Zendesk Partners

[Korean below/한국어 버전은 아래에 있습니다] We're excited to share the success of the Zendesk Korea Partner Executive Connect 2024, held on August 26th at the Josun Palace Hotel in Seoul. Over 40 attendees, including reps from 9 partner organizations, joined us to align strategies and set the course for the rest of 2024. Key highlights included updates on Zendesk’s latest products, our enhanced Partner Program, and valuable networking sessions that reinforced our collaboration. Thanks to all our partners for your enthusiasm and commitment. Together, we're ready to achieve new heights in 2024 and beyond. Let’s keep the momentum going! -- 8월 26일, 서울 조선 팰리스 호텔에서 열린 Zendesk Korea Partner Executive Connect 2024가 성황리에 마무리되었습니다. 이번 행사에는 9개의 파트너사와 Zendesk 팀이 함께하며, 2024년 하반기 성공을 위한 전략적 로드맵을 공유했습니다. 참석해 주신 모든 파트너사 여러분들께 다시 한번 감사드립니다. 이번 행사의 핵심은 Zendesk의 비즈니스 및 파트너 전략에 대한 심도 있는 논의였습니다. 참석자들은 최신 제품과 기술 업데이트를 직접 접하며, 상호 성장을 촉진할 혁신적인 방안을 모색하는 기회를 가졌습니다. 또한, 강화된 파트너 프로그램과 파이프라인 생성 전략에 대해 집중 조명하였습니다. 이어진 네트워킹 세션은 협업을 더욱 강화하고 공동 목표에 대한 열정을 재확인하는 시간이 되었습니다. 모든 파트너 여러분의 열정과 헌신 덕분에 이번 행사는 더욱 뜻깊은 자리가 되었습니다. 또한 긴밀한 소통과 협업을 통해 공동의 목표를 달성하기 위한 구체적인 방안을 논의할 수 있었습니다. 참석해 주신 모든 분들께 다시 한번 진심으로 감사드리며, 앞으로도 더 큰 성공을 위해 함께 지속적으로 협력해 갈 수 있기를 기대합니다. 감사합니다. #Zendesk #PartnerConnect #비즈니스전략 #네트워킹 #파트너십 #기술혁신

Partners, explore the impact of AI on customer service through 59 insightful statistics, revealing the significant advantages AI brings to businesses, customers, agents, and administrators alike. 💡 https://lnkd.in/gXhzkpUu

A heartfelt thank you to our Partner Sponsors for supporting our biggest event of the year in Asia, Zendesk Presents Singapore. With over 600 attendees joining us both in person in Singapore and online across Asia, streaming in four languages, our Customers and Prospects had the opportunity to learn about our new product releases and how Zendesk can help them achieve the ultimate in employee service and deliver exceptional CX during their business transformations. Special thanks to our Gold Sponsor, Nautilus Talk, and our Online Sponsors DEMETER ICT, SIEBRE, Bricom, MEGAZONECLOUD, and MatrixCloud!

In today’s fast-paced digital world, some of the most frustrating experiences we all encounter unfortunately are with customer service teams. You know the scenario: you're struggling to resolve an issue, but you're lost in a maze of irrelevant automated recordings and endless menu options. It’s not just an inconvenience — it’s a breakdown in human connection. It’s an issue that's at the forefront of every CX leader’s mind, and even the Biden Administration announced this week a government-wide effort to crack down on these poor customer experiences. https://lnkd.in/gexWTFGV Here’s my take: With all the hype around AI, it’s easy to forget that no matter what industry you’re in, every interaction is ultimately in service to humans. This focus on human interaction is even more important as we advance toward a world where 100% of customer interactions will involve AI in some form, and 80% of all inquiries will be resolved without the help of a human agent. It’s a massive amount of change in a very short period, but when done right, AI can help create connections that actually are more personal and relevant. Zendesk believes AI shouldn’t be something you tack on like a sidekick and constantly prompt for answers. The magic happens when you have AI that is purpose-built to enhance human connection sitting at the core of your system; continually learning and improving over time, resolving more issues through automation, enhancing the productivity of agents, and enabling you to assess and fix issues with confidence. It all adds up to exceptional service that’s more accurate, personalized, and empathetic for every human on the other end. As our Head of AI, Cristina Fonseca, points out “AI agents are not just altering the customer service landscape; they’re elevating the human role within it. What we’re seeing is customer service professionals transitioning from routine task handlers to expert problem solvers and relationship builders. With AI handling the basics, teams can focus on complex issues, deliver personalized service, and drive customer loyalty.” While automation and artificial intelligence have their place, they should never replace the fundamental human interactions that build trust and resolve issues efficiently. It’s crucial that as we advance technologically, we don’t lose sight of the human element that makes our services truly valuable. Let's continue pushing for progress and backing initiatives that prioritize human-centered experiences. Ultimately, the end customer is always human, so keeping the focus on them makes the difference. #customerservice #CX #AI

Partners, mark your calendars for #ZendeskRelate2025 in Las Vegas next year, March 25-27! More details about the event will be shared in the coming weeks. Stay tuned! 🤫 Discounted early bird pricing is available now through November 3rd, get your tickets now! https://lnkd.in/daf5Ftnr

Zendesk’s own Kate Rimolo shares her top tips for managing leads in Partner Connect. In our latest blog, she breaks down everything Partners need to know about viewing, managing, and following up on leads, plus how to convert them into opportunities. Don't miss out—check it out now! https://lnkd.in/dxpJiW7b

The second-largest marketplace in SaaS just got a makeover, and it's looking better than ever! Explore over 1,500 apps in the Zendesk Marketplace tailored to meet your business needs and elevate your data integration, enhancing both customer and employee experiences. See for yourself: https://lnkd.in/gg2Ct98S

Zendesk 🤝 Amazon Web Services (AWS) = ✨ 💪 ✨

A heartfelt thank you 🙇♂️ to our Partner Sponsors for making Zendesk Showcase Japan, our biggest event of the year, a success yesterday in Tokyo. Attendees had the opportunity to engage with our sponsors, explore new product releases, and learn how to leverage Zendesk for the ultimate in Employee Service and delivering the best CX to your customers when transforming your business. Thank you eclect, Inc. 株式会社エクレクト, ZeQ, Enecom, SCSK Corporation and ALTIUS-LINK VIETNAM for sponsoring the event!

Join our integrated Partner, Higher Logic Vanilla, tomorrow for a Zendesk-focused webinar! Fresh off an optimized integration release, Zendesk users can now: - Automatically escalate posts to Zendesk based on criteria like keywords, user sentiment, and inactivity. - Convert helpful community posts into Zendesk knowledge base articles. - Proactively suggests relevant content from community discussions and the Zendesk knowledge base to users with Vanilla’s AI assistant. - And so much more.. Grab your spot here: https://lnkd.in/gdDmHgvv