Zendesk AI agents (Ultimate)

Ultimate news alert: We're packing our social media bags and moving in with Zendesk! 🎉 We’re innovating together with #ZendeskAI to improve your customer and employee experiences. And while we won’t be posting new LinkedIn content on our social accounts from this point on, we’ll still be creating educational and inspirational AI content aplenty in our new home. Follow Zendesk for the latest Zendesk AI agent updates and learn more about AI agents here: https://lnkd.in/emfiJ5Dr 

Oh, one last thing before we formally join the Zendesk family: On June 20, it’s time for the 🇬🇧 ZendeskShowcase: London edition! 🇬🇧 This is your chance to spend some 1-1 time with the sharpest minds in CX and AI at the hottest industry event of the year. Want to be the first to hear about Zendesk’s freshest AI products? Don’t miss the AI agents deep-dive session with Meaghan Watson (Product Marketing Manager, Best Practices & Adoption) and Sarah Al-Hussaini, (Senior Director, GTM AI Agents), drawing from nearly a decade of AI expertise as Zendesk AI agents (Ultimate)’s Co-founder and COO. Additional highlights will include: 🧑💻 1-1 time with Zendesk product experts and leaders 🤝 Networking opportunities to build connections that matter 💸 Real-world success stories from leading brands Save your seat: https://lnkd.in/eJwpQmsM

How do you know if your AI is really improving your CX and your bottom line? 📈💱 Do all of your pre-automation efficiency metrics still make sense? Which new KPIs should you track? 🤖 As a support automation provider, we get these questions all the time. That’s why we’ve created this comprehensive roundup of the top 5 KPIs for measuring CX success in the age of AI. 🦾 Read the full blog post here: https://lnkd.in/ebVwp48t

As a mobile banking app, HyperJar's customers expect UX that's quick and convenient.📲 Systems Lead, Jake Samson turned to Ultimate's automation platform to deliver on this promise — and it's paying dividends. 💸 They’ve cashed in on their automation potential by: 📈 Reaching a 90% first-contact resolution rate on common queries with their bot 💳 Fully automating their most repetitive use case of replacing lost cards 📉 Cutting first response times by 94% so customers can get help faster All while maintaining a 97% CSAT score and 4.7 stars on Trustpilot Learn more about why HyperJar banks on us for the success of their support: https://lnkd.in/ezFgzUiF

Agents are the backbone of joyful customer experiences. That’s why employee experience should be top of mind for brands looking to level up their CX. But don’t just take it from us. We sat down with CX leader Natasha Ratanshi-Stein 🏄🏼♀️ to hear her thoughts on the relationship between happy agents and happy customers. 🏄♀️ Natasha is the CEO and founder of Surfboard — an innovative startup that offers smarter, fairer scheduling tools for support teams to help improve the agent experience. You can read the full interview here 👉 https://lnkd.in/e9fZyz7k

🛍️ Can you name the top 3 customer support use cases for retail brands? ⚡ Managing complaints about missing items ⚡ Handling FAQs about products and deals ⚡ Processing returns requests All of these are cases that AI can solve. With automation, customers get the instant resolutions they want and your agents are freed from repetitive requests — so they can flex their human talents. Check out more automation use cases 👇 https://lnkd.in/eDGksfnA

How can you make your AI-powered CX solution actually stick? By listening to the people it’s meant to serve: your agents and the customers they interact with every day. It's what Taskrabbit’s AI Ops Manager Mimi E. recommends. Mimi shared her AI journey as part of our Future-gazing series, a Q&A format with the top minds at the cutting edge of AI in CX. By using their agents’ experience – and expertise on customer needs – as a point of departure for their automation strategy, Mimi’s team was able to see huge success with AI agents in their customer support. Find out how they did it in this exclusive interview with Mimi: https://lnkd.in/enEX54tt

LUSH 🧼 started out as support automation skeptics. But they needed to improve their agent handle times in time for Black Friday. With the help of an AI agent, their customer care manager Naomi Rankin helped her team save 5 minutes per ticket, while the CSAT score went to 93% in the first week after launch. Find out how they did it here 👇 https://lnkd.in/esEP-w25

💱 You’re a finserv brand. 🧬 That means leveraging cutting-edge tech is in your DNA. You do it everyday — to make money matters faster, simpler, and more convenient for people. So why not apply this logic to your customer support too? 🤖 Here’s how Ultimate can help you level up your customer service with the latest AI technology.

❓One of the biggest challenges CX leaders face when implementing AI? Getting so deep into the weeds of a technical solution that you lose sight of what matters: The humans your tech is meant to serve. 🐇 Take it from Taskrabbit’s AI Ops Manager Mimi E., who’s been leading the company’s foray into the rapidly evolving field of AI-powered CX. In the latest session of our Future-gazing Series – which features video Q&A's with experts on the future of AI – Mimi: 🤖 Took us back to her early days at Taskrabbit, including how she implemented their very first chatbot 🦾 Dished out her top tips on how to successfully implement AI without losing sight of customer-centricity 🔮 Revealed what she predicts will be the one trend in CX that every future-facing organization should be looking to implement Take a peek into one of the top minds at the cutting edge of AI-powered CX here: https://lnkd.in/enEX54tt