Parloa

💥 IT'S HERE! 💥 Today, we’re thrilled to announce a groundbreaking new chapter of AI in customer service. Imagine a personal AI agent for every single customer. In the generative AI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform — Parloa AMP ✨ Why will this change the game for contact centers? ▫️ Parloa AMP allows companies to provide a personal AI agent for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. The ability to simulate and evaluate thousands of conversations before deploying to customers allows you to safely and reliably fine-tune each agent. AMP will be unveiled on September 12th by our co-founders Malte Kosub and Stefan Ostwald live at our WAVE conference in #Berlin. Learn more about today’s sneak peek: https://lnkd.in/dnXpCJpE #AI #GenAI #AIagent #AIAgentManagementPlatform

The era of AI agents starts now! 🚀 Voice is back, and it's here to stay. We’re witnessing a generational shift – from clicks to conversations. Just like the rise of websites and mobile apps before, voice is becoming the next big thing, with AI agents driving the change. Read more about why businesses should adapt their customer service strategy to this shift and what trends are leading the charge 👉 https://lnkd.in/eVUexH2i

Next week, our CTO, Alexander Matthey, will join Prof. Dr. Louisa Specht-Riemenschneider, Federal Commissioner for Data Protection and Freedom of Information, and Jörn Wittmann, Group Privacy Ambassador at Volkswagen, at Transform to discuss data privacy in Germany and Europe, and how Parloa is developing AI solutions with data security principles in mind. Save the date and join the session to gain first-hand insights: 📆 March 19, 12:30 PM – 01:00 PM 📍 Transform Berlin, Transformation Stage Learn more here 👉 https://lnkd.in/eZvjezHC #Parloa #AIInnovations #CustomerService

💻 Webinar alert: How do you go from idea to implementation of an agentic AI solution in just weeks? In our upcoming webinar, you’ll explore how Riverty, with support from KINOVA, successfully implemented their AI agent powered by Parloa. Join Levin Gust, CEO at KINOVA, Selina Zirbes, Account Executive at Parloa, and Timo Reis, Global Delivery Lead at Riverty, as they walk through the key decisions, challenges, and data-driven insights that shaped the process. Discover how Riverty: ✅ Build an internal team and prioritized key steps ✅ Roll out the first automated conversational flow ✅ Measure success and refined their approach along the way Register for the webinar now: https://lnkd.in/ejU6mY2U

Im thrilled to announce that Parloa is PCI DSS Compliant! 🚀 At Parloa, security and compliance are at the core of everything we do. We’re excited to announce that we are now #PCI #DSS #compliant, ensuring that our solution meets the Payment Card Industry Data Security Standard (PCI DSS) v4.0—the industry benchmark, for securing payment data. 🤝 What This Means for Our Customers:   ✅ Secure Payment Data Handling  Our platform including it's Sub-Processors adheres to the 12 core PCI DSS requirements, covering encryption, access controls, network security, and continuous monitoring. ✅ Trust & Compliance  Businesses relying on Parloa can be confident that our solution aligns with the highest standards for protecting sensitive cardholder data. ✅ Seamless & Compliant AI-driven Customer Interactions  We empower organisations to integrate GenAI-driven voice and chat solutions while ensuring full compliance with PCI DSS. This milestone reinforces our commitment to building secure, compliant, and scalable GenAI-driven customer experiences ‼️ A huge thank you to #our #team and #partners who made this possible! 👏🏼 🎉🥳 Want to know more about Parloa ? Check us out on www.parloa.com

In the latest episode of the "Infinite Curiosity" podcast, Prateek Joshi sits down with our CEO and Co-Founder, Malte Kosub, to discuss: 💡 The capabilities of agentic AI and its impact on the customer support landscape 💡 How Parloa's AI Agent Management Platform (AMP) enables enterprises to deploy AI agents at scale 💡 Key strategies for building agentic AI solutions with high accuracy and efficiency Tune in to the full episode for more insights into Parloa’s approach and Malte’s vision for the future of agentic AI in customer support 👉 https://lnkd.in/ejZiT3M7

🚨 Webinar alert: What good looks like — An inside look at the journey to become a GenAI-powered contact center 🚀 Join Timothy Rashkin, Kelly Kirkwood, and Brian Cantor as they discuss how GenAI is revolutionizing contact centers and delivering tangible impact for enterprises. Timothy Rashkin, Digital Workplace & Business Development Strategy Director at Unisys, will share insights from their journey transforming multilingual customer support using Parloa’s AI-powered real-time translation. Gain firsthand knowledge from a company actively navigating the GenAI transformation. 💡 📆 March 11, 2025 ⏰ 2 PM EDT 💻 Online Register now👉 https://lnkd.in/eivxDcG4 #Parloa #Webinar #GenAI #CustomerService #bettertogether

AI is driving innovation and has become a crucial competitive factor for organizations worldwide – across all industries. In February 2025 the EU AI Champions Initiative was launched by the European Union to unlock AI’s full potential in Europe and foster greater innovation.🚀 Parloa is proud to be part of this movement and to officially contribute to shaping Europe’s AI future: “We strongly believe in the innovative power of European companies. By working together, we can do more than just compete globally – we can make Europe a true leader in AI”, said our CEO and Co-Founder Malte Kosub, “It is a unique opportunity for us to help shape the future of AI in Europe – through responsible applications, innovation, and close collaboration with leading companies such as Black Forest Labs, BNP Paribas, Celonis, Deutsche Bank, Deutsche Telekom, E.ON, ElevenLabs, EthonAI, Henkel, Infineon Technologies, Lufthansa, Mercedes-Benz AG, Mistral AI, N26, Porsche AG, SAP, Siemens, ZF Group, and many more.“ Read more about the initiative and Parloa’s contribution here 👉https://lnkd.in/eVNyHpdy #Parloa #AIInnovations

CCWberlin 2025 was one for the books! From engaging conversations to deep dives into the future of customer service – the event was packed with insights. We heard a lot of thoughts and questions – Here's a look at what was top of mind for many👇 🔐 The rise of AI agents is coming with questions: Is this reliable enough to use in customer interactions? Is the company‘s data safe? Safety and reliability are a top priority for businesses deploying GenAI solutions. It is important to ensure AI interactions are transparent and traceable, while also protecting sensitive customer data. 🌎 The ability of GenAI solutions to provide effective customer support in different languages is essential for many businesses to build strong customer connections on different markets. Real-time translation ensures that every customer receives excellent support, regardless of their language. 💡 The big question of how humans will work in AI-first contact centers remains significant as well. Autonomous AI resolution will be the norm for many use cases, but human oversight will still be crucial – human agents will act as senior supervisors to ensure efficiency and reliability of AI agents. Additionally, we also see some crucial developments that will shape the future of AI-driven customer service: Voice interactions are on an upward trend across phones, apps, and more. Businesses should act now and bring customer service numbers back to their homepages. Additionally, the expectations for personalized customer experiences have surged due to AI, making personal AI agents indispensable in contact centers. These will serve as an important bridge between businesses and customers, enabling highly personalized interactions at scale.🚀 How do you experience these changes in the customer service landscape? Share your thoughts in the comments!👇 #Parloa #AIAgents #AIInnovations #CustomerService

Parloa goes Microsoft AI Tour 2025 🚀 We are excited to join other tech & AI industry innovators to explore how the latest advancements in AI are driving growth and transformation.💡 Join us to explore how businesses can leverage Parloa’s AI solutions to achieve their goals and how our AI agents, powered by Microsoft Azure infrastructure, drive a highly personalized and efficient customer service experience. 📍Save the date: March 12, Cologne, Confex Messe Köln Learn more about the event 👉 https://lnkd.in/e2-RHcWW