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your rights

4 August 2017

  • Congested check-in counters at Heathrow last month.

    Flight delays and cancellations: your rights explained

    Passengers flying to and from Europe have been warned about possible airport delays. Here’s what you are entitled to

30 May 2016

  • Rebecca Burston's kitchen after a fire which emerged from her Hotpoint tumbledryer. Sent by her <bex@bluedesignshed.co.uk>

    The kitchen appliances that burst into flames – and the struggle to replace them

    Whirlpool has avoided a recall of some models of tumble dryer and dishwasher, but at what cost to the consumer?

30 March 2014

  • elderly woman on phone

    Aims Review: the PPI 'refund' cold call that leaves you out of pocket

  • Expedia needs to speed up £2,500 refund for flights

16 February 2014

  • A key in a door lock

    Landlady kept deposit even though tenant moved out on agreed date

    Now deposit company is claiming tenant is not entitled to a refund

28 April 2013

  • telephone handset

    Openreach leaves customers unconnected and angry

    Frustration over endless waits for Openreach to instal phone lines is made worse by being unable to complain directly

27 October 2012

  • NatWest tax levy makes compensation seem less like an apology

    I received £9 compensation from incorrectly charged overdraft fees. Why was this subject to tax?

11 August 2012

  • Wrong number meant £13,000 NS&I payment missing

    When applying for a repayment, make absolutely sure you put in the right account number

4 August 2012

  • Groupon's £39 flight tickets cost me £200

    Groupon sold me £39 tickets – but they ended up costing me more than booking direct with the airline

15 June 2008

  • How to ... beat the cowboys: 12 things you should know about your rights

    Knowing your rights can save you money. Jill Papworth gives some advice

18 September 2007

  • Law of the landlords

    Landlords must be aware of their obligations towards tenants, as well as their own rights when renting out a property, says Alan Wilson.

  • How can we get a stubborn tenant to move out?

    My partner rents his house out up north. We now need to sell it in order to buy a place where we are. However, the tennant is refusing to move out. What rights do we have with regards to length of notice and type of agreement etc?

    • A break clause

    • Help - I think I've bought a dodgy car!

    • Who can I claim a collapsed business refund from?

27 July 2007

  • Can we renege on a signed contract?

    We signed a contract for solar panels following an arranged call from a sales rep. However, we realise we were hasty, and have cancelled our deposit cheque to them. Can you advise us where we stand legally and how the company might respond?

  • Online rights and wrongs

    A recent ruling has given online shoppers greater rights when buying computers and electrical goods, says Alan Wilson.

    • The Consumer Protection Regulations 1987

    • Why can't I return a wig I bought?

    • Will my warranty cover my bike my repairs?

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