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Guide your sales teams more effectively, quickly deploy an event hub, or update CRM through Microsoft Teams — all with the #upcomingfeatures in Release Wave 2. As AI continues to drive rapid innovation, staying current with the latest technology is essential. Watch this video to discover the new features and let us know which ones excite you the most! https://lnkd.in/dz8-uWDg

Want to know how developers can build intelligent and scalable solutions with Power Apps and Power Platform? This in-depth demo will show what a cloud-based platform for development looks like and how to build an app that manages movie events, rooms and staff using natural language. Support Developers to do more with low-code tools and AI: https://lnkd.in/gCgSkBz9

Did you know that Microsoft’s new Digital Contact Centre seamlessly integrates with any 3rd party CRM? Check out this video to see how a company manages customer service across multiple divisions using various disparate systems. Watch what happens when a customer even sends a complex inquiry about sustainability: https://lnkd.in/dewcY_8V This integration truly revolutionises customer service management, making it more efficient and responsive, no matter which existing systems you currently use. #Microsoft #DigitalTransformation #CustomerService #CRM #Sustainability #Innovation

We're excited to tell the story of Milpark Education's journey toward revolutionising student support. In just three months, they’ve harnessed the power of Microsoft Dynamics 365 Customer Service and the Digital Contact Centre to reshape their entire approach. The results? A 50% reduction in resolution times and a 30% decrease in escalations, all thanks to a seamless AI-driven platform. By automating routine tasks, Milpark’s support staff can now dedicate their expertise to tackling complex cases and delivering exceptional value to their students. This is what true transformation looks like. Discover the full story here: https://lnkd.in/dMW497FB #Innovation #CustomerService #Dynamics365

Imagine what everyone could do with an AI assistant: >They could ask AI to find data rather than combing through emails and customer records. >They could write prompts using natural language, like talking to a friend or a colleague. >They could automatically generate copy, then add their own finishing touch to save hours of time. That’s where Microsoft excels (literally!) —bringing AI into business applications to help cut out the drudgery, while helping your employees work seamlessly across different tools. Learn how to prompt AI to get the most out of it: https://lnkd.in/dF28DJq8

Microsoft has been established as a Leader in the Business Applications category, reinforcing a few key elements of our solutions, including the incredible ROI that you can achieve using Power Platform.   Recent Forrester studies found that….   109% ROI for over three years after migrating to D365 A composite organisation comprising interviewed customers realised an ROI of 109% over three years, fueled by savings on infrastructure refreshes, redundant ERP solutions, and consolidating support costs. (Total Economic Impact™ of Migrating from Microsoft Dynamics AX to Microsoft Dynamics 365 in the Cloud (July 2020), a Microsoft-commissioned study conducted by Forrester Consulting.)   50% savings when using Dynamics 365 over offerings from Competitors Organisations that adopt Dynamics 365 for CRM processes can save up to 50% relative to other major competitors.   140% return on investment over 3 years A composite organisation using Power Platform premium capabilities achieved a 140% ROI over three years. (The Total Economic Impact™ Of Microsoft Power Platform Premium Capabilities, A Forrester Total Economic Impact™ Study Commissioned By Microsoft, August 2022) If you would like to discuss the possible ROI, and what we have seen in our own clients in the last year, book a discovery meeting with one of our Solution Architects and they can expertly advise you: https://lnkd.in/exSHnxMv

Are you wondering how Marketing and Sales teams are using thier Copilot AI Assistant? AI can easily draft email replies in seconds, suggest campaign ideas in moments ,summarise meetings into keynotes for reporting, or give you a summary of meetings coming up in the next 24 hours with recent communications, and notes collected from various sources. And that's just the tip of the AI whirlwind. Every day, teams are finding new ways to use AI to find deeper insights about their customers and how they prefer to interact, asking questions like "How do our sales compare between regions?" or "List customers by revenue earned for the last 12 months." Want to start using Copilot immediately? Open the Copilot side pane when you want to get quick insights about a record or ask Copilot to summarize other records, display recent changes, and prepare for meetings without leaving the current page. Select the Copilot icon ( ) on the right side of your app. and start typing! We found a great LinkedIn course that will show you the basics in how to use Copilot in your everyday operations with Excel, Powerpoint, Word, and more. This is a great place to start incorporating these actions: https://lnkd.in/dSik2yS5

Are your customer service agents struggling? Contact centres often operate with multiple systems that agents use  simultaneously to manage communications over distributed channels. Systems of Record are also often not integrated, and operating  processes are loose and undefined. All of this leads to agents needing to work harder to find information about your customers and connect the dots on their own. This makes agents less productive, wastes time and money, and frustrates customers. See how the Omnichannel Digital Contact Centre is the modern answer for happier agents who use centralised data and one place to work from. Reply with "Brochure" in the comments, and we'll send it to you. #CustomerService #Microsoft #contactcentre #agents

Ever wish you could have a candid conversation with your employees and colleagues, and learn what they really think about the tools and apps available to them at work? Us too. In an international survey of 2,700 employees and 1,800 business decision makers, we asked if people felt empowered by their current tools. A major takeaway is that 9 out of 10 people want simpler ways to automate daily tasks—so that they can focus on the work that matters. And a vast majority want tools that make information more accessible, eliminate busywork, and are compatible with the tools they use daily. Ensure that the business applcaitions you are implementing has this, and is improving lives every single day. Schedule a Discovery Call with us, and we'll explore what could work for your team: https://lnkd.in/exSHnxMv

Are you part of the 97%? >97% of Microsoft’s customers are in the Fortune 500, including 9 out of 10 leading telcos and 7 out of 10 largest investment banks using Dynamics 365. >Microsoft supports over 500,000 customers with its business application products. >To date, 40,000+ customers have used Copilot capabilities in Dynamics 365 and Power Platform. Microsoft has 30 years of history providing CRM & ERP solutions and is also currently a leader in AI, collaboration, productivity, and low code, with one common data model across all business applications. Don't get left behind. Transformation is here. #MicrosoftPartner