has been blocked and I can’t afford new one
Similarly affected users I found online suggest it is disabling out-of-warranty readers to make people buy another
About 2,148 results for Consumer champions
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