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Consumer champions

  • Google offices in the UK but making contact may result in crossed wires.

    Google listed my restaurant’s number as its British HQ

    It mistakenly entered all my business details in the search results for ‘How to contact Google in the UK’
  • Have you locked your bike? sign warning about bike theft. But the lock can be stolen too.

    Insurance won’t pay my stolen bike claim because the lock was stolen, too

    It says damage to the lock is the vital evidence it needs, but that was also taken
  • An Hyundai Tucson was on a four year lease when it was unable to be driven for medical reasons.

    Hyundai wants £6,300 from driver forced to end lease

    A medical diagnosis meant I had to surrender my driving licence, but I was still asked to pay a termination fee
  • Facing financial problems when a controlling partner refuses to let a house be sold.

    My abusive ex-partner won’t let me sell my home or buy him out

    We have been separated for five years, and it feels like his way of continuing to exert control
  • Uber Eats Food Delivery Courier cycles across a city square<br>PMG948 Uber Eats Food Delivery Courier cycles across a city square

    Uber Eats has failed to deliver after a £19,000 fraud

    Our pizzeria takings were diverted to a rogue account but it is refusing a refund
  • A metered water bill from Water Plus claimed a church owed £500.

    Debt collectors are chasing my 84-year-old mother over a water bill

    Water Plus wants £500 it says a tiny Methodist church in Cheshire owes
  • Dart charge 'do not ignore' penalty notice.

    Dartford Crossing charge firm told me not to pay, but still fined me £2,230

    Despite being told there was ‘no crossing to be paid’, a driver received 23 penalty notices
  • Spectators wait to watch a Wimbledon match.

    Wimbledon’s service was at fault over ticket name change

    I wanted to treat my mother-in-law, who has waited 80 years to visit the tournament
  • A screengrab from the Gatwick airport website valet parking video.

    Our car was no longer driveable after valet parking at Gatwick

    We arrived back late at night from our holiday to be told the BMW had literally gone bang
  • a picture of the black M&S Sparks car and vouchers

    Sparks fly as M&S says no to a plastic loyalty card

    At first it told me you needed an email or smartphone to access a Sparks card – but you don’t
  • A learner driver policy ends when holder passes their test.

    Car insurer charged £40 to cancel learner driver policy

    My son’s policy only had few weeks left after he passed his test, but I was still told I owed a fee
  • Virgin Media keeps on charging for a service that is not used.

    Virgin Media charges for extra channels that I can’t cancel

    It added Netflix even though I already have a subscription, and even after a five-hour chat, it hasn’t been removed
  • A paper application to grant probaate.

    My husband died, and now I can’t access our savings or sell our house

    I feel trapped as I can’t access my savings or sell my house. I’m in despair
  • A board showing charges for the Dartford Crossing

    Dartford Crossing charge firm doesn’t reply over payment errors

    Money has been taken unnecessarily on several occasions but I am hitting a brick wall
  • Samsung Galaxy Book3 360

    Is my Samsung laptop not all it’s cracked up to be?

    My Galaxy Book 360 from Currys developed screen cracks while it was just sitting on a table
  • National Lottery app on mobile putting safety first.

    National lottery app can’t pay out my winnings

    I have a balance of £106 from a winning ticket, but I can’t withdraw the money
  • A subsidence problem can also cause problems getting buildings insurance cover.

    Esure refuses to cover my home after policy expired

    I made a small claim for a subsidence problem and now it seems I can’t get insured by any company
  • Shopping online with a Nationwide card.

    Nationwide blocked my debit card and won’t tell me why

    Its fraud team couldn’t resolve the matter and I’m running out of money
  • Metro failed to act when a scam involving one of its accounts was reported.

    Metro Bank ignored my report of attempted scam

    Although fraudsters gave one of its account numbers, it was totally uninterested as I was not its customer
  • A white SumUp payment terminal held in someone’s hand

    My SumUp card reader has been blocked and I can’t afford new one

    Similarly affected users I found online suggest it is disabling out-of-warranty readers to make people buy another
About 2,148 results for Consumer champions
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