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Bruce Eccles gives his advice and some of the best practices for shop owners to take their shop above and beyond. He chats about the importance of joining an association, using networking, being loyal to suppliers, and not being afraid of change. Head over to YouTube to watch the full episode: https://lnkd.in/gFmipuMf #automotiveindustry #autorepair #autorepairshop #automotivepodcast #carpodcast #mechanic #cartechnology #cartrends #shopowners

In this week’s episode of The Brake Room, we discussed changing trends in the auto repair shop industry and in this clip, Bruce Eccles talks about what he sees as an important emerging trend to which a lot of shop owners should be paying attention. Top auto repair shops are learning to slow down, take on less work per day, and inspect cars more thoroughly. This is a shift from the past mentality of trying to push through as many cars as possible to make more money, which often led to rushed or incomplete inspections. The focus is now on quality over quantity, taking the time to properly assess each vehicle. Head over to YouTube to watch the full episode: https://lnkd.in/gFmipuMf #automotiveindustry #autorepair #autorepairshop #automotivepodcast #carpodcast #mechanic #cartechnology #cartrends #shopowners BNV Media

Building trust is one of, if not the most important aspect of acquiring and keeping customers and clients👇👇

Episode 3 of The Brake Room is now out on all podcast platforms and YouTube! On today’s episode, father and son duo Bruce and Scott Eccles join host Lucinda to discuss the changing trends and new technology in the auto repair shop industry. They chat about the emergence of EVs and whether or not every car on the road will eventually be an EV, as well as how new technology has changed the customer experience, and the importance of educating customers on products and cars that are new to the market. Head over to YouTube to watch the full episode: https://lnkd.in/gFmipuMf #automotiveindustry #autorepair #autorepairshop #automotivepodcast #carpodcast #mechanic #cartechnology #cartrends BNV Media

Today’s mechanics and technicians aren’t necessarily motivated in the same way of days past. The key to motivating people is to help them feel like they're part of something bigger, not just to offer financial incentives.  The opposite of depression isn't happiness, it's purpose, and as human beings we all crave that sense of purpose. When people feel that in your company or business, you'll get the best out of them. Head over to YouTube to watch the full episode: https://lnkd.in/gFmipuMf #automotiveindustry #autorepair #autorepairshop #winningculture #companyculture #carpodcast #teamwork

Small business owners! Are you aware how much your personality and habits influence your company culture? An important trait for business owners in the auto repair industry is being aware of how their day to day outlook affects others within their company and mitigating traits that may negatively affect those around them. If the owner struggles with focus and gets distracted easily, this can lead to a disorganized business and employees who mirror that behavior. Check out the full episode on YouTube and wherever you get your podcasts! https://lnkd.in/gu34dd-v #automotiveindustry #autorepair #autorepairshop #changingculture #companyculture #carpodcast BNV Media

Changing organizational culture is a slow and steady process, especially in the auto repair industry. As a technician or mechanic, you diagnose a problem and then fix it. But when it comes to changing the culture of an organization, it's not that simple. You may see issues and want to fix them, but the culture didn't develop overnight and won't be fixed overnight either. Modifying an organization's culture takes time, and often years. Watch the full episode at https://lnkd.in/gu34dd-v or wherever you like to listen to podcasts! #automotiveindustry #autorepair #autorepairshop #changingculture #companyculture #carpodcast BNV Media

How do you identify the characteristics of a company culture that may not be working effectively? In the auto repair industry, massive factors such as inconsistent customer and employee experiences, difficulty retaining and finding good people, and challenges with productivity are indicators of a struggling company culture. Once you can identify those issues, you can then begin to address them properly! How do you identify issues within your company culture? Let us know in the comments below👇 Watch the full episode at https://lnkd.in/gu34dd-v or wherever you like to listen to podcasts! #automotiveindustry #autorepair #autorepairshop #changingculture #companyculture #carpodcast BNV Media

Episode 1 of The Brake Room is now out on all podcast platforms and YouTube! https://lnkd.in/gu34dd-v On today’s episode, host Lucinda Underwood is joined by Greg Marchand, COO of ShopPros. The two sit down to discuss all things culture including how to identify when your business has issues with culture, how to properly influence great company culture, creating the best environment for your employees, as well as the foundations of great culture. What are some ways you address culture within your organization? Let us know in the comments below. #automotiveindustry #autorepair #autorepairshop BNV Media

We’re almost at the end of season 1 of Feature Friday! In episode 10, hosts Trevor Silver and Aaliyah Arab-Smith are joined by the distinguished Lindell Smith. Make sure to tune in this Friday on YouTube or wherever you get your podcasts! Feature Friday is a ONE North End initiative brought to you by their ANS Social Innovation Youth Lab. Subscribe on YouTube: https://lnkd.in/eSjHpSru #podcasts #podcasting #anspodcast #newmedia