Parloa

💥 IT'S HERE! 💥 Today, we’re thrilled to announce a groundbreaking new chapter of AI in customer service. Imagine a personal AI agent for every single customer. In the generative AI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform — Parloa AMP ✨ Why will this change the game for contact centers? ▫️ Parloa AMP allows companies to provide a personal AI agent for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. The ability to simulate and evaluate thousands of conversations before deploying to customers allows you to safely and reliably fine-tune each agent. AMP will be unveiled on September 12th by our co-founders Malte Kosub and Stefan Ostwald live at our WAVE conference in #Berlin. Learn more about today’s sneak peek: https://lnkd.in/dnXpCJpE #AI #GenAI #AIagent #AIAgentManagementPlatform

🎉Exciting news! Our team is participating in IAG’s Hangar 51 Accelerator programme this year! Through the Hangar 51 Accelerator, International Airlines Group (IAG) collaborates with start-ups and scale-ups, driving tech innovation in the aviation and travel industry. Over twelve weeks, Parloans will be working closely with IAG Loyalty to pilot our AI Agent Management Platform. We are thrilled about this incredible opportunity and can’t wait to see the results!🚀 #Parloa #Innovations #CustomerService

Discover how generative AI is transforming customer service and the ways businesses interact with their customers. As more companies adopt AI agents at scale, it's important for contact center leaders to be equipped to manage the complexities of this new technology and handle millions of conversations effectively. Our guide will help prepare contact center leaders to navigate the new conditions of the genAI era and ensure enterprises can productively adopt new technological advancements, enhancing efficiency while delivering exceptional customer support. Download the guide now 👉 https://lnkd.in/ecerY8Mm #Parloa #AI #Innovation #CustomerService

Missed our webinar on introducing Parloa AMP? Get the recording now! 📼 In this dedicated session, our experts Maik Hummel and Paul Biggs share helpful insights into utilizing our AI Agent Management Platform and show how this innovative tool can help businesses improve customer interactions with the support of Generative AI. Access the recording now and discover how to leverage AMP to boost efficiency and deliver smarter customer service: https://lnkd.in/e9quJhnu #Parloa #AMP #Webinar

I had a great time joining a panel on AI Use Cases for businesses at the Microsoft AI Tour. Thank you for the invitation, Ralph Haupter, and thanks to Ilse Henne, Mathias Döpfner, and Sven Schütt for the discussion. Key takeaways from our discussion: 🇪🇺 European companies must embrace generative AI now: Immediate adoption is crucial. Delaying could hinder Europe's competitiveness in the global economy, especially as other regions accelerate their AI initiatives. 💻 Prepare your data and infrastructure: To unlock AI's full potential, companies need to optimize their back-end systems and ensure their data is ready for AI use. 🎓 Invest in AI talent and skills: Building a knowledgeable team is essential for effectively implementing and leveraging AI technologies within your organization. Get ready and make your business ready for large-scale AI adoption. 🚀

During a panel at the Microsoft AI Tour in Berlin today, I had the pleasure of talking to four esteemed German CEOs about how AI is transforming organizations across industries - driving both innovation and business outcomes. Whether by improving customer interactions, developing new products, or even reducing student study times by 27%, AI is making a significant impact. As we continue our AI transformations, I believe it’s crucial for us as leaders to share our learnings on platforms like this, to inspire each other, accelerate innovation, and fully capture this opportunity. Thank you to Ilse Henne of Thyssen Krupp, Mathias Döpfner of Axel Springer, Sven Schütt of IU Group, and Malte Kosub of Parloa for your insights and experiences.

We can’t wait to meet you at the VOICE & AI event on Oct 29!🎉 Join our own Daniel Nieves for an insightful session on mastering AI agent lifecycle management at scale. 🚀 While implementing AI agents, focusing solely on their design is missing the bigger picture. As businesses rush to implement AI agents, most overlook the critical infrastructure needed for design, integration, testing, and continuous improvement.  In this session you'll learn how to focus on what really matters: the complete AI agent lifecycle from integration to real-time monitoring. Want to dive deeper? Our team will be on the show floor, ready to showcase the capabilities of our AI Agent Management Platform.✨ 📍Oct 29, 2:25-2:45 (EDT), Potomac 2 Add our presentation to your calendar 👉 https://lnkd.in/e-deXb3A More about the event here: https://www.voiceand.ai/ #Parloa #AMP #Event #AIAgents

Our CEO & Co-Founder Malte Kosub recently joined Susie Harrison on CX Today to talk about how autonomous AI agents are transforming the way businesses interact with their customers and shared insight on: 👉 How businesses can prepare for an extensive shift towards conversations in customer support 👉 How to efficiently start implementing AI in contact centers, and why it’s important to deploy AI agents in customer service as soon as possible 👉 How to utilize AI agents securely and reliably Watch the full conversation here: https://lnkd.in/exdWwKUB #Parloa #AI #Innovation #CustomerService

Paul Biggs closed the day with a discussion about #AI that (for me) signaled the immediate horizon of change coming to the #CX industry. There’s a possibility that Parloa may have already cracked the code on conventional support. If you think that human agents wi be the only service solution within your organization for the next few years…. …..You might want to start thinking about things changing in the next few months. We’ll see.

We are thrilled to be named among the Top 100 AI and cloud companies in Accel's 2024 Euroscape Report. 🎉 https://lnkd.in/eSpyZTdg It’s exciting to witness Generative AI gaining momentum across diverse fields, revealing immense potential - and this is just the beginning. This recognition from Accel, further validates our mission to innovate and make the impossible possible. A huge thank you to our amazing team, partners, and customers for continuously pushing the limits. 🚀 #Parloa #Innovations #CustomerService