My daughter was taken ill with an unforeseen infection after our booking and couldn’t make the trip

The lowdown on the best deals, plus how to secure and future-proof them

She was forced to cancel a trip with the airline after her boyfriend was killed in a road accident, but it would only refund a third of the cost

Airline eventually gives refund after wildfires; and passenger tells how Gatwick became a campsite

I had to cancel a trip when my girlfriend died from cancer. Now I’m struggling to get my money back

It is vital to weigh up reducing the upfront cost of a policy against what is covered and any excess

First it asked for two years’ medical history, then five. Then I couldn’t get anyone to answer the phone

From illness to cancellations, delays and lost luggage, check that your policy fits your needs

A preflight checklist of dos and don’ts to help your summer holiday go smoothly

The lowdown on how much cover you need, global health insurance card and Covid-19 factors

Holidaymakers with up to 12 months left on a passport could be stopped from taking an EU trip