ICUC

We’re your “always-on” team. Helping customers in any languages. Any time zone. Across all channels. Reach out to our support team: https://lnkd.in/gtcaUdQU

Is your brand ready for the unexpected this election season? A solid crisis management plan can make all the difference. From quick response strategies to keeping communication clear, being prepared means you're always one step ahead—no matter what comes your way. Learn how to safeguard your brand when it matters most. https://lnkd.in/d6hqDmWj #uselection2024 #crisismanagement

We admire João Amorim's passion for learning and growth. As an Insights Analyst, he brings a wealth of knowledge to our team, and we're proud to not only learn from him but also support his desire to grow. At ICUC, fostering creativity and curiosity is at the heart of everything we do. We’re continuously working toward growth and creating opportunities for our team to thrive—because when our people grow, so do we. 🌱

🍂 Happy Thanksgiving! 🍂 As we celebrate the season of harvest in Canda and the upcoming US Thanksgiving, we’re reminded of all the ways this time of year symbolizes the fruits of our collective efforts. Just like a successful harvest is the result of careful planting, tending, and teamwork, our own accomplishments reflect the dedication, support, and collaboration we share as a team. This Thanksgiving, we’re grateful for: Collaborative Success 🌱 — Together, we’ve planted seeds of innovation and worked hard to bring projects to life. Connection 🌾 — Every milestone we reach is a testament to the bonds we've built and the ideas we've nurtured together. Support 🌻 — Through challenges and successes alike, we continue to lift each other up, ensuring that no one faces the journey alone. May this season bring you time to reflect, connect with loved ones, and recharge for the exciting opportunities ahead.

Mental health awareness is not just about recognizing the struggles but also highlighting the importance of sharing support and understanding. At ICUC, we believe in the power of personal stories to foster a supportive community. Our Employer Brand Manager, Jan Crewe, shares one of her grounding tools during moments of uncertainty — poetry. Here are a few poems that reflect her journey:   "Still I Rise" by Maya Angelou https://lnkd.in/eD3RBwC  "Bee Whisperer" by Laura Secord  https://lnkd.in/eJFSyVqh "Mr. Grumpledump’s Song" by Shel Silverstein https://lnkd.in/e8H64Hn3 "The Giver (for Berdis)" by James Baldwin https://lnkd.in/em-8PBSz "The Promise We Live By" by Simon J. Ortiz https://lnkd.in/e5rXxxQR 

Election season brings different challenges for every brand. Whether you're low-risk or tied to public policy, it’s crucial to tailor your social strategy based on your brand’s risk tier. Here’s the rundown: - Low-risk brands: Keep calm and carry on. Minor caution, monitor sentiment, but stick to your core message. - Potentially controversial brands: Pause non-essential content, ramp up monitoring, and prepare for rapid response. - Politically active brands: Highest caution! Real-time monitoring and legal-reviewed responses are a must. - Not sure where your brand fits? Let us help you strategize: https://lnkd.in/d6hqDmWj #uselection2024 #socialstrategy

We’re excited to celebrate both Hispanic Heritage Month and the birthday of our amazing DEI Co-Chair, Tyler Hower! From September 15 to October 15, we honor the rich histories, cultures, and contributions of Hispanic and Latinx communities. Tyler truly embodies the spirit of this month, dedicating herself to creating a welcoming space for everyone to be their authentic selves. And if you know Tyler, you know she always has a book in hand!  To mark this special month and her birthday, we’ll be diving into some of her favorite reads. Let’s come together to celebrate the vibrant heritage of the Hispanic community and the wonderful impact Tyler has on all of us. Happy Birthday, Tyler! 🎉

Deleting comments in your feed can backfire—leading to censorship accusations (and bigger headaches for your brand). Brands need a game plan for when the discourse gets messy. We've got the answers. Check out our guide to moderation A to Z during election season: https://lnkd.in/d6hqDmWj #uselection2024 #communitymanagement

IYKYK ☕✨ #HappyInternationalCoffeeDay

The social media landscape never stays still, but the last few months of 2024 have seen the online and offline worlds interacting in new, surprising, and shocking ways. The digital world is somehow more real than ever before, but also seemingly harder to trust. We hope that won’t always be the case. Get insights on the biggest trends in social, and how you can stay ahead in the conversation in our latest I See You See Quarterly Download. Read the full letter here: https://lnkd.in/gmVQFPwe #iseeyousee #socialmediainsights