Isa rates are a mystery, a flat note about music download sites, a community view about housing, and how to put charities on your credit card

EasyJet's 'one size fits all' approach to customer relations; and differing views on the Heygate estate

Steve Playle really is your consumer champion, more about those British Gas contracts, and a reality check from a Hackney vet

Buying shares by phone ... that's a laugh, age is not a barrier to car insurance, how Lehman-backed savings misled ordinary risk-averse people and a final word on vets

There's no point in an Isa tax break for the over-50s, why you shouldn't complain about vets' fees, and what it takes for the next boom ... and bust

Can you really get on your bike to work? Students encouraged to go on a drinks fest, and Halifax kicks us when we're down

Complicated, expensive and downright inefficient … readers vent their anger about rail fares and the complicated business of buying a ticket

A scam is a scam ... even it's if pornography, there's only one way to pay off your mortgage, and why broadband has a missing link

There's no mileage in a new car, student living is a niche market, and when it comes to loans, less is more

How old do you really have to be to stop paying national insurance? Banks aren't off the hook over phishing. Try getting a bank receipt for your cash and forget fine art – invest in celebrity pants

Charity shop book sales are torn off a strip, adding up the real cost of 'budget' airlines, and an animal charity propaganda warning

Berkeley Homes mortgage misery, the rising cost of books from charity shops, and why Ocado really does deliver

Are surveyors really redundant? Why there's no interest in Isas and stop the price hikes in charity shops

Why don't the police tackle card fraud? A £229 week's airport parking bill crash lands ... and a parting shot about squirrels