Zendesk

🤩 Tracee Ellis Ross, the award-winning actress, producer, and founder/CEO, will join us on stage at #ZendeskRelate: https://zdsk.co/40i6Tkz 💫 Tracee is not only an award-winning actress, she's also the owner, founder and co-CEO of PATTERN Beauty. Tracee is a leader whose cultural fluency and skilled storytelling allow her to forge meaningful connections with audiences and customers alike. ✨ Join us in Las Vegas on March 25-27 for #ZendeskRelate, where AI innovation and customer experience meet. You won’t want to miss this.

One of sports’ biggest moments of the year is here: #Superbowl. This is also a big make-or-break moment as sports betting companies’ customer service is put to the test. During these high-volume periods, there is a massive opportunity in incorporating AI into the mix to optimize CX operations. This includes AI agents that provide customers with immediate answers from a knowledge base, as well as AI that helps human agents improve how they provide service, like categorizing inbounds based on intent and generating summaries of conversations. Companies such as Bally's Interactive elevate CX with Zendesk, using AI and automation for seamless support and faster resolutions. As Matthew Litherland, Senior Service Delivery Manager at Bally’s, says: “The number of people saying they want to self-serve or get answers without talking to somebody was quite surprising. In response, we’re now focusing on experimenting with AI and improving our non-agent help.” Great to see companies like these not only meeting customer expectations, but setting new ones – redefining service, elevating every interaction, and establishing a standard that others will follow.

💼 As flexible work environments continue to shape the landscape in 2025, executives face challenges in extending the advantages of in-office functionality for hybrid and remote teams. A strong focus on employee experience is essential to bridging this gap. 🔑 In Forbes, Zendesk CEO Tom Eggemeier shares three key strategies companies can implement to ensure all employees, regardless of location, have the tools and support they need to thrive: https://zdsk.co/40eMAV4

🛫 Take your CX to new heights this year with agent copilots: https://zdsk.co/3Qcmey9 👩🏼✈️ Agent copilots are a suite of AI-powered tools designed to enhance agent productivity while maintaining exceptional customer service. This leads to improved customer satisfaction, increased efficiency, and reduced operational costs.

☕️ Missed our webinar with Dutch Bros Coffee, where they brewed up insights on their journey to employee service excellence? Grab your favorite coffee and sip on the on-demand replay here: https://zdsk.co/4aTaZo8 🎯 Mike Buzan, VP of People Operations and Strategy, and Samantha Ramirez, Employee Experience Administrator, delivered powerful insights and strategies to help you drive real workforce impact.

🚀 Discover the top five trends shaping CX in 2025 with Lisa Fairbanks (RiCharde), Amazon Web Services (AWS)'s Global Head of CX Solutions: https://zdsk.co/3EndLFU 🌟 Join Lisa, CTO of AMER Jason Maynard, and Senior Director of Product Marketing Paulette Chafe at #ZendeskRelate for bold insights and real-world examples to elevate your CX strategy with AI.

✅ The AI race is not about chasing fads, it is about building a future where your customers’ problems are solved effectively and securely, every time. 📈 CEO Tom Eggemeier breaks down the “DeepSeek fever” and explains how to lay the groundwork for CX that lasts: https://zdsk.co/4jHqnrD

Great write up on our partnership with Local Measure by Sheila McGee-Smith. This is part of Zendesk’s larger commitment to building the most comprehensive and innovative voice solutions for businesses. From our native voice tools to strategic collaborations like this one, we are continuously investing in the future of voice to ensure our customers can meet every challenge with confidence.  https://lnkd.in/g6q4MVRa 

💡 Nicholas Thompson, CEO of The Atlantic, shares his insights on emerging AI trends at Zendesk's #CXTrends 2025 event. Watch his thought-provoking session on-demand: https://zdsk.co/4aGVX4L

🚀 How the largest employee-owned business in the UK transformed its employee service with Zendesk: https://zdsk.co/40CdK8w 🤯 John Lewis Partnership once relied on a printed brochure to inform all 100,000 of its partners/employees — both active and retired — of their benefits. That changed with the Partner Choice website, which gave employees instant access to the latest benefits. 💡 "Zendesk became an internal resource to support our partners and make their lives easier,” says Raphael Hewett, partner and Publicity Manager at JLP.