How might we make a hospital clinic feel more like a spa retreat?
That’s the question I find myself asking every time I wait to enter the hematology clinic (which also houses oncology) to get treatment for a rare autoimmune disease called #MultifocalMotorNeuropathy or #MMN .
Today was no different.
But I think it was amplified by the fact that I have just finished Sue Robins' incredible #book on #patientexperience #advocacy and #healthcaretransformation, Ducks in a Row (I’ll write more on this soon).
As I looked around, I counted at least 10 “DON’t” signs, FIVE stop signs, caution tape on the floor, dog eared posters about the patient portal, health equity surveys, etc.
At the “welcome” desk, they still haven’t removed the old and crusty tape along the front of the cabinet (no doubt from previously splayed posters).
Like Sue Robins' waiting room in British Columbia, 24/7 news is the constant hum in the background (though CP 24 verses CNN) about the latest war, murder, accident or celebrity sighting.
The only interruption?
The call of a number for someone not in line at the butcher’s but waiting to get their blood tested.
The state of the space is in no way a reflection of the excellent care I receive from dedicated nurses and support staff—thank God!
Because if I were to go on the atmosphere of the hospital space alone, I’d be screwed.
Though the clinic is in the older part of the hospital, it’s interesting that even in the brand, spanking new section, it still feels cold and impersonal. My neighbour, there a few months ago for a test, noted that staff too were complaining about the poor design (even if there’s less grungy tape on the walls).
When did we decide that hospitals should feel like an industrial factory floor? And how does this:
A) Create a calming, welcoming and healing environment for patients and families?
And:
B)Provide a work environment staff can do their best work in?
It’s not rocket science, nor does it take a gazillion extra dollars. Just thoughtful, intentional choices.
#hospitaldesign #patientcentred #relationshipcentred #designmatters #spa #healingtools