📱 Dive into the ACI World - Airports Council International WhatsApp Channel! ✈️ Get ready to receive the latest news and insights from the voice of the world airports. Stay ahead of the game, with our growing community; anywhere, anytime. 🌟 We’re thrilled to have you on board! Click the link to follow our channel: https://lnkd.in/esbhWx4T #StayConnected #Welcome #airports #aviation #whatsapp Luis Felipe de Oliveira Antoine Rostworowski Veronique Demers, MBA Dimitri Coll Jennifer Desharnais Thomas Romig Nathalie Herbelles
ACI World - Airports Council International
Airlines and Aviation
Montreal, Quebec 79,942 followers
The voice of the world's airports
About us
Airports Council International (ACI), the trade association of the world’s airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific, ACI EUROPE, ACI Latin America-Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2023, they serve 712 members, operating 1925 airports in 171 countries. As part of the ACI Federation, ACI World is governed by its World Governing Board and deals with global issues, international regulatory bodies such as the International Civil Aviation Organization, and other organizations with international interests. ACI World contributes to the safety, security, and sustainability of the global aviation through its twin mission: to advance the collective interests of airports and the communities they serve and promote professional excellence in airport management and operations.
- Website
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http://www.aci.aero
External link for ACI World - Airports Council International
- Industry
- Airlines and Aviation
- Company size
- 51-200 employees
- Headquarters
- Montreal, Quebec
- Type
- Nonprofit
- Founded
- 1991
- Specialties
- Airport Safety, Security, Environment, Service Quality, Economics, Training, Health, Information and Comunication Technologies, Airport Facilitation, Airport Statistics, Airport Conferences, Airport Service Quality Benchmarking, Airports, and Aviation
Locations
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Primary
ACI World
1500-800 rue du Square Victoria
Montreal, Quebec H3C 0B4 , CA
Employees at ACI World - Airports Council International
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Veronique Pell - Lescaut
Senior Director - Global Learning and Development - airports | board member
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Pierre Charbonneau
Vice President, Events & Commercial Services
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Luis Felipe de Oliveira
CEO - Board Member - Global Leader -MBA
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RJ Steenstra AAE, IAP, ICD.D, GCB.D
President & CEO PortsToronto | Re-Imagining the Future of Transportation and Urban Airports | Connecting Toronto Globally | Community Builder
Updates
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🎉 A major milestone for the Airports Council International - North America region! Congratulations to The Port Authority of New York & New Jersey on achieving accreditation for three major New York airports through the ACI Accessibility Enhancement Accreditation program. ✈️ LaGuardia Airport ✈️ Newark Liberty International Airport - EWR ✈️ John F. Kennedy International Airport - JFK Charles Everett, Director of the Aviation Department at The Port Authority of New York & New Jersey, said: “Being independently validated for our effort is always rewarding, but that’s especially true for this accreditation, which recognizes our extensive work to ensure our airports are accessible and inclusive to all.”
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🚀 Progress never stops! Congrats to Malta International Airport plc and Rajiv Gandhi International Airport for advancing to the next level in the Airport Customer Experience Accreditation. This program is the only one in the airport industry that provides a 360˚ view of customer experience management. 🔗 Learn more about their achievements and the program: https://lnkd.in/90n9a ACI EUROPE Airports Council International - ACI Asia-Pacific & Middle East
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🔔 The ACI World 2025 training calendar 📅 is here! Advance your career with our industry-leading programs—designed to enhance your skills and those of your team in the airport industry. From #safety and #security to #leadership and #sustainability, discover a wide range of opportunities for professional growth. Explore the calendar: https://lnkd.in/dUuc2SYB 🙌 Thank you for your support in building the 2025 Training Calendar and making training more accessible worldwide: • Flughafen München • IGA Academy • JAA Training Organisation • Etihad Aviation Training • RAC Academy • Bucharest Airports • Hong Kong International Aviation Academy • College of Aviation & Technology - Kuwait • ITAérea Aeronautical Business School • RIX Riga Airport • Training School - CCAA • RESQTEC
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🎉 During the vibrant #AirportCX Summit, we had the pleasure of recognizing London Gatwick at the ACI Accessibility Enhancement Accreditation Certificate Ceremony. Well done! Stewart Wingate, CEO of London Gatwick, said: “We are delighted to be celebrated by ACI for our work in improving accessibility across the airport. The accreditation recognises London Gatwick’s commitment to improving accessibility and enhancing the experiences of disabled passengers. We will continue to work with key industry partners and experts to make further advancements, to be the airport for everyone whatever your journey.” 🔗 Discover more about the program: https://bit.ly/3oUC2vs Anna-Ruth Cockerham ACI EUROPE
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👏 Bravo to Manzanillo Airport International Airport, operated by Aeropuertos GAP, for their successful APEX in Security review! This achievement marks a significant step in enhancing security and compliance with global standards. ACI World's Airport Excellence Program (APEX) provides collaborative onsite airport reviews led by industry peers and experts to optimize airport operations, regulatory compliance, and aviation standards worldwide. 👀 Discover more about what our APEX programs can offer: https://lnkd.in/gjJg57Hs APEX Team Excellence: • Eric Martijn, APEX Team Leader , ACI World • Sandra Milena Calderon Cano, Coordinator of Load and Technological Media, Aeropuerto Internacional El Dorado • Jaime Lynn Sheridan - RPT, Director of Security & Industry Affairs, Canadian Airports Council | Conseil des aéroports du Canada • Carlos Aguirre, AVSEC Instructor/Supervisor, AeropuertoJose Joaquín de Olmedo • Danny Coveney, Director, Montreal Airports, Airside Operations & Aviation Safety, ADM Aéroports de Montréal • Luis Mojica, Police Officer lll, Los Angeles World Airports Airports Council International - Latin America and Caribbean - ACI LAC
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🔴 As we close the curtain on an extraordinary #AirportCX Summit 2024, the final sessions provided a powerful conclusion, filled with thought-provoking discussions and inspiring insights. Here's a look at how the afternoon unfolded: 🔷 Panel: "Revenue Generation & Travel Retail" 🎙️ Moderated by: Dr. Marije Teerling (PhD), Leading Professional Experience Management, NACO, Netherlands Airport Consultants 🎤 Speakers: • Gregg Paradies, President & CEO, Paradies Lagardère • Sören Borch, Director Sales Experience & Excellence, Gebr. Heinemann • Alexandre Jose Guerra De Castro Monteiro, CEO, RIOgaleão – Aeroporto Internacional Tom Jobim 🔷 "Standards Fostering Our Smart Travel" 🎤 Presented by: • Mdm. Zhang Yuan, Secretary General, China Civil Airports Association 🔷 Fireside Chat: "The Travel Ecosystem Accessibility from the CEO Point of View" 🎙️ Moderated by: Kirk Goodlet, PhD, IAP, Senior Director, InterVISTAS Consulting 🎤 Speaker: • Julius G. Neri, Jr., General Manager & CEO, Mactan-Cebu International Airport 🔷 Panel: "The Impact of Customer Experience Accreditation on Customer Experience Centricity" 🎙️ Moderated by: Christopher Birch, Director, Guest Experience, San Francisco International Airport 🎤 Speakers: • Benedetto Viola, Quality Management and Continuous Improvement Manager, SEA Milan Airports • Kevin Lee, Assistant General Manager, Customer Service and Terminal Operations, Airport Authority Hong Kong • Jesús Caballero Pinto, CEO, SOF Connect - The Operator of Sofia Airport • Ramón Miró, President & Director General, Corporación Quiport S.A. 🔷 Closing Remarks & 2025 Handover 🎤 Presented by: • Justin Erbacci, Director General, ACI World - Airports Council International •Jan Lennon, MS, IAP, Interim General Manager, Hartsfield-Jackson Atlanta International Airport • Wang Xiaoyong, Chairman, 广州白云国际机场股份有限公司 In a symbolic moment, Jan Lennon officially handed over the baton to Wang Xiaoyong, marking the transition to Guangzhou Baiyun International Airport Co., Ltd. as the host of the 2025 Summit. Media release: https://lnkd.in/dk34Qahe Thank you to everyone for making #AirportCX 2024 an unforgettable event. See you in 2025! ✈️🌍 Airports Council International - ACI Asia-Pacific & Middle East Airports Council International - North America
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🔴 Exploring today's trends at #AirportCX Day 2 morning: This morning's sessions delved into the evolving dynamics of the airport community and the role of AI in enhancing customer experiences. 🔷 Keynote: "How Can We Manage the Airport Community?" 🎤 Presented by: • Laurent Simon, Professor, HEC Montréal 🔷 "How AI Will Impact the Future of Customer Experience and the Travel Ecosystem" 🎤 Speakers: • Wang Xiaoyong, Chairman, 广州白云国际机场股份有限公司 • Luke McKeever, CEO, Thomas • Fady Atallah, Creative Director, Moment Factory • Alex Covarrubias, Chief Growth Officer, Zensors 🔷 Panel: "Adapting to the Changing Workforce" 🎙️ Moderated by: Lungile Langa, Group HR Executive, Airports Company South Africa 🎤 Panelists: • Pikri Ilham Kurniansyah, President Director & CEO, PT Bandara Internasional Batam • Rafael Fernández Villasante, Director of Operations, Aena • Seda Kaplan Erdogan, Chief Human Resources Officer iGA Istanbul Airport Stay connected for more updates as we continue exploring critical issues facing the travel industry today! 🌍✈️ Airports Council International - North America Hartsfield-Jackson Atlanta International Airport
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🍽️ Did you catch last night's #AirportCX Gala Dinner? 🍹 What a remarkable evening it was! We honored the winners of the prestigious Airport Service Quality (ASQ) Awards, together with Amadeus for airports. The ASQ program is the world’s leading airport passenger satisfaction program with over 400 participating airports in 95 countries. From 595,000 surveys collected in 2023, 170 ASQ Awards have been won by 90 airports around the world: https://lnkd.in/dh_jEP6a Swipe through for a glimpse into last night’s event! 📸👇 Thank you to host, Hartsfield-Jackson Atlanta International Airport Airports Council International - ACI Africa Airports Council International - ACI Asia-Pacific & Middle East ACI EUROPE Airports Council International - Latin America and Caribbean - ACI LAC Airports Council International - North America
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