Aizan Technologies Inc

Stuck on hold waiting for a rep? What if you could explore the remarkable world of animal communication or learn about fascinating behaviors across the animal kingdom instead? With Qtivity, every on-hold moment can be as engaging as the wonders of nature. Choose what interests you while you wait to connect with a representative. Experience it for yourself: https://lnkd.in/eE52u-YU #CX #ContactCenter #CustomerExperience #Qtivity #CustomerSupport

As 2024 winds down, we're reflecting on some major ideas discussed earlier in the year reshaping the contact center and CX landscape (namely, AI, cloud, and the value of voice). Here's how our ideas have evolved since: 1️⃣ Chatbots continue to get smarter → moving from robotic scripts to sophisticated conversational tools. 2️⃣ Generative AI is still evolving → with platforms like Google Gemini and others entering the marketplace. 3️⃣ Voice interactions continue to be more valuable than ever → now a key data stream powering AI models and enhancing customer insights. These advancements aren’t just trends; they’re transforming customer engagement, team workflows, and business strategies. Looking to 2025, where do you think these ‘big ideas’ will take us next? Catch the full article written earlier this year by Jon Arnold to dig deeper into these shifts and their future potential. https://lnkd.in/ek4jMx5Y #AI #CustomerExperience #ContactCenter #Voice #Cloud #Innovation

In a digital world full of chat and messaging options, voice communication still offers something unique: warmth, clarity, and emotional depth. These qualities make voice irreplaceable for customer interactions that require empathy and understanding. Want to know why voice continues to hold its ground in the modern customer experience? Jon Arnold from J Arnold & Associates dives into this topic and the evolving role of voice in contact centers. It’s a must-read for anyone looking to create truly impactful customer experiences. Read more: https://lnkd.in/eB2JQQUq #CustomerExperience #VoiceCommunication #CX #ContactCenter #CustomerSupport

Can You Name This Iconic Mountain? We’re featuring a breathtaking landmark today, can you guess which one? Hint: It stands tall in Japan, just like how Qtivity stands out by creating flawless on-hold experiences that elevate your customer service to new heights. Drop your guesses in the comments! 👇 And while you’re here, discover how Qtivity can take your contact center to the top: https://lnkd.in/eE52u-YU #CX #ContactCenter #CustomerExperience #OnHoldExperience

The Future of Contact Center Agents in an AI-Driven World As AI takes over routine tasks, the role of contact center agents is evolving. Here’s how their roles are changing: 01 - Shift to Super Agents: With AI managing routine queries, agents will focus on complex, high-empathy issues that only humans can solve. They’ll need advanced communication, problem-solving, and product expertise, while seamlessly handling multiple channels (voice, chat, video). 02 - Expanded Responsibilities: Agents are becoming more than just support, they’re turning into "omnichannel orchestrators" and customer advocates. From social media management to coordinating customer journeys, their roles are growing beyond the traditional scope. The future is bright for agents who embrace these changes and evolve alongside AI. How do you see agent roles transforming in your industry? #ContactCenter #AI #CX #CustomerExperience #SuperAgents #FutureOfWork

Congratulations to TELUS for playing a part in history as a Lead Sponsor of Canada's entry in the inaugural Puig Women’s America's Cup, which has attracted the world’s greatest women sailors for the first time. ⛵️ The Canadian team, Concord Pacific Racing, is competing this month in Barcelona against elite teams from the U.S., Australia, Germany, Netherlands, Sweden, and Spain. #PuigWomensAmericasCup #AC37 #Barcelona2024 Photo credit: Concord Pacific Racing on Instagram (@concordpacificracing)

Ready for a Binge-Worthy Experience? We’re featuring a TV show today that’s as majestic as it is binge-worthy! Can you guess what show we’re referencing in these images? Drop your guesses in the comments below! 👇 While you're at it, check out how Qtivity can make your customer interactions just as captivating as your favorite shows: https://lnkd.in/eE52u-YU #CX #ContactCenter #CustomerExperience #BingeWorthy #OnHoldExperience

Is Your Contact Center’s AI Protecting Customer Privacy? For CX leaders, data privacy isn’t just a box to tick, it’s mission-critical. If your AI is handling customer conversations, here’s what you need to consider: 🛡️ Consent & Transparency: Are your customers fully aware of the data they’re sharing with your AI? 🔐 Data Security: Your contact center deals with sensitive information daily. Protect it with strong encryption and anonymization. 🔗 Third-Party Integrations: Who else is accessing your customer data? Understand your partners' policies thoroughly. ✅ Compliance: GDPR, CCPA compliance isn’t optional. Regular audits should be standard practice. 💡 Trust & Accuracy: AI should enhance trust. Ensure your systems provide accurate, reliable information every time. As contact center leaders, ensuring privacy isn’t just a responsibility, it’s a chance to build deeper customer trust. How are you integrating privacy into your CX strategy? #CX #ContactCenter #DataSecurity #AI #GDPR #CCPA #CustomerTrust

New to our In-Queue Entertainment platform: “Canadian, eh?” This activity lets your callers explore what makes our dear country so special, like Banff National Park — all while they’re on hold. Welcome to a new era of in-queue customer experience. Learn more about Qtivity: https://lnkd.in/grZEjVWp #Qtivity #CX

Aizan has surpassed 1.9 million telephone numbers under management! 🎉 This milestone is a testament to Aizan's ability to elevate voice network capabilities. Thank you for choosing Aizan as your partner in innovation.