Mukuru

We are pleased to share that Mukuru will be participating in the Marketing Café and CX360 events from 11-13 March 2025 at The Maslow Sandton. This event brings together Marketing and Customer Experience leaders from across South Africa to share industry insights and ideas. Tuesday, 11 March at 09h00: Our Head of Customer Experience, Nthabiseng Chokwe I Executive MBA Candidate, will be presenting at the Marketing Café’s pre-conference event, CX360, on the topic “The Power of Empathy in Creating Unforgettable Customer Journeys.” Thursday, 13 March 2025 at 09h40: Our Chief Marketing Officer, Brandon Lemuel Mncube ( MMDB ), will be part of a panel discussion titled “The Art of Bothism: Brand Magic & Performance Power for Lasting Business Value.” Don't miss the chance to connect with Brandon and Nthabiseng to learn more about Mukuru’s marketing and customer experience functions supporting over 17 million customers in Africa, Europe and Asia. #MarketingCafe #CX360 #Mukuru

Bringing Hope Through Digital Financial Support.   At Mukuru, we believe in more than just financial services—we believe in changing lives. In response to the devastating El Niño-induced drought in Malawi, we are working hand in hand with CADECOM Blantyre and FOCCAD Thyolo to deliver vital financial assistance to those in need. Over 3,120 vulnerable families are receiving much-needed support, with a total of MK976.8 million / $542,666disbursed through the Mukuru Wallet. This means: ✅ Instant access to funds for food, shelter, and daily needs ✅ Safe, secure, and dignified transactions for beneficiaries ✅ Eliminating long queues and unnecessary travel for those in crisis In times of hardship, Mukuru is here—not just as a service, but as a partner in relief and recovery. Together, we are ensuring that help reaches the people who need it most, when they need it most. Is your NGO in need of reliable, safe, and traceable bulk payment services? Please visit our website at www.mukuru.com for further information. Mukuru – Sending More Than Money, Sending Hope. #Mukuru #HopeInHardTimes #FinancialRelief #DigitalInclusion #ElNinoResponse #StrongerTogether

We are pleased to share that Mukuru has achieved a remarkable milestone, becoming certified as a Top Employers Institute in South Africa for 2025. Following our 2024 accreditation, underscores our commitment to being a globally competitive employer, attracting and retaining happy, productive staff. Savina Harrilall, Chief People Officer at Mukuru, shares: “Our people are our biggest asset as they bring the vision of financial inclusion across the continent to life. This certification is a testament to our commitment to developing a people-first, sustainable business and culture.” The journey to certification required organisation-wide commitment, culminating in key achievements: · Turnover ratio reduced to 12.75% (below the industry benchmark). · Average employee tenure increased by 25% to 3.64 years. · First-time pass rates for internal training hit 95%, exceeding benchmarks. · Time to hire dropped to 2.5 months (faster than the 3.9-month benchmark). This is just the beginning! Mukuru’s aspiration to be a people-first organisation, underpinned by inclusivity, innovation, and engagement, continues to drive us forward as we aim for Top Employer status across more regions. Nabeelah Waja JP Van Zittert (CPsychol, RS) #Mukuru #TopEmployer #PeopleFirst #Innovation #FinancialInclusion

Zvakuendeka! Sez’khipha with the Mukuru Wallet!  #Zvakuendeka #MukuruWallet #SENDSTORESPEND #DigitalWallets #FinancialInclusion 

Mukuru Wallet launches in Zimbabwe. Mukuru has launched a mobile wallet in Zimbabwe, the first development since we were recently awarded a Deposit-Taking Microfinance Institution (DTMFI) licence by the Reserve Bank of Zimbabwe. This digital store of value signifies our commitment to driving financial inclusion and walking the journey to digitisation with our loyal customers. The Mukuru Wallet is a natural evolution in our 20-year history in the country and builds on our trusted capabilities symbolised by 250 Mukuru owned and over 500 partner access points across Zimbabwe which support more than three-million customers.  The wallet has several benefits which allow customers to send, store and spend: two pockets that allow users to send and receive money locally and internationally from mobile phones, safe storage of funds as well as a free cashout on international transfers. Furthermore, it provides convenience and cost savings, such as paying for electricity, buying airtime, settling DSTV bills and paying for insurance. While currently focused on private end users, soon organisations and businesses who already partner with Mukuru, will be able to make use of our local capabilities and global footprint to facilitate payments, such as distributing money to farmers, supporting payroll for small businesses and securing traceable aid distributions through the wallet. This milestone is an incredible achievement and forms part of a fundamental transition that has happened across our infrastructure and offerings in key territories. With the launch in Zimbabwe, Mukuru now has 5 wallets or digital stores of value in 5 territories including South Africa, Botswana, Malawi and Zambia.  #MukuruWallet #SENDSTORESPEND #Zvakuendeka #FinancialInclusion #Fintech #Payments #DigitalWallets #FintechNews 

We are pleased to share that Mukuru has been awarded a Deposit-Taking Microfinance Institution (DTMFI) licence in Zimbabwe. This important achievement enables Mukuru to expand on its mission of driving financial inclusion in the country and aligns perfectly with Zimbabwe’s National Financial Inclusion Strategy, which is spearheaded by the Reserve Bank of Zimbabwe Our Group CEO, Andy Jury and our Mukuru Zimbabwe Financial Services CEO, DOUG TAIT-KNIGHT reflect on this critical milestone which will enable Mukuru to provide ‘banking-like’ services on a smaller and more accessible scale for many of our customers who have grown to trust us in Zimbabwe. #Mukuru #DTMFI #RBZ #Fintech #FinancialInclusion #SendStoreSpend

Mukuru’s facilitates aid disbursement to 115 000 drought-affected people in Zimbabwe. Mukuru is proud to partner with Action Against Hunger | ACF-USA, Tearfund, Oxfam, and Trócaire to deliver essential food aid to nearly 115,000 vulnerable individuals in Zimbabwe, as part of a coordinated response to the severe drought impacting Southern Africa. During the first project cycle, approximately 1,400 tons of food were distributed through Mukuru’s Enterprise Payments Platform (EPP) providing critical support through food vouchering and provisioning. A total of 4,200 tons is planned across this impactful initiative, with the start of the second distribution phase starting today.  EPP is a secure, efficient, safe and cost-effective solution for collections and bulk payments and is built off the successful use case of Mukuru’s widely known remittance services. In a recent case study, Michael Scott, Group Head of Commercial at Mukuru, highlighted that Mukuru has built extensive partnerships with United Nations agencies, including UNICEF, the International Organisation for Migration (IOM), and the World Food Programme (WFP). Mukuru was awarded a contract by WFP to distribute monthly cash grants to refugees at the Tongogara Refugee Camp. EPP enables efficient delivery and end-to-end traceability of essential emergency funds to this vulnerable community.  On the recent food aid distribution, Scott said: “Being part of this collaborative effort has been both humbling and inspiring. Together with our partners, we’re working to make a meaningful difference in the lives of those who need it most”. Click here, https://lnkd.in/dMQNGY_k to read more about how Mukuru’s EPP is revolutionising bulk payments in these critical sectors including aid disbursements, payroll, and commercial transactions in underserved communities. To find out more about Mukuru’s EPP service, click here, https://lnkd.in/d58d3Wyz.    

Today, Mukuru proudly commemorates International Day of Persons with Disabilities (IDPD)— a special day to reflect, learn, and act toward building a world that is truly inclusive. This year’s theme, "Amplifying the leadership of persons with disabilities for an inclusive and sustainable future," resonates deeply with our mission to foster empowerment and inclusion at every level. At Mukuru, inclusion is not just a value—it’s a commitment. Our people are the heart of our business, and we are dedicated to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our Head of Learning Enablement and DEIB, Nashlene Velayuthan, shares: "Disability is not a limitation—it is DiverseABILITY, a source of unique strength, talent, and perspective. Yet, not all disabilities are visible, and barriers—whether physical, systemic, or attitudinal—can hinder people from reaching their full potential. True inclusion begins when we break down these barriers and recognise the extraordinary abilities within every individual." Building on this, our Chief People Officer, Savina Harrilall, highlighted in her article "People Are Not a Pillar" the importance of recognising each individual’s unique strengths and fostering an inclusive environment where employees can thrive. By investing in people and embracing diversity, Mukuru creates a culture that not only supports its employees’ growth but also strengthens customer relationships, ultimately driving business success. Read more here, https://bit.ly/4g7zDmi. As we reflect on IDPD, we reaffirm our commitment to nurturing leadership among persons with disabilities, breaking down barriers, and creating a culture where every individual can thrive. Leadership is at its most powerful when it comes from diverse voices, and by fostering such spaces, we build not just a workplace but a community rooted in empathy, belonging, and growth. Join a company that puts its people at the heart of everything we do. Explore career opportunities at Mukuru: https://lnkd.in/dC8GhgKe #MukuruTurns20 #MukuruCareers #PeopleFirst #WeBleedOrange #IDPD2024 #DiverseABILITY #InclusionMatters

Mukuru is proud to announce a landmark sponsorship with Zimbabwe Cricket, supporting the Chevrons as they shine on the international stage. This partnership is aimed at significantly boosting the development and growth of cricket in Zimbabwe. DOUG TAIT-KNIGHT, Mukuru Zimbabwe Financial Services CEO, shared: “We are thrilled to embark on this exciting journey with Zimbabwe Cricket. By investing in the Chevrons, we aim to contribute to the growth of cricket in Zimbabwe and create a lasting impact on the nation. Having been in business for 20 years, we see this as an opportunity to expand our presence and grow our customer base.” Brandon Lemuel Mncube ( MMDB ), Mukuru Chief Marketing Officer, added: “With Mukuru, we have been about unlocking possibilities and investing in much-loved sports such as cricket. This partnership reaffirms our role as a brand championing the continent’s boundless potential on and off the field. Cricket showcases resilience, unity, and triumph – values we deeply align with.” This collaboration goes beyond sponsorship – it’s a shared commitment to the growth of cricket in Zimbabwe and the empowerment of future generations. From Test matches to T20s, the Mukuru logo will now proudly feature on the Chevrons' playing shirts, symbolising our belief in their talent and potential. Here’s to unlocking possibilities and inspiring greatness both on and off the field! #Mukuru #MukuruForChevrons #CricketInZimbabwe #UnlockPossibilities

We are proud to share that Mukuru’s CIO, SANDRA RHEEDER, was selected as a finalist for IITPSA - Institute of IT Professionals South Africa’s prestigious 2024 Visionary CIO of the Year Award, standing alongside esteemed nominees reshaping technology and innovation. The IITPSA President's Awards celebrate excellence in ICT, recognising individuals who drive meaningful transformation, innovation, and leadership within the industry. The Visionary CIO of the Year Award honours technology leaders who demonstrate a forward-thinking approach to creating impactful solutions that address real-world challenges. Reflecting on the experience, Sandy shared: "It was such a privilege to be part of an amazing group of finalists for the Visionary CIO of the Year Award, which is recognition of the incredible work that Mukuru does as a fintech for Africa's emerging consumer. A huge congratulations to all the finalist and winner, Cinga Nyangintsimbi, who is truly inspirational in this space."  We are inspired by Sandy's dedication and vision, which continue to drive Mukuru’s mission of innovation. Congratulations on this remarkable recognition!  #Innovation #Leadership #Fintech #Africa #IITPSA #VisionaryCIO #Mukuru